Reviews of local pros in Georgetown, Texas

We had a great experience with Quality Cooling, Heating, and Plumbing. The very next day after giving us our quote, the team was able to come out and complete a full day’s worth of work on our home. Dan, Jacob, and Michael were excellent to work with!

Sammy, Michael, Daniel, and Tyler did a great job fixing our units! We discovered mold and they quickly resolved the issue in just a couple days. They were respectful to our home and great in communication/ service.

Both Tyler and Daniel did a stellar job in understand my need and in proving a quote for me. Tyler and Daniel were knowledgable, kind and very easy to work with.

Always excellent service from Quality cooling, Heating. Tony Monahon came out to service our equipment for the winter. He ensured everything was working perfectly and answered all of my questions with ease. They are a great company to work with.

I just had Dan stop by for a pre-winter season service call to make sure we're ready for any cold weather and I was reminded how glad I am that we found this company. Dan is exceptional and every service tech that's come out to our home has been very polite and professional and just seem genuinely happy nice people. Strongly recommend you look no further for HVAC needs and they just added Plumbing to their list of services!

I’ve had good experiences over the past few years with Quality Cooling, Heating & Plumbing. I recently had to get a new HVAC system. They were prompt and polite when scheduling the service, and the team that completed the work did a fantastic job - provided updates and explanations, and answered my many questions! This is a really great company and I will continue using them, and would recommend them to anyone in the area!

Was taken care of as soon as they could safely make to our home. Was a quick and simple fix for someone with extensive experience. They work was covered under warranty and have full confidence in their workmanship.

Had a burst pipe connected to a hose bib and was able to get an immediate response from the scheduling group and courteous updates on the arrival of the Tech team.
Eric Davis & Sy Bilbo arrived and quickly diagnosed the problem; provided a solution and a reasonable cost to proceed with the fix. In addition they discussed the benefits of a club membership. Further to that they verified that the rest of the exterior was sound & without leaks.
I was extremely pleased with the professionalism and quality of the workmanship that Eric & Sy provided.
It was a result of those qualities that led me to become a Quality customer and Club member.

Excellent service. Arrived on time, efficiently installed HVAC & AC units and cleaned up. Took pictures of their work to show us attic installation. Walked us through operation instructions for the new smart thermostat. We appreciated the care to our home interior they showed by wearing protective clothing. Top notch operation and friendly employees doing the work. We highly recommend. Sammy DuMonte was great!

Dustin did an amazing job. He arrived early, explained all that needed to be done, and are units are working great.

Fast and easy chat with Katherine to setup my service call ASAP. Both text and email notifications about my scheduled service.
Scott helped me out big time!
Very helpful system diagnostic ran on my unit inside & outside.
Courteous and professional, plus it was helpful to get each part explained thoroughly so I could evaluate options. Shortly after appointment I was received a competitive quote for setting up upstairs/downstairs zoning. Will certainly call again if any needs come up!

I have a service contract and was proactively contacted for my semi-annual service. Dustin texted to let me know on the day of my appointment that he was on his way. Dustin explained what he was doing and all findings. He was very friendly, prompt and communicative.

Arctic Air has inspected and maintained our HVAC system for over 20 years, with excellent service by both Scott, first and Tana, now. Great company to work with. I strongly encourage supporting our local Georgetown businesses.

Dustin and Tana showed up, diagnosed the problem with my HVAC fast and were able to fix it same day. They wrote up very specific details of the issue so that I would be able submit to my builder. I have already recommended to my friends and neighbors for HVAC issues! Also, always great receiving service from Veterans.

Updated December 1st, 2025: We just had Scott out for a furnace check before cold season hits. Once again we rate our experience 10 out of 10! Scott spent more time than other service techs looking over everything and even discovered a setting that was left in place from the original installation (by a different company) that was causing us to use more gas than necessary. Scott is very thorough and trustworthy. We appreciate Arctic Air Company fitting us in their schedule so quickly. As before, we highly recommend Scott to everybody! Thanks to Madison as well for being flexible in our scheduling. We definitely found our HVAC company.

Original Review:
Scott was amazing! Everyone involved with our experience with Arctic Air Company was awesome!. Madison and Katherine worked to schedule a diagnostic visit and they were both extremely nice and professional. We were lucky to have Scott come out for a second opinion diagnostic. Katherine explained that Scott is the top in the industry and after today's visit I can believe it! In a very short amount of time Scott was able to diagnose a very rare condition that was occurring with our air conditioner. He was actually able to save us a costly repair by realizing the rare condition was occurring, and how to counteract it should it ever occur again. Ultimately, there was nothing wrong with our air conditioner and we appreciate the straightforward and honest diagnosis. We had another company scheduled to come out again only 4 days after the other company had already been out. We are happy we reached out to Arctic Air because Scott was able to come out a day earlier and solve it in a matter of minutes. 10 out of 10 rating if we could go that high! Give Arctic Air Company a call - they are excellent! Thanks Madison, Katherine, and Scott!

This company is amazing! AC stopped working yesterday and I called in the afternoon to see if they would be available to take a look. Katherine was very friendly and helpful with booking the appointment next day. Scott arrived ahead of schedule and was able to easily troubleshoot and replace a part that was causing the fan to not work. He also provided some helpful tips to prevent a future issue. I will be using them in the future for yearly servicing and will continue to be a customer. Their overall customer service is outstanding! Thank you!

Arctic’s service from start to finish was professional, timely and courteous as well. The service mechanic was polite, accurate and didn’t try to over sell me parts or pieces I didn’t need, which some companies encourage. Thank you Arctic Air, I’ll recommend you to all my friends!

Scott and Catherine put in a new unit for us a few years back. We sold that house and moved, yet they still answered when I called to ask a troubleshooting question about our new home AC. Amazing people!

Exceptional service whenever I have called them. They are on time, do thorough work, and patiently answer all my questions. Most recently, my heat went out during a 19 degree freeze. Dustin arrived the same day and re-set the thermostat. He even came back to test it again before saying the job was done. Highly recommend!

Arctic Air was fantastic at diagnosing and fixing the AC issues at my place. Where previous AC companies did not seem to put the effort to diagnose my AC, Tana from Arctic Air was quick at finding, explaining, and resolving my issues. I'm grateful for their service and would gladly recommend them to anyone in need of HVAC services.

Dustin did an excellent job servicing our AC units. He was prompt, knowledgeable, and friendly. We def will be using Artic Air again for our AC needs. Highly recommend!