Plumbing reviews in Grand Prairie, Texas

I would like to extend my sincere thanks to Black Tie Plumbing for the outstanding service I received, especially for sending a plumber named Ben (unfortunately, I didn’t catch his last name).
As a homeowner for several years, I’ve dealt with various plumbing companies, and often, the experience has been frustrating, delays, price changes, or work that felt rushed and impersonal.
Ben was different. He was professional, honest, and carried a work ethic that truly stood out. He took the time to clearly explain the situation, offered practical solutions, and made sure I understood the best course of action before moving forward. What started as a spontaneous issue that showed up overnight was resolved quickly and efficiently after I made the call the next morning.
Black Tie Plumbing was able to fit me into their schedule without hesitation, and Ben arrived ready to work. The quality of the repair and the attention to detail were some of the best I’ve seen. Thanks to his work, my plumbing issue was resolved, and I was able to enjoy the rest of my day without stress.
Black Tie Plumbing has earned my trust, and they will be my first call for any future plumbing needs in my home. Tonight I will Drink one To Ben.

Blake from black tie plumbing is my go to guy when plumbing issues come up. Not only is he cordial and professional but a very likable person. This is the second time I have used him but I asked for him when I scheduled and they didn’t disappoint. Awesome company and I will use again and again thanks Blake.

Josh & Ben are professional and knowledgeable. They took care of a major drain problem in a large complex without disturbing the tenants. What great guys. What a great company.

I’m sorry, I have to be the one to rate a company based upon the driving habits of their employees, but I believe this shows a lot about how they view the people they serve. I was driving along I-30 here in Arlington when one of their drivers (license plate: NNP7325) passed traffic on the outside of a lane, almost hitting my vehicle among others in front of me. They choose to cut off a driver in front of my lane of traffic causing my inventory to shift dramatically. Later, as traffic was thinning out, they appeared to be in no hurry at all, likely not responding to an emergency, but rather not wanting to wait and just put people in danger for no reason. Unsafe driving, especially in a company vehicle, for no apparent reason really reflects poorly upon a company. If this company stands by their drivers for situations between service calls, I can only imagine they responsibility they will take on actual service inside others houses. My rating is purely based upon an experience with this company without receiving any plumbing services from them.

No one wants to hear they have a slab leak but Black tie made it bearable. Pedro and Ruben were very nice and explained everything very well. Michael, who fixed the leak and Joshua, that helped with the city inspector were both great and patient with me and all my questions. Even the contractors that did all the hard labor were very respectful. Could not be happier with the work.

I am not The only one look at there reviews idk who is driving that suv but he drives crazy he almost hit me in the back please do better. I took a pic so you guys can see not making this up

If you value clear communication and competence, avoid Black Tie Plumbing. Our experience was a catalog of errors, from deceptive pricing to a botched timeline.
After foundation work from their partner company resulted in four sewer leaks, we met with Ruben on December 22nd to verify the leaks and work needed. He explicitly confirmed twice that two quoted figures were for different levels of work. The next day, the quote arrived with the costs combined, effectively doubling the price by several thousand dollars. After we expressed our concern, Ruben was apologetic and said he misspoke.
We were told work could not start until after the holidays.
What was scheduled as an 8-day job turned into a multi-week ordeal:
1/16: Work began after Xavier scheduled with short notice calling wed 1/13 at 4:25 to schedule for Friday. We had to make many arrangements with work to be available but made it happen.
1/21: After supposedly fixing the leaks, the post-plumbing test failed. They had only fixed 3 out of 4 leaks. They stated they didn't have the correct supplies to finish and it was already afternoon.
1/22: Plumbers arrived with the supplies and realized a "miscommunication" meant excavation was a foot short, delaying work further on fixing the 4th leak. The excavation would have to come out again
1/23-1/30 Weather delays due to freezing temps and us exhausting the arrangements we made with work resulted in days of no work
1/31: Excavation was set to arrive from 830 to 9am. Showed up about an hour after. I reached out to Jessica, who had been a point of contact for updates, but no reponse after I asked when the crew would arrive. The excavation crew took an entire day with zero updates from the office or onsite plumbers. No work on sundays.
2/2: Work was finally completed—nearly two weeks past the original end date. Also apparently the city verifies work by FaceTime? That's odd. We had a leak fixed by a different company and someone came out that was 3rd party to verify the work.
Despite the constant errors, no supervisor ever reached out. Though a supervisor was seen onsite they stayed in their vehicles and when they went in the car they never introduced themselves. The supervisor was also late more than once causing the crew to just wait outside.
To top it off, the company charged the remaining balance to our card without authorization or communication, preventing us from using our preferred payment method.
For a company claiming 25 years of experience, this was "amateur hour." They are disorganized, not transparent about pricing, and lack basic accountability.

Excellent

Audi was great!

Overly priced and rude man on the phone

A little pricey! but very good work!

Great job and great crew. Anthony got the job done right, thank you!

Audi was awesome thank you to Delta plumbing

Fast service. They did a great job and very reasonable price. Highly recommend.

Alberto was very professional and educational. 10/10 would recommend

Beaudy showed up on time and the service was great. We appreciate the depth of knowledge of the problem we had.

Audi did a killer job! Highly recommend

Josh B Came out the same day we called and found our slab leak and got us set up right away for repairs

They done excellent work on the past and I'll be calling them again for 2 more jobs. Keep up the good work.

Driver in a company pickup truck was driving recklessly in a parking lot, swerving in and around vehicles by gas pumps then failed to stop exiting the lot diving across several lanes without signal.
Right as school was letting out.
Couldn’t get truck number, barely caught the company info.

Audi is a fantastic plumber, and very reliable thank you Delta 1 for sending Audi