Plumbing reviews in Grand Prairie, Texas

Robert with 2D Plumbing was excellent from start to finish! He was very knowledgeable, informative, efficient, polite, with exceptional customer service all while remaining socially distant and never removing his mask in my presence. I rate my experience with 2D a 10 for excellent service. Thanks so much!

I highly recommend 2D Plumbing & Mechanical for any plumbing issues and repairs that you have. They have great prices and they do great work. Especially their Master Plumber Marco who always does an amazing exceptional job no matter how big or small the repair or issue is and Marco always gets the job done right every single time. Contact 2D Plumbing & Mechanical for all your plumbing issues and repairs.

We had an ordeal trying to find a quality and responsive plumber until we called 2D Plumbing & Mechanical. I spoke to Rob personally and he immediately got Nick the technician onsite for an evaluation and he was able to repair our leaking/broken toilet within a couple hours. I highly recommend them for any plumbing needs!

While the initial interaction and services performed were satisfactory, I feel compelled to express my disappointment with the follow-through and communication that ensued.

Our shower was clogged and we could smell sewage. The team recommended a sewer isolation test, sewer trunk line replacement, hydrostatic test, and the installation of a new cleanout. The total cost for these services amounted to $1,700.

Unfortunately, after just two showers, the issues resurfaced. A subsequent visit revealed the need for further repairs, including replacing an additional 20 feet of pipe under the house for $7,000 and potentially addressing the exterior line for an additional $4,000, totaling $11,000. I requested a quote with images from the sewer camera, but this is where the challenges began.

Despite multiple follow-ups over four weeks, directed at Rob DeHoyos, the president of Controlled Plumbing, I received nothing but excuses. Regrettably, no quote or images were provided, leaving me in a state of uncertainty about the necessary next steps. While I acknowledge that the initially charged work was completed, the unresolved issue has now left me facing the prospect of additional expenses to rectify the situation.

I am disappointed with the lack of communication and the failure to deliver on the promised quote and images. As a customer, I believe that transparency and timely communication are crucial elements of a positive service experience. I trust that this feedback will serve as an opportunity for improvement and will prevent others from encountering similar challenges.

I appreciate your attention to this matter and hope that it contributes to enhancing the overall customer experience provided by Controlled Plumbing.

Atmos Energy found my outside gas meter was not holding pressure so they turned my gas off until repairs could be done. I googled plumbing companies that have expertise in gas leak locators and repairs and thats when I found Controlled Plumbing and I am so glad I did. I called and spoke to Robert who answer my 1st call. He walked me through what the entire process was going to be, we scheduled the time, they came out the next day and the process began. Herminio, Agusta were very knowledgable, detailed, and professional! From start to finish Controlled Plumbing services was outstanding!!. I will continue to use Controlled Plumbing for all my plumbing needs. Thank you Robert, Herminio & Agusta!

Great experience! They replaced our 20 yr old water heater in our home. Herminio and Agusto were great! Herminio was knowledgeable and cleaned up after himself, which I really appreciated.
Also the installation of the tank comes with a 1 yr warranty and the tank itself comes with a 6 yr warranty. Thank you!

We reached out to Controlled Plumbing after the shower in our main bathroom wouldn’t shut off. Herminio arrived on schedule and corrected the problem almost instantly! We were so pleased we scheduled them to replace several faucets throughout our home. Again they were on time and completed the job with the utmost care for our home and belongings. We highly recommend Controlled Plumbing for all of your plumbing needs.

Controlled plumbing did an excellent job.
It is so hard to find a plumber to call you back and work on a SATURDAY, they did both.
GREAT JOB GREAT PRICE
We will use them again.

Controlled plumbing was a great experience. They fixed our main line issue promptly and professionally. Will look forward to working with them again.

Great!!! Best Plumbin IN DFW!! Oscar came in clutch and fixed our Heather main unit! Not to work just as new but also was very friendly and Fast!!! Very recommended!!!

Ever since we moved into our home back in April we’ve had sewage line problems. The week of closing they had 2D Plumbing working on the line under the house however they didn’t hire them to redo the whole thing. So when we did buy the house I asked for the invoices of work because I was aware they did do all new sewage lines but they didn’t. But I sure am glad I asked for their info cause I had them do all my repairs and they’ve come out multiple times to make sure things were done right. Just keep in mind they are from Irving and we’re located in Ennis. Let me tell you these guys are fast and are the best at what they do. I wouldn’t want anyone else doing plumbing for my house other then them. I highly recommend them to anyone needing work. You will not regret it! The best in business and they truly care about there customers and want too offer the best work. I appreciate everything. Thank you 2D Plumbing!
Also forgot to mention Herminio the master plumber, that guy knows what he’s doing, and gets things done!

NO DRAMA. I had foundation work through Perma Tech. They discovered a leak under my foundation. They called Controlled Plumbing to fix it. They were there quickly. The job was very complicated because the repair had to be done through a tunnel under my foundation which required some additional tunneling by Controlled Plumbing. I was quoted a price and they finished below that price. The team worked very hard & was very professional. NO DRAMA. They kept me informed the entire way. They also worked in conjunction with Perma Tech. I will call them again if I have any Plumbing issues.
The owner kept me updated through the entire difficult process.

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Robert and his crew were very professional and took great care with our home and repairs. They went above and beyond to make sure the problems were located and repaired in a timely manner and correctly. They had to over come several obstacles and did so with professionalism and skill. All of the guys that worked on our house were polite and courteous and did not cut any corners. I would recommend 2D Plumbing to anyone needing expert repairs that are cost friendly and done right. We will be calling Robert again should we need any future repairs.

Ok so I normally don't leave reviews... But I wanted to make sure I left one this time. This company will remain our go to when it comes to plumbing. Any time anyone asks for a recommendation I will for sure let them know this is the company to use. They were quick to detect the issue. And repairs were made in a decent amount of time. All workers were very professional. Any questions we had, they answered to their best ability. They made sure we understood what was being done and why. Robert was very involved in all the work that was done and made sure all repairs were 100%.

Plummer Carlos did a superb great job fixing my drain cap, over flow plate , stopper kit and checking other possible leaks. I highly recommend these company!! Ask for Robert as well!!

My main water union hose broke from my water well, while I was out of town my Wife and kids were home alone. I called Controlled Plumbing and immediately they answered, they gave me a time line on when they would arrive. They completed the job efficiently and correctly , they went above and beyond they also, insulated the repair without being asked and at no cost. I highly recommend these guys. Thank you Controlled Plumbing!

These guys are good - really good. I had a big job, a complete repipe of my sewer drain lines. I went back and forth multiple times as I considered all my options. They remained patient and everything was explained well and outlined in the work order. They showed up when they said they would, finished ahead of schedule even with a rain delay, came in on budget, kept my home/yard clean, etc. They even scheduled the work in such a way that I was able to avoid staying in a hotel during the repair. Herminio is awesome, he knows his stuff. All the guys were respectful and worked hard. I'll be using these guys for all my plumbing needs, and I'll be referring them as well. Thanks Controlled Plumbing.

Over the past year I’ve had a couple plumbing and gas issues and Controlled Plumbing always responds in a timely manner to my urgent issues. Robert and his crew are professional and well trusted experts.

Had a Leak in my front yard. From a PVC Pipe at a joint. In 4 hours had found, fixed & yard recovered.The team was extremely helpful. Thank you so much did a wonderful job. Made my day. Now I have a favorite plumber.

We contacted Controlled Plumbing to replace some faucets in our home. They were on time and completed the work in a very professional manner. The plumber was kind and lovely to talk to. 10/10 experience from start to finish! I highly recommend them!

Glory to God! My family members and I are very satisfied with this company. They got the job done and were very professional at what they do. Also I respect how their employees were patient with me as I asked them questions. It made me feel like they really was concerned about my family and I well being. Thanks for installing the new hot water heater.
Patrick