Appliance Repair reviews in Houston, Texas

You guys were terrific, from setting the appointment, to the actual repair and, payment process!!
I was worried, for awhile, that we had lost Sears and, it's wonderful servicing capabilities; but, am delighted to find y'all are still around to help us out, with appliance issues. Thanks so much

On 11–25 I scheduled a furnace inspection. Edwin came out several hours late. He did the inspection and said my drainage pan was full and needed to be unplugged. He said it would be $75.00. I said that was too much because I felt it was part of my agreement. Today (11-26), I scheduled another appointment and he said it would be $500.00. This is totally unfair and should be corrected

He was very knowledgeable and very polite and finished the fixing the refrigerator within impressive time!! We are very happy with his work! No mess left behind at all! Thanks for the service!!🙏🏼

Our 18 year old side-by-side refrigerator freezer stopped cooling the refrigerator. We were pleased to have our service rep here that day (early in the 4 hour period stated). He did a maintenance for us that is now allowing cooled air to reach the refrigerator. In a few more hours, we will be able to retrieve our food from a friend, a loaner mini-freezer, and resume our regular meal prep. Thanks!

The technician Vance was very kind and skillful. He spotted the problem very quickly and responded well accordingly. I highly, highly recommend Vance!

Good technicians, prolonged wait for parts, and Cannot find a phone number to call to talk to a real person, And I still have the original problem after the new parts were installed

She e-mail gave a wrong notice: the technician would arrive at 10:18. He called he was heading to us at 11:30. And arrived after noon. Finished repair in about an hour. Btw, I couldn’t upload the pic of broken part on the shs appointment tracking web page. Also, this was the 2nd appointment. The 1st appointment three days prior was cancelled by Shs, without any cancellation notice. I found it was cancelled when I called shs after a whole day of waiting.

Darrick did an AMAZING job for me today! He was really courteous and very knowledgeable. He cleaned up after himself and fixed my clothes washer. Excellent service from Darrick! Having said that, it took 2+ weeks for Sears Master Protection to get their act together and get it scheduled and completed. The first appointment was cancelled after I had waiting for them all day because they had a wrong contact number for me to call when they were on their way (even though the right number is listed on my account!). After they cancelled, I called and told them the correct number to call me when they were on their way to the next appointment that they scheduled for me. They didn’t make the notation. After waiting another week for my washer to be fixed, they called the wrong number AGAIN WHEN THEY WERE HEADED TO MY HOUSE. AGAIN, they cancelled my appointment when they were told it was a wrong number. I called back furious as the app was telling me that they cancelled me again…after waiting all afternoon for them to show up. About that time, my doorbell rang. The technician (Robert) had forgotten to take me out of his GPS and actually thought he was at his NEXT call. When he realized that he ended up at my house by mistake, he diagnosed the problem (without even pulling out the machine) and said I needed a part to fix the machine. He ordered the part and rescheduled the appointment for a week later. The NEXT appointment was, for the THIRD time cancelled!! After waiting all morning for them to show, the app changed at the time of the appointment and said that they would not be coming because the part had not arrived. I called and told them that I called three days prior to let them know it HAD arrived. I had to reschedule again. This time, James, shows up and tells me that I actually needed three parts to fix the machine. He ordered the parts and re-scheduled thee next appointment for yesterday. One part didn’t make it on time, so I cancelled the appointment for yesterday and rescheduled for today. Darrick was wonderful and very much appreciated! But, geez….you guys need to get your act together! This exact same thing happened to us years ago when you had to fix our dryer. Bad memories and a complete clown show!!!!!!!!!

Michael was excellent and explained the problem. He took his time and was thorough. I would give him a 15 not a5

One of the best service professionals I have ever worked with for sure. He was timely, kept me informed when he needed to get a part in expectations for timing, great service, clean, and went above and beyond to ensure parts were ordered for another ticket.

Very friendly, he really cared about my situation and was very kind in his response to my questions.

I'm so sorry I even called this place, but someone told me that only a Sears person can read the error messages on a Kenmore dryer, and I have since found out that this is not true. Someone else came out and fixed my dryer for a fraction of the price quoted by this service person. Not sure why you would expect anyone to pay more for repairs than it would cost to buy a new dryer. I certainly do not recommend this place!

Great response time to call for service and great technician who arrived to fix the problem.

Tech on June 4 was professional and courteous and explained new compressor was as expensive as new refrigerator. So I declined repair. Also, I paid $401.65 on June 1 for repairs not completed. I was told by the tech on June 1 that a diagnostic fee of $129.00 was all I would owe and the remainder of $272.65 would be refunded to me. When will this happen?

Roman, Our technician was very thorough as well as being a very pleasant man to have in our home this morning. He did a good job of finding and repairing the problem with our undercounter beverage cooler. Our housekeeper was here yesterday and Roman did a great job of cleaning up after himself and leaving the kitchen as clean as he found it.

Rolando did a great job identifying the problem with our icemaker. He discussed all the options for repair/replacement and based on that info we decided to pay the fee for the assessment and possibly consider a new refrigerator. Rolando was professional and friendly and took the time to show us the parts to better understand the why the icemaker was leaking water in our freezer . I would definitely use Sears service again!

Technician Mr. Raymond handled the repair of our refrigerator in a very professional and knowledgeable manner.

The technician that came to work on my refrigerator was Emmanuel. Emmanuel was very professional. He told me immediately who he was and what he was expected to collet from me before he began any work on my refrigerator. I was okay with the process. He was very polite and informed me that he needed to discuss his findings with my home warranty company. Emmanuel was very communicative. 😊

The technician was very professional and provided excellent customer service.

He was very knowledgeable and helpful. On good suggestion to keep it running good.
Thank you very much .

Technicians were awesome 5 stars
The customer service is 0 stars. Sears customer service is completely AI or international impossible to talk to a real person. They do not know how to ship or talk to customers. Sears used to be one of the best customer service companies in the country now they suck.