Appliance Repair reviews in Houston, Texas

Very bad experience no clear communication technician called said he will be at our house in 5min 4hr later still waiting for a technician called the office several times they keep saying they will call us back last call they hung up the phone didn’t even wait for us to ask a question. So we called back and canceled the service call at this point will have another company to come and service our refrigerator. So stay away and good luck!

Needed my refrigerator repaired. Technician came and promptly diagnosed the problem. A part had to be ordered, came back the very next day with correct part, installed in minutes. Reasonable cost.

Robert squeezed us in during the appliance equivalent of tax season. He assessed the issue w/ our dryer immediately. Gave us an extremely fair price, and returned a week later when the part was received. He confirmed someone would be home for the return visit and forecasted his ETA to the house between 5-6pm. He came at 3:20pm.
This guy is a Rockstar in my book

Amazing service. Came and fixed our refrigerator promptly. We were very happy with the results. Very nice and reliable worker. Highly recommend him.

Ben was great to work with. Very professional work ethic. He took the time to explain the problem with our washing machine and was very transparent with his resolution approach

Ben gets 10 stars! Professional and efficient!

Paid the “diagnostic” fee for them to come out and properly diagnose what was wrong with my oven. Told them it was likely the igniter. They determined it was a switch that replacement part was discontinued for my model and I would have no choice but to buy a new oven if I couldn’t find the replacement part myself. After I received a 2nd opinion with a different company, it was in fact the igniter and did not have to purchase a replacement oven. Asked for a refund on the “diagnostic fee” since they did not properly diagnose…. But was denied. Just not good business. It’s clear they are not qualified to diagnose/fix DCS appliances

Ben showed up on time and completed installing a new heating element in 30 minutes . Now I can enjoy using my dishwasher
Thank you very much
Highly recommend

This man is very knowledgeable on all the applications I have called him to repair. Hard working, and a very good demeanor.
Pleasant to talk with, explains the work. Offers suggestions on prevention, and maintenance. We can do at home.
Pricing is very competitive.
Over all I would call him every time.
Thank you Ben.

Ben has been great and fixed washer, dryer and my Thermador fridge. Please give him a try.
He has saved us $$$$$. Thanks Ben!

Ben did an excellent job repairing our garage door. He was pleasant, friendly and professional. He explained everything clearly from the beginning of the repairs to the end. I'd strongly recommend Ben.

Not happy about them informing my warranty company that my 2 year old refrigerator was missing a part when you didn't have the correct schematics. My refrigerator worked perfectly for almost 2 years. They wouldn't answer the phone when I had an issue . 3 service calls and still wasn't able to repair my refrigerator. They didn't even return my call. Why be unethical just to keep your standing with AHS?

This is the worse service ever that I had received. The wait for the gasket took more than a month to replace. Service started mid May and the fridge is still showing water condensation, and at 50-60 degree temp. I called twice today and they say that their technician will call back. I heard nothing. This is not the first time that this has happened.
Unfortunately I have to use their service because of Lowes warranty service. You have to go by their recommendation to have repairs done.

Horrible experience do not recommend, after waiting 5 days for an appointment to fix a fridge/freezer. They sent someone that came in for 5 minutes wrote on a piece of not cooling, sealed system and left saying I need another appointment, and if it is a broken part it would be another appointment. If you do not want to wait 3 weeks to fix a fridge I recommend you go elsewhere.

Submitted a claim with American Home Shield on August 4.
Astro only showed up on August 19 - with the wrong part.
This was after we had a video call and the refrigerator was remotely inspected.
Not answering phone. 7 calls today.

This is Texas. The same ineffective and sloppy service can be expensive.
Any refrigerator that is out of action for 21 days will have all contents gone bad.

Advice: Use somebody else. Anybody!

Repairman came out and left immediately bc he said the gas line to the dryer was on and leaking. I paid for someone to come check it and Gas was NOT leaking. Turned it off as instructed. When he came back out he said he couldn’t work on the dryer bc the gas was DISconnected and off. The complete opposite of the reason he gave last time. Not a problem though bc in anticipation I had the gas guy train me on turning off and on and connecting/disconnecting. Asked the guy to wait a few mins so we could reconnect and he refused. He left. When I called to his home base to complain they fervently defended all the bs he’s been feeding me and refused to do anything until I reconnected the gas line! Talk about “gas lighting”! Granted they already got a $100 service fee for coming out. Three months later working thru this company and the dryer is still broken. I’m honestly not sure how this place is still in business. Do not recommend.

Thank you Pavel!
Pavel was great today! He was on time to the minute and fixed my fridge both quickly and efficiently. He was professional, knowledgeable, and clearly an expert.

Within few minutes, he had diagnosed the cause of both the noise and the water leak and explained everything to me in a simple way. He was also very polite and friendly. I couldn't be happier with the service and highly recommend him!

Fridge repaired in May, broken again with same issue. The tech came out 10/8. An appt scheduled for Sat 10/18. They no showed, no call. As of today 10/23 still have not heard from them. Called warranty company and asked for new repair company

Astro Appliance is a company that should be disbarred by every homeowner and home warranty company. We are sincerely urging you to never hire these contractors because on our opinion they are a bunch of scam artists. Truly they do not know what they are doing and they keep you on hold for the longest time when you try to call them. They never respond to your calls and keep postponing and delaying service by giving you preposterous excuses. We went through our home warranty company, in the month of July, to get our subzero freezer that was not cooling, and after numerous calls back and forth they sent a technician who came once and performed some service on it but it was still not working( we had the exact same issues as before), next we tried calling them again ….Astro set up a virtual call after that and says a technician would have to come over again so after a month another technician was sent, who clearly said we needed a new compressor and a ice machine so he would have to order the parts and they would let us know when they arrive….ofcourse three months went by, no call was made to us by them or our warranty company to let us know what was going on. For three months we were without a freezer in the hot Summer months!! Next we called them again and ofcourse we got the run around again and next we hear from our warranty company that they have completed the job and want to be paid!!! To say the least we were shocked and asked that our warranty company not only pay them because they had done no work for us but they should also report them to Better Business Bureau and ofcourse never ever have them on their list of contractors for their clients. Hopefully the new contractor they have assigned us will be a professional and we may finally get to use our refrigerator/feeezer again after waiting for four months. It has been a nightmare to say the least, dealing with Astro Appliance in Houston.

Astro Appliance was assigned as my contractor after filing a claim with American Home Shield on 07/10/2025 for my Samsung refrigerator/freezer. On 07/11 a virtual diagnosis was done and I was told parts had to be ordered and once received would be scheduled for installation. On 07/26 technician named Ruslan came but told me the parts received were the wrong parts and once the correct part was received I would be notified to schedule installation. Technician named Dmitry came on 8/6 and said he needed to order an additional part. Rec'd text on 8/8 saying part had been ordered and received call from Van with Astro Appliance on 08/29 informing me that support motor and relay was in and scheduled installation for 09/04. Technician Dmitry arrived 09/04 and said he would need to order a evaporator fan motor and wire harness. I asked him what parts did he install today and he replied "nothing". I asked him about the parts I had been waiting on to arrive and was supposed to be installed today he said and I quote " I don't know anything about that but I have to go because I have 8 other calls I have to get to" . If he didn't know anything about parts scheduled for installation what was the purpose of him coming to my home? On 09/05 I received a text saying parts have been ordered and I would be contacted once received to schedule installation. At this point I don't know what to think. I have voiced my concerns with the warranty company and the last conversation I was told that a supervisor would be contacted. I DO NOT RECOMMEND ASTRO APPLIANCES FOR ANY TYPE OF SERVICE REQUEST!!

You would be better off calling your 3 yr old grandchild to come fix your appliance than to use Astro. I don’t mind that the technician only spoke Russian. It’s the fact that he had 2 tries to fix my clothes dryer - and then left a big mess in my laundry room and leaving without the dryer working after supposedly putting in a door switch and heater element. Then Astro refused to send American Homeshield the diagnosis so that we could move forward. 8 days !
Still no diagnosis sent by Vladimir the technician who couldn’t fix my dryer and ran out the front door, saying call electrician!! He also asked to use my vacuum cleaner, and broke that. Do not use this company - they are pathetic. Almost 1 month later - still no clothes dryer. AHS is a joke as well.