Appliance Repair reviews in Houston, Texas

Raymond did a good job. Friendly nice guy explained what he found and fixed it.

We were quoted over $1000 to repair our clothes washer. We were told we were better off buying a new machine. We got a second opinion from another repairman the same day. That repairman said our machine has a completely different issue, and we needed a new part. He had the part with him and repaired our machine for 1/3 of the quote from Sears. We did pay for the diagnostics from Sears. We won’t be calling them again.

Very professional. Very nice man and most of all, he got the job done. And it was all under warranty no¹ price for me

Roman, was great. He took his time to service and address the issue with my dryer. Very great customer service

Alexander was our service technician this morning for our Sears Elite Dishwasher service. He was knowledgeable, and provided lots of insight regarding our machine. He provided us important information and especially on a cleaning product to use other than wiping the dishwasher down with vinegar. Thank you for providing a real professional, and we look forward to another service by Alexandre or another one of your techs. Thanks, D Ward.

Roman seemed to do a great repair and he was extremely nice while he was in my home.

Got the central air conditioner tested and they came in diagnosed the issue and fixed it quickly.

Floyd was wonderful. He was punctual, polite, efficient, knowledgeable, tidy and went out of his way to be helpful. I will definitely use Sears again!

Service was prompt, thorough and helpful. I will definitely use Them in the future!

Roman was several hours late. He was also very rude, demanded me to pay him the second he was done with checking my appliance. I told him that I was driving, he demanded several times that I should pull over and pay him immediately. He got mad at me that I did not want to stop my car and make the payment immediately!! This was horrible service! Never Sears again!!

The technician was very nice. The repair went smoothly and quick.

Technician was very helpful. He did the necessary repairs and explained issues to avoid in the future.

Very professional, fast response caring and honesty, was able to fix the issue and great work done a true hard working person dedicated to do good job

Called in to check frig for problems he contacted AI was told they could not effect warranty,due to fact,two technicians sent for same he walked me through process got correct information very pleasant yet professional we rescheduled all were happy

Donovan was very professional, answering all my questions and giving me advice. I very much appreciated how quickly he checked the furnace.

The visit was nice and not so nice. The service person was very nice and helpful. The service did not happen because I do not have a current maintenance plan and I was quoted a price of almost $800 to replace two LED lights in my side-by-side refrigerator; one light on each side. Sorry, I am not made of money. I'll use a flash light!

Raymond was pleasant and detailed in his analysis of the issue. Unfortunately the cost to repair on an 8 year old refrigerator that was repaired for same item in 2021, was too high.

The Technician, Susan, did an outstanding job of providing excellent customer service in a very friendly, professional and caring manner!

My technician was very polite and extremely professional!
He did not engage in unnecessary chatter. He immediately opened my freezer, plugged in his equipment and went to work! He made certain to wipe away water leaks and even replaced the ice bend back in freezer! If service is needed, I will definitely request, Emanuel M. as my service provider.
Carolyn Woodard

Roman is very courteous and knowledgeable. He is also very strong. He was able to pull the heavy refrigerator forward to unplug the cord from the outlet. He discusses and explained the benefits of having all home appliances be covered by the extended repair service warranty.

Getting my issue addressed has been challenging. Very frustrated with Sear's customer relationship management . I've had numerous cancellations with no explanations. Taken off a lot of time from work to get unit repaired.

This latest Technician (Richard) was very knowledgeable and experienced! He represented Sears well despite my experience with Sear's system. He was cordial and engaging....