Appliance Repair reviews in Houston, Texas

Do not use this company. I have been trying to get my washing machine fixed for 2 months.
Astro Appliance was referred to me by American Home Shield. Astro Appliance reported to American Home Shield that they installed a motor in my washing machine. They did not install anything in my machine. They ha have not done any repair to my machine.

The tech was nice but my experience with Astro left a sour taste. Had to reach out to them to be informed they can’t complete job. It shows they didn’t put effort in following up with their work orders for parts. Dissapointing

the tech doest know where to look at, and he doesnt even look at our appliance he just made up a excuse for help my home warranty to deny. and the issue he made up is not the same issue i was trying to get fix. block this company if your home warrnty work with them

American Home Shield warranty sent Astro Appliance to fix my GE Profile refrigerator due to ice maker not working and noise when the water was being used. The first schedule date was pushed back a whole week. The tech who came did not come in any type of marked vehicle. It was just a personal vehicle. He also had to company logo shirt. He was wearing sandals and took them off and walked thru our house barefoot. I had to provide him with a bucket and a towel on the first visit as apparently they don’t carry supplies. He had to order a part that took over a week to come in. When he came back he again walked thru the house barefooted. He again needed to use our towel. It has been 9 hours since he said it was repaired and left our home.

The refrigerator has made no ice, and now it is not cooling off. Instead the temperature is rising which will spoil our food. This has been an horrible experience and would not want this company to work on anything else in our home.

Astro appliance company visited my home to repair my refrigerator three times during two months period. They could not find why frigerator is not cooling. HORNET Alliance company came and replaced the condenser which merely took 3 days...
What is really going on with Asstro appliance? Horrible customer service and no response to my inqury whenever I asked the current status...
Never...never call this company.

Awful takes forever to get an appointment. We had a technician spend four hours at our house until 11pm. When he left us he said if we smell smoke when using washer turn it off so it doesn’t start a fire. We turned on the washer after he left and it is more broken than before. We placed the call to Cinch home warranty on November 17 and it has still not been resolved as of December 1

As I patiently observe for the past 2 months these technicians going back and forth to repair my refrigirator, I can totally conclude that they DON'T KNOW WHAT THEY ARE DOING. They are basically shooting darts on what is the problem. They would first try to replace one part and then another and another. People also work and they take off to get this done but it's frustrating when these techs say "oh it not working I'll come back again next time because it's the wrong part!" They don't have a process of trouble shooting, worse everytime a new tech comes, he starts from scratch again which is time consuming. There was no basic hand off from the previous tech what was done. Another different diagnosis that led to another BS excuse. This happened 3x which is a bunch of bull crap!

Update: 12/10/2025
It took them 5 months to fix a fridge after telling them what they need to do. 5 months of fiasco to tell them replace the inverter, compressor and mother board and call Samsung Technical support while you are troubleshooting.

On March 23, 2021 a Russian Tech arrived at my home to find a leak in my washer. The tech said the leak was the cause of bad washer gasket.
On March 31, 2021 the Tech disassemble my washer for more than two hours, and was unable to get to the gasket. The Tech left my home for more than one hour, only to turn later that nigh and said he would return to finish the job. On April 3, 2021 at 4:30 pm, the Tech still could not get to the gasket to remove it. No repair was done on my washer!!! The Tech could not finish the job and he left my washer in a total disassemble. Please be aware of this company....Do Not call this company for repairs.
This company was referred to me buy Sears Home Warranty Services!!!

Eldar did an amazing job fixing our problems that many other technicians couldn’t. From the moment he arrived he was very quick and efficient and looked for many ways to solve the problem. I definitely recommend hiring Astro for help!

Please stay away from this place. Our washer stopped completing its cycle, and we filed a repair request through our insurance warranty company. Since August, they have sent a technician to our home five different times, and the issue is still not resolved. After multiple visits, they claimed parts needed to be replaced, yet the washer still doesn’t work. This level of service is completely unacceptable and unprofessional.

Do not let this company do any work for you. American Homeshield subcontracted Astro to repair my microwave oven. Technician removed microwave and set it on top of my Kitchen Aid Stainless and glass cook top leaving scratches. Additionally
he dented the stainless on the microwave. Finally, he could not repair the microwave and advised the warranty company to deny my claim as a result of misuse?!?! The microwave was in beautiful
clean condition inside and out and was never abused or mistreated. They were only interested in collecting the $100 service fee and not interested in repairing the appliance. My warranty company is now sending another. company out to do the repair. Beware of Astro Service in Houston.

They are Liars.
We are writing to express our extreme dissatisfaction with the service provided by your company regarding the repair of our Kenmore Elite dishwasher. On December 20th, a technician named Puvl was dispatched to our home. Despite being informed that our dishwasher model does not have a filter, Mr. Puvl insisted on searching for one, removing the access panel underneath the appliance. He was unable to locate the filter and, without properly securing the sharp-edged access panel, concluded that the pump motor might be faulty. He left the panel unsecured, posing a safety risk to our children.

On December 27th, we contacted your office to request the replacement or reinstallation of the access panel. We were assured that a technician would be sent. However, on January 9th, Mr. Puvl returned, replaced the pump motor, and then stated that if the problem persisted, we would need to contact a plumber. This is unacceptable given the extended timeframe and the technician's uncertainty regarding the resolution of the issue.

Furthermore, we were subsequently informed by a representative, John, that Mr. Puvl had not removed the access panel—a statement directly contradicted by our experience. Access to the pump motor necessitates the removal of this panel; therefore, this claim is demonstrably false. The incomplete repair, coupled with this demonstrable falsehood, raises serious concerns about the integrity and competence of your service and your technicians. We request immediate action to address the unresolved issue with our dishwasher, the unsafe condition resulting from the improperly reinstalled access panel, and the misleading statements made by your personnel. We expect a prompt and satisfactory resolution to this matter.

Suat was professional, punctual, and very efficient. He quickly diagnosed and fixed our washing machine quickly. Honest and reliable.

Had a wonderful experience with Astro Appliance. Specifically, the technician Pavel was amazing to work with. He was communicative, punctual, and fixed the issue with our fridge. I would highly recommend Pavel and Astro Appliance!

The absolute worst experience. Requested service on an appliance through American home shield, they closed my service ticket after 1 month saying it was complete when it was not complete, after they did nothing but inspect the appliance and said the part was on back order. Going back and forth with them and American horn shield where neither can help me without something from the other with neither doing anything. 6 months they claim the part is still on back order, and still will not do anything to repair my appliance, horrible company, horrible processes, horrible service, they just want to take the service fee for the inspection and do nothing after. Do not bother with these people as they will not fix anything.

Sketchy. I scheduled an appointment through Frigidaire with Astro Appliance and received a confirmed time slot. Less than 24 hours before the appointment, Astro Appliance called to say they had double-booked and would not be available. They instructed me to contact Frigidaire for a full refund and to reschedule with another provider, which I did.

Despite following those instructions, only a partial refund was issued. When I called Frigidaire, I was told Astro Appliance claimed they had tried to reach me but received no response - which is hard to take seriously, considering I successfully rescheduled with another provider during the same call.

No trip was made, no service was performed, yet a $120 “trip fee” was withheld. It’s unacceptable and frankly concerning to see a company conduct business in such a dishonest and misleading manner. This reflects a clear lack of integrity and accountability. I expect the remaining refund to be issued immediately.

Has to be the worst service I’ve ever received. Dishwasher repair done carelessly with no true knowledge of the appliance. Technician left the dishwasher unattached and bent all the screws. When I addressed it, technician got aggressive and started shoving the appliance with other screws still attached. In the end, he left it detached and called it done. I rarely give bad reviews, but this is unacceptable. When I asked them to send a different technician to resolve, I was told to call Sears and tell them. I would give no stars if that were an option.

Garbage company. They wouldn't complete my service order to fix my dryer because they said that the dryer vent needed to be cleaned and they wouldn't cover that and that I needed to hire someone else to do that. Come to find that my dryer is a ventless dryer It doesn't even have a vent and that all it needed was to dump out and clean out the water tank which I did myself. They have no idea what they're talking about. Stay away from them. If you happen to have a home warranty which contracts with them try everything you can to get somebody else.

Astro Appliance Repair is incompetent and lacks integrity. They were assigned as my service pro with American Home Shield in the middle of July. I had the unfortunate experience to have a dryer, dishwasher and microwave all break down within a week of each other. They came a week later and did the diagnosis and "ordered parts". I called a week later and asked for an update on the parts. The office manager said she would have to call the parts department and call me back. A week later, I called again with the same answer... she would have to check with the parts department and return my call. After this, she wouldn't answer the phone anymore. I was kind and respectful the entire time and really tried to be understanding of the process.
I got AHS involved and they were able to make contact and Astro told them the parts were ordered. I continued to check every week and there was always a different arrival day for parts- they said they had received some parts but not others. I was giving them grace because I know imports have been weird.
Then I called AHS again for an update after I received an email that I needed to contact them about my microwave/dryer. Mind you, now it is September 15, a full 2 months after I put in my work order. They said my claim was denied because Astro had reported to them that day SEPTEMBER 15 that they didn't order the parts because my microwave was full of mold and roaches and that my dryer line was clogged and that caused the failure on the dryer. First of all, NO, I don't have roaches or mold and my vent lines are cleaned regularly to prevent a fire. Secondly, WHY would they report this to AHS two months after they diagnosed the unit. They LIED so they wouldn't have to own up to why the parts didn't get ordered.
So, I requested a second opinion. The new company came out the same day, diagnosed the units, ordered the parts and will be out today to do the repair. Less than 10 days from start to finish.
Astro DID repair my dishwasher, but it took them two trips to figure the parts out and get it completed.

I just can't figure out the audacity of this company to treat customers this way and to keep people waiting for months and then lie about the claim. Honestly, I spent enough money going to dry my clothes to have been able to purchase a new dryer. I was kind, patient, understanding and as flexible as I could have been. Reading these other reviews lets me know that I am not the only one.

I would give zero stars if I could. This was a dishonest and complete waste of time. The company was assigned by AHS.

The technician spent less than three minutes looking at my refrigerator, took a few photos inside the unit, and could not explain why the freezer was not working. When I asked questions, he said he didn’t know.

I later discovered that he reported a “crack in the system” to AHS without ever explaining or showing this to me.

Save your time and money. Do not use this company.

This company lies and does not actually fix any problems. My parents had someone from this company come to repair their refrigerator, which wasn’t cooling. He told them they needed to turn the refrigerator off for 24 hours and back on once a year and that would fix the problem, after not even looking at anything on the fridge itself. Then he left a report saying they had a severe roach infestation, which is not true at all, and that they wouldn’t send anyone else out again because of the false report of roaches. My parents have a repair plan through Lowe’s, so Lowe’s is sending a different company to actually fix the issue.