Appliance Repair reviews in Houston, Texas

Our oven doesn’t heat well, makes a loud sound and now gives a strong smell when heating. Astro came several months ago and thought they had fixed it but it got worse. Home Owners policy uses Astro. They sent a man today from 12-5 arrival, texted at 5:40 said he would be here by 6. Readon there was an accident downtown. He said he was a “poor technician” and didn’t have a thermometer to test. Asked me to clean the little store bought one so he could use it. He didn’t smell what was coming out vecause “he is sick with a nasal problem”! He had no clue what he was doing. We sent him home. I DO NOT recommend this company.

We submitted a repair request for our dishwasher on August 2nd. Astro Appliances sent a technician who inspected the unit and said a part needed to be ordered. After several weeks without any updates, we called to follow up. Two weeks ago, a technician returned and replaced the part but informed us that another part also needed replacement. Since then, we have not received any further updates regarding the repair.
It has now been over two months, which is extremely frustrating and unacceptable. It appears that Astro Appliances does not value its customers or their time.

Do not use this company!
They are fraudulent and liars.

The guy came via AHS. Didn't know what he was doing so he called someone to help him diagnose it.

He said it was the motor and said he would contact AHS to have them fix it.

I called AHS after not hearing back and was told that the drainage motor damage was due to pet and pest infestation.

My dog is never in the kitchen and can't get into the motor in a dishwasher. I don't have roaches, rays or any pests thanks to my quarterly pest control and cleanliness.

They are frauds and should not be trusted. BEWARE

Update to this review.
A second handyman came to check it out. Turns out the motor didnt need to be replaced. It was a lot of dirt stuck in the drainage location and all he had to do was clear it. So not only are the techs from Astro Appliance incompetent, they are liars. Its so crazy because this technician was able to fix it so easily.

I'm starting to think Astro Appiance is running a front.

cabinet doors. He also had to pull out my stove. After he did all that, he said he couldn’t repair the microwave because he needed another technician to help him because he couldn’t lift the microwave by himself. My doors were put back on crooked. He scratched my cabinet when he put my stove back. After he left, I called the main number and explained to them and sent them pictures. What had happened. 10 minutes later I received an absolute rude message from the technician. I’ve followed up several times to get my microwave fixed and who would fix the damages and they told me that the technician has to fix the damages out of his own pocket.

Microwave was not turning on. American Home Sheild dispatched a technician from Astro Appliance for the repair. They dispatched someone in a very timely manner. The Tech stated that he needed to change the capacitor and something regarding the door sensors. He then proceeded to tell me that the door handle was broken. It was not broken prior to his arrival and he denied breaking it. I live alone with no kids or visitors. I am very disappointed due to having a $125 service call fee and still needing to buy a microwave after the tech broke the door handle while repairing. I would discourage using this company for any work.

Company sent under American Home Shield contract to repair refrigerator. Including initial visit where they determine issue was the compressor, they made 3 additional visits as repair was not adequate and refrigerator is still not working. This process took one month over the Thanksgiving to Christmas holiday (11/25 to 12/19). Technician was rude and not responsive to my questions on the issue, whether it was repairable, how long will this take, etc. In the end they reported to AHS that there was not a mechanical failure. Completely incompetent and I would not use them and will refuse if AHS would assign them to me again. Do not waste your money!

Useless company. Dryer continues to run after clothes are dry and beeps randomly during the cycle, occasionally engages the keypad lock

American Home Shield sends out Astro. There is a language barrier with the tech, he doesn't seem to understand the symptoms I've described above.

Pokes his head in the machine, starts the dry cycle for a few minutes. Calls the office and then asks for a video of the problem.

I can't provide a video because I'm not going to stand in the hallway with my phone for a couple of hours while the machine runs, hoping to catch the random beeping.

Says he'll order the part for the long dry time but his manager will need to talk to AHS about the beeps.

Get a denial letter from AHS for "no mechanical failure". AHS says they'll have Astro send a different tech.

Astro leaves a voicemail and asks again for a video. I e-mail to explain why that's not feasible. Dryer now shutting down and throwing error codes for the drying sensor. I send a picture of that code.

Astro calls a couple of days later asking for a video. One again explain why that's not feasible. Rep says he'll call me back that day (Friday).

Wednesday rolls around so I call back. Astro still wants a video. I explain again why that's not feasible. Rep says they still need it. I hang up.

AHS is sending a new company, fingers crossed they're better.

Complete and utter incompetence. They came out 2 weeks before Christmas and the first guy had no idea what he was doing, didn't take the oven apart and left with a shrug. It wasn't until my wife called and spoke to a manager that they sent someone else out the next day. This person diagnosed the problem as the Control Panel. He told my wife he had to order the part and it would be 2 weeks. Then they called and said the part was in, 2 days before Christmas. The next phone call was one that their employee, apparently the only one they have, had car trouble and it would be the 29th of December before they could get here. After talking to a manager they sent someone out with a CONTROL BOARD, not panel as earlier discussed. He changed that out and turned to my wife and told her he had to order a Control Panel, the original thing they came to replace. These guys are like the Keystone Cops, no clue whatsoever. Would highly NOT recommend they to fix anything in your house.

In a word, garbage. First Home Warranty referred us to this company for dishwasher repair. We told the technical service representative about the mistake, but they insisted on ordering a part anyway. We waited 15 days, and they installed the part, but they messed up the simplest connection, so the water from the sink came back into the machine and ruined the entire kitchen. They don't even know how to make the simplest connection. STAY AWAY.

They did an amazing job. I wi recommend them and most definitely used them again. The technician was taking his time and managed to fix my appliances. I will definitely use them again. Im so happy I found a trustworthy company to work on my appliances not like other companies that charge and dont fix the problem.

I had a terrible experience with Astro Appliances. My home warranty company dispatched them to inspect my refrigerator, which had stopped cooling properly. The technician came out, diagnosed the issue as a faulty control board, and said they needed to order a replacement part.
After waiting for an update, I was surprised to get a call from my warranty company saying the claim was denied because Astro Appliances had reported a broken internal thermal shell — which was never the problem. I immediately called Astro to clear up the confusion, but they refused to let me speak with the technician and said there was nothing they could do.

I then had to get a second opinion through a different technician. The second assessment confirmed my original issue — a bad control board — and my warranty company approved the repair.
Astro Appliances completely mishandled my case, misdiagnosed the issue, and provided poor communication throughout. They caused needless delays and frustration. I would not recommend them to anyone.

I had a very disappointing experience with this refrigerator technician. He misdiagnosed the issue and recommended repairs that were not needed. After getting a second opinion, it turned out the original diagnosis was completely wrong. Not only was the problem incorrectly identified, but the job was never actually completed.

I expect accurate troubleshooting and follow-through when hiring a professional, and unfortunately that did not happen here. I would recommend others seek a second opinion before proceeding with any repairs.

I do not know why such a Reputed company as American Home Shield would use such a down graded company to be a part of them first time came to my house his name is TIM diagnoses was the compressor that was never changed or replaced the only thing was done was Freon to temporary fix the issue which he already knew was not going to help with the issue this is the time for holidays for us as we have Ramadan a holy month for us we fast for 30 days all of our food has been wasted over 500$.

I would not ever ever have Astro appliance come do any repair for my house it’s a waste and this company is a SCAM if any one reads google reviews please read for this company as they are not worth your time and your previous home.

Mukhamed from Astro Appliances Repair worked on my washing machine. He is definitely the best technician I've had so far. He is nice and his work is thorough! I really recommend him!

Astro Appliance Repair was selected by American Home Shield to repair my range hood. The whole process, from my request to AHS to scheduling the repair, and completing the repair took less than 48 hours. Pavel at Astro Appliance Repair arrived on time, made the repair to my Vent a hood range fan with parts he had available in his vehicle, and completed the job quickly. Pavel was very patient and pleasant explaining the problem and how he fixed it. Good job!

This company is terrible. They don’t have the professionals to come out who speak in a way that is communicable. They Have come to my house 5×3 different people problem is still not resolved. The last time they came, the technician just took pictures. You don’t speak directly with Astro employees you get a Customer service line. This has been going on for three months now I’ve had to miss work to be at the house for them, but they have not resolved the issue still. On a holiday they made an appointment lied and said the tech had an accident in his car. And when they called me back the following day to reschedule the appointment they said he got sick. Lies he just didn’t wanna come in on a holiday to fix my problem. They kept using silicone glue for something that wasn’t even the problem. Good Lord terrible.
My suggestion is don’t call them. Call Another appliance company Trust me, you’ll be better off.

BEWARE DO NOT USE THIS COMPANY! Called AHS warranty and they sent out Astro Appliance to fix my microwave. Well whoever they sent was not knowledge and took them 4 hours to figure out absolutely nothing. Microwave still doesn’t work. They even blew what appears to be the breaker to kitchen plugs that were in working order before their arrival. Now they are refusing stating outlets weren’t working but if there was no power you would I saw that immediately upon entering so why were you in my home for 4 hours. He even half put the microwave back together. It’s barely hanging and now I have to call someone else out to fix this safety hazard. DO NOT USE! I will be reporting them! HORRIBLE COMPANY! DO NOT USE!

Very Disappointing Experience with Astro Appliance Service
I had an extremely frustrating experience with Astronomy Appliance Service. It took three weeks just to send someone to repair my refrigerator, and when the technician finally arrived, the problem I reported was not actually fixed.
When I tried to explain that the issue was still there, the technician was dismissive and seemed unwilling to listen. Communication was also extremely difficult because he did not speak English, making it nearly impossible to explain the problem clearly.
Another concerning issue was that the technician arrived in an unmarked personal vehicle with just a toolbox. There was no company vehicle or identification that made it clear he was with the company. This honestly did not make me feel safe having someone like that show up at my home.
Their customer service was equally disappointing. The representatives I spoke with were very rude and unhelpful. The whole experience felt like dealing with a call center overseas where no one really understands or cares about the situation.
When I requested a recall for the repair, they refused to send a different technician, even though AHS said another technician could be sent. At that point I was simply exhausted from arguing and spending so much time on the phone trying to get a basic issue resolved.
Overall, this was one of the worst service experiences I’ve had. I truly wish I had read the reviews beforehand, because unfortunately everything people said about this company turned out to be accurate — if not worse.
I would not recommend Astronomy Appliance Service to anyone.

So i want to share my experience with these fools. I have home warranty with american home shield. I reported the claim with them due to a banging noise that was happening in my washer everytime i ran the machine. A guy came from astro appliance and determined it was was 4 shocks that needed to be replaced. He went ahead and did a claim with my home warranty, came out and repaired it, said it should be ok but nope that machine kept on making the same noise. I called them again, this is week 3. They are lousy when it comes to coming quick, they take there sweet time. He comes again and determines this time its a serious issue which is the tub of the washer and the spider part is cracked. I said perfect this time it should be done right, now its been 5 days and havent heard from astro or my warranty. Week 4 see on my home warranty portal that my repair was denied and not covered so i called them. Now this is a seriouse problem because astros has no dignity for individuals time and needs. My warranty said that the denial was due to the technician stating on the report that he said its because of (MISUSE) i said how can i missuse the spider of the washer when all we do is wash cloths like normal humans. My warranty was excellent they sent out a second opinion with(exclusive Appliances) this guy comes in and within seconds says you will get this repaired or replaced. I SAID THANK YOU TO HIM. warranty proceses the claim, i do a cash in leiu they paid me $920 for my damaged washer. Sell my washer for parts. And purchased a brand new all in one bespoke samsung washer and dryer. Just fyi if the insurance company sends someone from astros appliances make sure you tell them to go to exclusive appliances as they are quick efficient and arnt greedy about taking care of there customers.. below is a picture of the washer these astros people gave me a hard time to repair.

Google needs to add a zero stars feature. BUYER BEWARE!! If you value your money, time, patience, and sanity I strongly advise you to sprint away. Don’t walk, don’t run, but sprint as fast as you possibly can away from this repair company. They are the worst service company in Houston. Hiring some of the most unreliable, incompetent, unskilled, unqualified, and unapologetic technicians. I use technicians so loosely that if it were a parachute it would be compared to a cartoon umbrella. Our home warranty company contracted Astro Appliance to repair our gas oven. Initially the igniter inside the oven needed to be replaced. In late November the first technician came to replace it. Upon inspection two burners went out on top of the oven. He told us we would need two new igniters for the top. He said he would put the part order in and be back. The oven was working minus the two igniters at the top. Finally on December 18th a different technician came to replace the two igniters.
Which is odd because they told us the same technician who started the repair has to finish the repair. So that was a lie. However, the new technician Shlomo came in, and for an hour completely botched the repair. Breaking lines and damaged our oven rendering it inoperable. Instead of owning up to his mistake he kept saying “we have insurance.” Yes I know we have warranty insurance which is why he was here in the first place. I called Astro Appliance while the technician was still inside our home, and in front of him I told them he damaged our oven.
He left and the replacement parts told so long we were without our oven for the holiday so we could not cook. Now today after requesting that a different technician come to replace the initial parts, and repair what Shlomo damaged. We were reassured by our home warranty and their company that a different technician would be doing the job. Well, that didn’t happen. They sent the same guy who damaged it. Well guess what? He didn’t bring the right parts, and our oven is still not fixed. So not only were we without our oven for Christmas now we will be without our oven for New Year’s. No one at our warranty company AHS, or Astro Appliance seems remotely concerned or apologetic. The tech refused to acknowledge his mistakes, and our warranty company refuses to replace the appliance which is part of our warranty.
Please do not use this company for any reason. They are incompetent and will not allow you to talk to management. They do not take responsibility for their employees or their employees mistakes. I would not trust this company to change a lightbulb for fear they will destroy our breakers. I strongly do not recommend using this service company under any circumstances. Our oven was left inoperable yet again.

excellent services

The problem was found and explained as required.