Appliance Repair reviews in Houston, Texas

Jaime and Factory Appliance Service is the best to deal with! Fast service, great communication with the owner, and a truly personal experience!

We called them to get a quote for a dryer repair (belt and pulley) they quoted us $180 for parts and labor. When they arrived they wanted to charge us $265 for the same repair discussed over the phone.

Jaime and Austin are very responsive and easy to interact with. Will continue to use and recommend them whenever I can!

Repaired Wolf MW24 microwave (the newer 2007 model) waveguide cover. The replacement mica part SHAPCOVPB172MRP0 fit exactly as the original cover part. Order delivered on time and as described. Factory Appliance Service provide good value.

Jaime was able to fit us in his schedule to stop the leak from our refrigerator and come back when the replacement part came in. He was resourceful in finding the part quickly.

Extremely poor service. Made appt and some guy came her with a girl/girlfriend. He stated he could not do anything to the dishwasher because the garbage disposal (which was being changed the same day) was not working. (schedule and changed since) As much as I stated the problem was present for quite some time prior to the disposal going out he insisted and then left with his girl. I rescheduled. On the morning of he stated he will be there btwn 12:00 and 3:00. I stated I was not going to be there until 1:00. He said fine then called shortly 12:11 and stated I had to put the dishwasher on. I then informed him per our earlier conversation that I was not available until 1:00 but will work on it. I got someone to agree to come and turn the dishwasher on at 12:20. He then text at 12:16 to reschedule.

Is there a reason he could not have done the reschedule in the morning? I loss time from work for this !!!

Does 9 minutes make such a huge difference?

I get the impression this guy does not want to work and looks for every excuse to get out of it.

Also the receptionist was really NOT helpful.

But they have my money. Checking with the credit card company to see if I have any options.

My Viking microwave stopped working. I called Factory Appliance Service LLC and Joseph was sent as the technician to diagnose the problem. Joseph found the problem, ordered the part and came back out to replace defective part. He was very professional and took great care with my counters, cabinets and the microwave. I would highly recommend this company for appliance service issues you may have.

Great customers services and I would highly recommend Factory Appliance for your appliance service needs. I called to schedule an appointment and received the appointment for the same day. The time window I was provided for my appointment the technician arrived within that window very impressive.

I have a GE built-in side-by-side which was icing/frosting up the ice chute in the door. They came out two times and still never got it fixed. The second time they replaced the solenoid, but not the flapper it attaches to. I don't understand that since it would have required no more labor and the cost is extremely cheap for the flapper. Plus, since they only waive their trip charge for call-back within 30-days, and the frosting occurs over several months, we were outside the 30-days. The serviceman was nice, but so is the cashier at the grocery store. Never again with these guys. I called a different contractor, and they showed me the warped flapper, which was then replaced. No more problem.

DO NOT use Factory Appliance Service LLC, they will take your money and not perform the work. We had them come out and give us an estimate to repair our beverage refrigerator and they took the $95 service fee and never provided the estimate. We have called numerous times only to be told they will call us "right back" with the estimate and never do. This is a dishonest company - do you use them.

When I called to schedule and appointment I was told I would be charged a $95 service call fee which would be applied to labor and parts. When the technician came it was a very simple fix but wanted to charge me labor on top of the $95. I explained I was told the $95 would apply to labor and he started negotiating with me. After much back and forth he applied a 'discount' to the labor. When I called later to complain I was told that they had never told me the $95 would apply to labor or parts and totally changed their story. It was clear they had spoken to the technician. They had been recommended by a friend who told me that they did indeed roll the $95 into her labor and parts cost just a week before. These people are total liars.

Technician was friendly and knowledgeable about our Thermador refrigerator. He found the part that was causing our compressor to not work and replaced that. A small deal for him but a big deal for us not having to look for a whole new and expensive unit. Thank you!

I have used Factory Appliance for over 15 years. They are always honest and fair. The technicians always take care when they enter my home and are neat and tidy.
They stand behind the job and never makes excuses.
Specifically I want to thank Issac for coming out after hours to save my floors when I had a leak on my ice machine. Very grateful.

My Bosch dishwasher had a power problem, so I called Bosch customer service and they gave me the names of four companies in Houston that could do warranty service work. I set up my appointment with Factory Appliance Service, the technician called the morning of the appointment and arrived when he said he would. My technician, Joe, was clearly familiar with the Bosch products and was able to resolve my issue fairly quickly. I would use them again.

First time I have used this company. Max came to fix my washing machine. He was great at alerting me when he would arrive was on time and completely friendly and professional. Thanks for great service! Will recommend you to friends!

I was referred to this service by my contractor. I highly recommend because they were able to identify my problem quickly and accurately and then took the action required to fix it. They went over and above to resolve my problem even when time ran late at the end of the day. Grateful.

The guys did an excellent job of diagnosing our ice maker problem. Just in case it could not be fixed, they brought a new replacement. Our machine took its last breath while the guys were here and they simply took out the old and installed the new. We are very happy.

Can’t say enough good things about this company. Jaime fixed my AGA stove when two others couldn’t. He was diligent & tenacious getting the info he needed & got it fixed. It was a saga after two other companies failed and abandoned us. I will only call Factory Appliance when I need repair. Absolutely all true! Yea Jaime!👏🏻👏🏻👏🏻👏🏻

Jaime and his team have worked on our appliances for several years now and have solved our issues in every instance in a very timely and satisfactory manner. Most recently our Thermador oven light was not working properly and Jaime tried several different things and finally got it working again. I am thrilled!

I’ve been using this company for over 15 years and have had no issues. They are straight to the point and will advise you when you’re wasting your money... seems fair if you ask me! Scheduling most times has been pretty quick, I guess it just depends on where in Houston you are. I like how this is a family owned company. I’d rather support small businesses than be jerked around by the larger ones. All the technicians who have come to my home, have been extremely knowledgeable and courteous. I will never trust anyone else for any of my appliances.

My gas oven quit working and my son-in-law recommended Factory Appliance Service, a family owned company. I contacted Jaime Sanchez, the owner, this morning. After hearing the issues he scheduled a same-day appointment. Jaime is friendly, knowledgeable, and thoroughly professional. My oven is working perfectly and his company is now in my contacts list!