Appliance Repair reviews in Houston, Texas

I had self-diagnosed a problem with our Hoshizaki ice machine as a broken drain pump. I called Factory Appliance Services so they could come out and repair or replace the pump. When the technician, Austin, showed up he found that the leaking was actually caused by a loose hose clamp and had nothing to do with the pump - it was in good shape. He quickly fixed the hose clamp, put the ice machine back under the counter, and started it up so that it would begin producing ice again. There are a lot of companies out there who would have milked this simple repair for everything they could get but we've found that the folks at Factory Appliance Service are honest and ethical. That's why they get my business and why you should consider using them for your appliance purchases, repair, and preventive maintenance.

I had an incredible service experience yesterday from MAX, the technician. He kept me updated by text about his arrival, and then arrived punctually. MAX evaluated the PO (power out) situation on my fridge and did several checks. MAX had my KitchenAid working again in a very short time. Throughout the visit MAX explained what had happened during a recent power outage and also explained how to handle this situation in the future. I felt so much better. I definitely would recommend MAX as an incredible professional.

I highly recommend them as Jesse Sanchez was immediately responsive to me when he didn’t even know us. I was given his name to repair our Speed Queen washing machine that was leaking water. Very unsettling however Jesse immediately responded back to me, asked what the problem was and felt he knew how to handle it and dispatched someone to our home the same day and had it fixed. All of this in about a 6 hour time frame. I highly recommend him and his company as Max was the attending technician who was also terrific. He couldn’t have been more professional. We would call them again and hope we of course do not have to for a long time, yet they are our repair people going forward.

Great work and fair pricing! I’ve had to have my dryer and my refrigerator repaired in the last few months and Factory Appliance Service has been great. Transparent. Courteous. Quality work! Jaime & Isaac are awesome and I will continue to use and recommend them!

Factory Appliance Services are the top
Appliance Repair Services if you are in need of an expert repair to any household appliances.
Jaime has been servicing my appliances since I’ve been in my house. My SubZero refrigerator ice maker has given my nothing but headaches since I bought it 28 years ago. Jaime always comes in the save the day when something goes wrong.

Jaime Sanchez helped us troubleshoot a wine room refrigeration system that was incorrectly installed and not working. He was very knowledge, willing to take the time to explain the issue, and took initiative to talk to equipment manufacturer engineers to verify installation as a belt and suspenders approach to quality after he repaired the system. Even more so he was very responsive to messages, usually within minutes, and communicated openly about status (good or bad news) and always showed up when he said he would. His support team, primarily Austin, also very helpful and respectful. We will continue to utilize his services and strongly recommend him to others.

Showed positive attitude, skills efficiency and ability to diagnose and explain the issue and repair process clearly; demonstrated respect for my home, cleanliness, above all available for follow up, questions and support. Most definitely A 5 STARS TO FACTORY APPLIANCE ***** EMPLOYEES.

Nelson.

The best appliance repair and service company ever! We bought a house that was not touched in years. Jaime and team were able to take the appliances back to new! Trustworthy, honest, and will not stear you wrong! No pressure on sales and tries to save you money where possible! 100% recommend and you will not regret your decision!!

Terrible customer service. I was given one price and then it was changed. When I politely asked for clarification, the representative was rude and unwilling to listen. Even after I agreed to the new price and asked to schedule an appointment, she refused service and said she felt offended simply because I tried to negotiate. Very unprofessional. I do not recommend this company.

I’ve had many appliance repair companies that services thermador go through my door and none of them are fair and know what they’re doing until I met Jaime. I’m a convert and I will no longer call anyone else but this company. They are family owned and I love how each member of the family has a part in making sure the work is done right. Highly recommend them. Take it from someone who has experienced the services of 4 other companies in Houston.

I went through a nightmare when trying to get my Bosch Dishwasher repaired with a ghost service company until I touched base with Factory Appliance Service. Jaime and team were able to bring it back work as new. Knowledgeable, trustworthy, honest and pretty straight forward people. I highly recommend it!

Awesome experience. Had trouble figuring out the issue myself so called Marcos. He ended up figuring out what was causing the issue with my fridge and repaired it the same day. Very reasonable prices.

Marcos was amazing! The technician was on time and professional. He even spent time explaining how parts work and so forth. Overall very knowledgeable, affordable and professional!

I had a wonderful experience with Maldo. Marcos is very professional and an expert! I will call them any time I have an appliance need in the future. I’m so happy to have found them!

Quality service! A company you can trust!. Marcos and his team always been the most profesional and that is why i recommend Maldo appliance services.

Marcos is very knowledgeable about appliances and such a nice guy.

Very professional, responsive and communicative.

He took my call the first time, had me scheduled within minutes, showed up on time, got a text when he was in route and a quote and diagnostic within the hour they showed up.

Do not take services with this company.
They don't respect warranty.
They came to my house to fix a machine for $400 and the next Day still didn't work. I call and the owner who performed the service didn't want to come back after 2 days to fix it and respect my guarantee

Exceedingly professional, flexible in scheduling, and conscientious with follow-up. I could not give a higher recommendation to Maldo Appliance. This is the type of small business owner we need to support as Maldo Appliance is honest, has integrity, and is affordable. Thanks again for helping us on such short notice.

I've been using Maldo Appliance Repair for quite some time at several rental properties, and Marco and his crew are excellent. They're trustworthy, timely, knowledgeable, and fair with pricing. I highly recommend Maldo Appliance Repair. They've been a lifesaver!

Please contact them when ever any of your appliances break down. My refrigerator was literally smoking from the bottom . I called them and they came out the same day and fixed it . They are truly amazing! Ladies you don’t have to worry about the BS either they will tell you straight forward only what is needed. Highly recommend