Appliance Repair reviews in Houston, Texas

Amazing job worked fast and respectful service.

I absolutely loved our technician who came to fix my washer.

I have no clue who books the appointments for them but we called our warranty company and they scheduled them out. Our warranty company wanted to order parts first before sending the techs out. I found that completely stupid. Come out. See what's wrong with the machine and then order the parts. 2 weeks later it was the incorrect parts 🤦‍♀️

Now, they have to order the motherboard. Going on 4 weeks of no washer with a 4 month old washer. Again, not this companies fault!!! It's GE appliances fault! The tech who came out gave me advice to limp along (Instead of paying $40 a week at the laundry mat). I don't have the cleanest clothes. But better then nothing. Hurricane beryl comes tomorrow 😭

Again, thank you to that technician!!!!

If I could give zero stars I would!!! Very rude, unprofessional, and not informative at all!!! Don’t waste your time

Video Repair Place did a great job keeping me updated regarding parts being ordered and reminding me when my appointment was. The technician, Jakob, was prompt and courteous. He was done in less than 15 minutes. Would highly recommend.

I recently had the displeasure of visiting the Video Repair Place, and I must say that it was a truly horrendous experience. From start to finish, their service was nothing short of abysmal, and I would strongly advise anyone against entrusting their precious videos to this establishment.

First and foremost, the customer service was utterly lacking. The staff members seemed disinterested and unhelpful, treating me as if I was inconveniencing them by being there. They displayed zero knowledge or expertise in video repair and showed no willingness to answer my questions or address my concerns. It was clear that they had no regard for customer satisfaction.

As if the attitude of the staff wasn't bad enough, the quality of their repair work was equally appalling. I handed in a damaged video tape with high hopes that it could be salvaged, but I was sorely disappointed. Not only did they fail to fix the problem, but they also managed to make it worse. The video now has additional glitches and distortion that were not present before. It's unfathomable how a business claiming to specialize in video repair can deliver such shoddy results.

To make matters worse, their turnaround time was beyond unacceptable. I was promised that my video would be repaired within a week, but it ended up taking a staggering three weeks to get it back. I had to constantly chase them for updates, and even then, they provided no clear information on the progress of the repair. Their lack of communication and blatant disregard for timeliness is inexcusable.

Finally, the pricing was exorbitant for the pathetic service they provided. I was charged a hefty fee upfront, expecting quality repairs, but instead, I received an inferior product and wasted my hard-earned money. It felt like a complete rip-off, and I left the Video Repair Place feeling utterly cheated.

In conclusion, I strongly advise against utilizing the services of the Video Repair Place. Their horrible customer service, subpar repair work, extended turnaround time, and exorbitant pricing make them a complete nightmare to deal with. Save yourself the frustration and find a reputable video repair shop that actually cares about their customers and delivers on their promises.

Great customer service and he was very quick and knowledgeable

The refrigerator repair itself was successful and took two trips. One to diagnose and order parts and one to do the repair. Absolutely no complaints there. However, it took 31 calendar days for y’all to do this. I would have preferred if y’all told the warranty company we were not in your service area or that y’all were too booked up to complete this repair in a timely manner. Sadie was rude and unhelpful. Don came out on a Friday morning and told me the parts took about a week so I called a week later and they hadn’t even been ordered yet. The estimate wasn’t emailed to the warranty company until the week after he came. Sadie told me y’all were waiting on the warranty companies approval when in fact it had taken over 5 business days to even send it. We have 3 children and just wanted our refrigerator repaired. I sent an email to management with no response. I had 2 phone called that weren’t returned. When I asked Sadie to speak to scheduling she said they weren’t there and I asked to speak to a manager and she said the same. She didn’t offer any advise or help. Customer service was really bad and we went over a month without a refrigerator. I just wouldn’t use them if you need help fast.

Terrible experience. Very unprofessional group! I had a confirmed appointment with confirmation number. They decided not to come out after LG extended my warranty to get the oven fixed and them paid. They said no way won’t work on it even if warranty was extended and a manager called afterwards to give them whatever info they needed to get the job done. They were just going to no show me! If you can use anyone else for repair than these guys….do it!!

Wow, I am very very impressed! Home Depot extended warranty service hooked me up with Video Repair Place. They sent Juan to our house, and just with one visit and spending an hour, he fixed our electric cooktop.

What makes this very impressive is this. I had actually forgotten this cooktop was still covered under the extended warranty, so before I contacted Home Depot, I had called another local appliance repair company that was highly recommended in our community. After two visits, they told me the part that was required for repair would cost $1100, so it would better to just get a new cooktop. So I was stunned Juan fixed my cooktop without this expensive part, and just with a new burner! I told him all this, and he did mention that this repair was very difficult and tricky, and had to be extremely patient and careful, and that the glass top was easy to break (if it breaks, the repair company would be liable). Our house has a full AC on, but he was covered in sweat by the time he completed the repair! He also Googled to see the cost of the part he replaced (burner) and it was only $99. He also mentioned that his company would do everything to try to fix first, before saying it's better to get a new one.

I now know whom to call if I need another appliance repair. So so impressed with this company and Juan!

Pablo was the technician that came out for our repair, and I must say he was exceptional. Not only was he prompt and courteous with the appointment, he was knowledgeable about the repair and extremely helpful with questions that we had about the repair and the refrigerator itself. I would recommend both video repair place and Pablo to anyone who is in need of appliance or TV repair. If I could give Pablo more than five stars I would.

Excellent service … did not stop until it was perfect. Replaced the display and the trim panel on my Bosch double wall oven.

Magnificent company,They worked on my schedule and got my refrigerator back up and running.

The People are very kind, professional, and reliable. I will be calling them for all appliance issues in the future.

Very unprofessional people do not get them to come to your house to check your appliances. They say my washer had a sticker when we never remove anything from it. These people are stealing from the warranty company. Lowe’s needs to have them removed from their extended warranty. If there was a sticker that they say was on washer, then they took it off so they can collect from other companies. Not to mention that when I call the woman hangs up phone when I’m telling her that her people took off whatever they need from my washer. DO NOT LET THEM IN YOUR HOUSE OR LEAVE THEM ALONE WILL IM YOIR HOME. THEY ARE THIEVES!!!!

I just had a part installed to my upper oven from this amazing company & its tech. I highly recommend them for any repair to your appliances.

Customer service was wonderful. Courteous, friendly, explained what needed to be done and what he did.

John always does amazing work. Recommend him to anyone

Randy was awesome!!! Came early, did absolutely everything he could. My range is now working as new! Thank you Randy for going above and beyond for our homes appliance!

Horrible experience with this company. In total of 24 days, they came out 4 times and still never fixed the main issue with my fridge. The customer service lacks urgency, as well as management.
1st visit: sent technician to assess our issue.
2nd visit: technician visit to our home said either wrong parts were ordered or faulty refurbished parts were sent to them.
3rd visit: technician returns with parts and only fixes touch screen but never checks to see if compressor is functioning properly. Mind you I had explained to them my fridge is not cooling, freezer not freezing, and ice machine not producing ice. Technician named Josh assured me my issue was resolved and allow 24 hours for a full functioning fridge. This was a Friday, and this place is not open on weekends, not even on Saturday (this seems to be ridiculous for a business practice). Josh was so assured my problem was fixed he closed out ticket as completed job. Well, job was not complete.
4th visit: same company VRP accepted the claim and came sent technician out 48 hours later (no urgency) . This time I was not home and my wife had to call me when technician was explaining that compressor is bad. I went off at this point, why would you not have figured this out the first time ? Josh was very rude as I was bothered by their lack professionalism, and experience. He then stormed out of my house with no goodbye or thank you or anything to my wife. VERY UNACCEPTABLE! VERY UNPROFESSIONAL! If you ask me they were charging for visits and or jobs as separate, so they could maximize their invoices. If 0 stars were available, 0 stars is what they would have received. Having to be without fridge for over 24 days and waiting on same repair company is BEYOND RIDICULOUS! How much money I have spent in these last 3 weeks eating out, I could of bought a brand new fridge. All around horrible experience. From customer service named Sadie, to manager named Elizabeth, to technician named Josh. Not sure how still in business.

My LG refrigerator went out the other day. Sadly, LG initially contacted Video Repair Place to take care of my warranty claim. I received a text message from the company about my problem, but they said it would be about two days before they could move forward and order the part(s). I called them directly and the lady I spoke with was abrupt and borderline rude. She said it would be at least another week to get the parts in (after the two day waiting period). Going without a refrigerator is not fun. So, I reached back out to LG and they scheduled an actual LG repair tech (in an LG van) who arrived today and fixed the refrigerator with parts in hand. There's obviously a reason why this company gets to many bad reviews. I would think twice before hiring them for anything!

John is very knowledgeable and exceeds all expectations.

Highly recommend 👌