Appliance Repair reviews in Houston, Texas

Excellent father and son team. Professional with their trade and skills. . Punctual with their scheduling. Best of all, very courteous and respectful technicians.

Got the warranty protection when I bought my washer and dryer at Home Depot. The first time the technician came he said the issue was fixed which it wasn’t. Called back again to schedule an appointment which was set but I was not available due to an emergency. Called the big country to try and reschedule the appointment but the customer service representative was very short and rude. Seems like every time I call they seem to be in a bad mood. Told me I had to make a new claim to get the issue resolved. The first call I made for a request was at the beginning of November, it’s the end February now and the washer is still not working properly.

They called and canceled the first appointment, and rescheduled for another day but instead of a 4 hour window to arrive, Mary said they would arrive anytime from 8Am to 6PM. This means for the second time with them, I have to sit at home and wait for them to come. I questioned this and why it was all day instead of a 4 hour window, “Mary” wouldn’t provide an answer and became very agitated with my question and then became argumentative and talked over me. This entire conversation was very bizarre and very unprofessional. The day of the rescheduled appointment, they called and cancelled the appointment after 2:00 pm.
This was warranty work scheduled by my warranty provider and my second bad experience with Big Kountry Appliances. I HIGHLY DO NOT RECOMMEND THEM.

Worst customer service ever! Dispatcher female “manager” rudest ever. Talked over me didn’t let me speak a word every time and I do mean every time I talked she would interrupt absolutely horrible! I said multiple times I would not be available till after 12 and tech showed up 815 am and she blamed me for not being home. also there phone does not work must leave a message. I reported to AHS!

I was very pleased with Israel he fixed my washer in 10 minutes. I had been without a washer over a month. Another company serviced and replaced the lid lock, main circuit board, capacitor and the motor. They finally gave up and said they couldn't fix it. Thank you Big Kountry Appliance for sending Israel he was great. Very pleased customer. The account is under my husband Jesus Perez.

Technician was great on Monday. He said they would reach out and let me know about the parts. Its Friday, I've heard nothing from them. Ive been calling since Tuesday (left message). No call, they dont answer the phone! Ive been left on hold more than 20 min several times. Terrible business practices. My home warranty company used then, I have let them know how Terrible their service is! Don't waste your time on them!

Big Kountry Appliance Repair was great! Mary who processes the requests and Luis the technician were both excellent! I recommend them for appliance repair!

Really bad experience!
The lady is very rude
Company can’t remove the microwave supposedly it’s in an inaccessible place where this microwave has been service before with another company with no problems at all!

Charged $400 for a control board and did not clean off the sensor so the product still does not work. It makes noise like the machine is coming apart and does not dry. They refused to honor their work.

The repairman was excellent. Mary in the office was a rude and unapologetic person. She told me what happened to my dryer while fixing my washer was my fault for not having the dryer out of the way. I have myself moved the dryer with a washing machine next to it and visa versa. She said she has pictures showing it’s my fault. If the dryer was in fact supposed to be moved before he started all he would have to do is say so and it would have been moved. Now BBB, Maytag (who sent them in warranty), I pay a man to come fix the back of the dryer and then small claims court I suppose. And after all that is done I will hound Maytag/Whirlpool until they no longer use Big Kountry. And all because they couldn’t send him back with a $10 hose he crunched. Man!

I had a great Customer Service experience. Its unfortunate that my washer is still making a noise. In my case it's really not the representatives fault or tech, but the warranty and the company that established said warranty to make sure it benefits the company and not the customer. Remember that before arguing with the next representative that you speak to. They literally had nothing with writing the rules.

What an unprofessional outfit. The tech came to see my dryer and never bothered to fix it. I have two dogs in kennels in my living room and apparently he was not comfortable working around dogs. Not one dog loose and the others are also in dog runs nowhere near the dryer. It is no wonder they have a 3.1 rating. Low class company. My home is cleaner than yours probably. Plus the dogs are nowhere near the laundry room . Liars!!!! There are 8 dogs not 16.

I have a leak coming from my stove, I called the gas company and they did say it coming from the stove but didn’t say exactly where, I called whirlpool and they referred me to this horrible, unprofessional, rude company who came out but because he couldn’t smell the gas he said I didn’t have a leak, he told me to call the gas company again and after call them back, he would keep the ticket open so I didn’t have to call whirlpool again, that was a lie. I called the gas company back the same day and they came over and pinpoint where the leak was coming from, I then called the repair company and that’s where things turned.. The lady who answered the phone was rude, nasty and unprofessional, they put you on hold for more than 30 minutes at a time, don’t return calls. They want me to pay $500.00 to replace 2 burners which they didn’t even diagnose, they will not come out to diagnose the problem I have to pay for the parts before they could come out. How are you sure it’s the burner? The gas company said so. Don’t yall have to come and diagnose before fixing a problem?! So now I have no working stove, it’s been a week, whirlpool will not pay for another diagnosis because big kountry said that they did one,WHICH THEY NEVER DID. They are a scam and rip off company, be warned, stay away from this company…

Spoke with Mary, very professional and delightful to deal with. Doing their best to find a part for our washer. I hope that customers realize that it is not the fault of Big Country that they cannot find parts….it’s the manufacturers, they make it extremely difficult for repair persons to do their jobs for customers. If you are disgruntled, take the time to call the manufacturers directly & complain, they are the villains. In the future we will never again purchase any products from Whirlpool. Be kind!

The office staff was very nice and professional. My service man, Julio was amazing. He knew exactly what was wrong with my washer, got the part ordered and replaced very quickly. In and out, no muss no fuss.

First I scheduled with the warranty company for a 8-12 slot, they almost immediately after they called me directly and told me I have an 8-4 slot and would call the day before with a more accurate time. The day comes and they told me that they would be there 12-4. Day of appointment no call no show. So I called at 4 to see what's up and the office closed till Monday hopefully they don't observe presidents day or I'll have to wait for answers till Tuesday. Took a day off of work and now out money and no progress on my broken dishwasher. Trash company.

I typically don't like leaving negative reviews, especially for small businesses but if you see my pictures I need to.

About two weeks ago when I reached out the woman who reached out to setup my appointment assumed I had them blocked. Maybe, just maybe she didn't hit 1 to dial out since my number is out of state.

Now yesterday, a gentleman came to replace the gasket in my dryer. He did ask for a paper towel to clean up and I gave him two. He asked me to not touch it for at least two hours. I open my dryer this morning to dry my clothes and I see he was nice enough to leave my dryer looking like it has 💩 around it.

I'm hoping Whirlpool doesn't suggest they come to my house again.

I would rate this company with "0" stars. This was the worse experience I have ever had with regards to servicing an appliance. Ken, the technician created such drama, reported I did not allow him to evaluate the refrigerator when he was alone in the kitchen. When he finished, he called out my name, I went back in to the kitchen and he informed be that he would need to order the part. I contacted the company today and according to Karina, the ticket was closed and I needed to contact Whirlpool. Apparently, Ken contradicted himself once again reporting that the appliance was tamper and the warranty is invalid. I do not understand how he came to that conclusion. When the service call was made, the agent has used to troubleshoot the problem, my spouse open the freezer, removed the ice container he noticed bottom of the container and that the gears where missing in the ice maker.
Crazy!!! Beware!!!

I had an issue with my washing machine, and they repaired it the same day I called. I’m happy with the results.

My microwave stopped working, so I called for a repair. The technician arrived quickly, fixed it, and gave me helpful tips on maintaining it. Very professional.

The technician arrived on time and quickly diagnosed the issue with my refrigerator. He fixed it efficiently, and I’m very happy with the service provided.