Appliance Repair reviews in Houston, Texas

Broderick did a great job and kept me informed throughout the entire process. Would definitely recommend.

Marcus showed up promptly, investigated and resolved the issue, and settled the billing all in less than half an hour, I think. Very pleased with the service.

Alexander did an excellent job. He was very patient because my mother is a senior citizen. He took great care in getting the oven repaired.

He was polite, easy to understand and answered my questions. He was here to install a dryer part that had to be ordered (a few weeks ago) at a service/
diagnostic call, and he remembered me.

Great tech! Nice, fast, and helpful! Thank you!!!

My tech was terrific. He was hampered by some people at Sears and my warranty company.

Part was delayed in delivery, but that wasn’t Sears fault. When part came in my repair was scheduled. Repair man ran a little late but kept me updated on his arrival time. Trying to contact the warranty department was difficult on their phone line.

The technician was punctual, respectful, and friendly.

The technician did a very good job and he was very professional.

Alejandro did a very good job. You have a problem with scheduling and timing window that you give for the service. Mi first appointment Saturday the 4th, I waited the entire day, you keep changing the hour and finally cancel the service and gave me another appointment 2 days later without consulting agin from 7am to 6 pm. This systemn may work for a "house wife" that stays at home all the day long but not for people that work or need to go out for other chores. Most companies give a window of 2 hours that is reasonable.

Didn't bother to read notes or contact us before coming out and went to wrong address. Instead of calling or texting, chose to just cancel job leaving us once again with no fixed appliance. Would give a zero if possible.

Thank you Francisco. He was very attentive and determined to solve the problem that I had with my icemaker.

Thanks for the follow up of my service request, you kept me informed of arrival, arrived on time, was kind to understand my AC issue, solved and answers my questions, also gave me suggestions for proper AC maintenance. Thanks.

The two technicians diagnosed the issue with my HVAC system right way. Unfortunately, their attitude was quite rude saying “you caused your own issue”. They removed two dirty furnace filters that caused my system to shut down. They were clear that I needed to replace them but were vague about where to put the new ones in. They made no attempt to educate me so I could install new ones. Overall, while their technical skills were great, they were not kind nor focused on helping me. I wish they would have said “here is the issue” then shown me where exactly to put the 2 filters. As it stands, I have 2 new filters and while I tried, I could not see where to install them. The goal should be a “help mentality” instead of bonking me in the head verbally and leaving me unable to finish the job. I am very unhappy. These two men need more customer service training in my opinion.

I've been waiting since 0800-1200 today for Alejandro to show up, but he still hasn't arrived.... it's now 1:00pm, he is an hour; Service Order # 10905775, Service Date 08/19/2024; when I called Sears Home Services, they said "call Choice Home Warranty as they are the ones who ordered the service; however, I've received direct emails and text messages from Sears Home Services confirming the appointment for today..... I'm not at all satisfied with the Services provided by Sears Home Services.

The technician was prompt, courteous and efficient. He was knowledgeable and gave me some recommendations.

He never showed up to appointment. I was advised by Sears personnel (Julia) in benefits department that the technician need to put on the "Smart Sheet", that "parts are no longer available". When this smart sheet is received, it would be passed along to District Manager for replacement. I spoke to Tad by phone, after my appoitment time and he indicated the unit will not be replaced without pulling the circuit board, sending it off. This could take a month, with a 50/50 chance of working. I explained the 1st service call for the oven was Nov 17, 2023, & it this was the case, the circuit board should have been pulled then.

Great job efficient with time nice clean ip

NEVER SHOWED UP. Scheduled an appointment for refrigerator repair today between 9 AM and noon. It’s now 5 PM, and the technician has not shown up yet (5 hours after promised appointment window.) Online appointment tracker has been steadily delaying our technician’s ETA all day long - currently ETA is 7:35 PM!! No way to reach a human to check status and no way to cancel online. Never again!!

The assignment was to fix the ac unit. A large amount of Freon was added. Alas, the unit is still not cooling and I was not provided with a written summary of the work completed.

He was very courteous and did a very good job. He had good product knowledge and was quick to diagnose the issue and shared best practice to keep appliance in good working order. Appreciate the efforts and professionalism.