Appliance Repair reviews in Houston, Texas

When I came in September, my dishwasher in my house stopped working and I was frantically looking for a good, reasonable appliance repair shop. And I came across this one, and I am very glad I did. When I called, the office was very helpful and they came out in a timely manner and helped my dishwasher get up and running. Thank you Mr.Alex for your company and employees.

If there was a negative rating I would give it. Intelfix is doing warranty work through Best Buys extended warranty plan. Intelfix NEVER answers their phone, after 1.5 weeks we still have a non-working appliance. Run away and fun away fast! These guys are terrible! Miserable interface with this company thus far, I will never use them again.

*Updated*
Had a fridge that wasn't cooling diagnosed for $50. Tech spent <10 minutes and determined the control board was shot. Spent 20 minutes writing up an estimate to repair. Bought and replaced the control board and the fridge worked for about 6 hours before it stopped cooling again. So the control board wasn't the root problem. $50 wasted + cost of replacement board.

Had a service tech out for a diagnostic on a fridge that wasn't cooling. The tech determined the board needed replacement and quoted a price of $440 parts and labor. Since the fridge is 10 years old and a new replacement would be $1,000 I declined to have the work done. The issue was when i tried to inquire how he determined it was the board that was faulty his reply was "I have my tricks." And when i asked what goes into replacing the board he said "I cant tell you that." The house call cost $50 so it's reasonable to expect an explanation of his assessment. Instead it felt like a sleazy attempt at an upsell. 2 stars for being on time.

Fridge broke down and after contacting them I was scheduled pretty quickly. They came out and found out what was broken. They had to order the part but they had it next day and came out the day after that. Fridge is working good now.
Overall a good experience. Tech was polite and professional, office staff were the same. Cost was a about what was expected. Will be using them again if anything else breaks.

I will not recommend Intelfix to anyone,not even my worst enemy. They have horrible customer service , no regard for urgency and they make you feel like you are at their mercy. My refrigerator shutdown on 10/23 and was finally repaired on 11/07!!! I did not pick this company my home warranty did. Take my advice and chose anyone but these people. Take you hard earn money and spend it else where!!!! My family and i loved living out of coolers for 2weeks and throwing away $200.00 worth of food. Thanks Intelfix and American Home Shield. This was the best experience ever.

Intelfix was absolutely fantastic! I called them for a 2nd opinion on a hard-to-open fridge door and Intelfix corrected the problem for a reasonable price (a whole lot less than the Sears sub-contractor who suggested the fix would cost $700). Antonio was professional and took the time to figure out just exactly what was wrong, unlike the 1st guy. I will recommend this company to anyone who needs appliance repair.

After scheduling a dryer repair and being told to expect a courtesy call when the technician was on his way, I was surprised to see a man wearing the Intelfix shirt at my front door. Also, he was not driving a company vehicle as I had expected. He did not introduce himself or call me by name. After I explained the problem to him, he said it needed a new starter switch. He performed no diagnostics.The part was ordered, found to be defective at the warehouse, another one was ordered and it was installed. This did not fix the dryer. He then said it needed a motor relay, again without any diagnostics. That was not the problem either.
Then he brought the lead technician with him who attempted to make repairs. They took the dryer to the shop for diagnosis and repair. Neither technician had circuit testers with them. A new control board was installed which fixed the dryer. When it was returned, the springs for the door were detached and loose under the drum. And a sound-proofing pad was loose above the drum. I called a different appliance repair company to fix these items. I learned the hard way not to use companies recommended by Best Pick Reports.

We had problem with our refrigerator and had contacted Intelfix Appliance Repair. They immediately send serviceman to our home.he diagnosed the problem very fast and gave us reasonable price for repairs. Our refrigerator was up and running at no time. We strongly recommend this company to everybody.

Alex diagnosed my double oven that the lower oven fan motor needed replacing. He came back as promised on date and time that I had requested. Did an excellent job. I would definitely use again. Was very knowledgeable and left everything clean before leaving. Thanks agin for the excellent service A++

Intelfix is the best service company I have used. They respond fast, show up on time, are professional, courteous, and honest.

Aman was very helpful in explaining everything and discussing our options. He focused on repairing appliances and never tried to sell us on something that wasn’t necessary. Within a few hours of calling him, Aman had my appliances back to live.

This is a company that understands service.

I was referred to this company by my home warranty. Anna the customer service rep ,had great follow up skills and contacted me 20 minutes prior to the arrival of the technician. They order the parts needed for my microwave and exactly one week after Anna called to schedule the repair, they came and my microwave was fixed!! Anna keep the good job, the technicians are good but without a customer service rep that coordinates their services our time will be lost!

Had to use them with our home warranty company that was nothing short of a six-month nightmare. Our high end stainless steel kitchen aid $1000 model less than 2 years old .. suddenly the upper rack broke and would not stay in place. Our terrible home warranty company sent out Intelfix and again the only thing was wrong was the actual rack in our beautiful dishwasher broke nothing else. We just needed a new rack but they proceeded to take apart the entire machine constantly and destroyed it over a period of several months because we were stuck with our home warranty company. Who takes apart a motor when the upper rack is just broken? Once they touched the machine it never operated correctly again. it made horrific noises, they put in new control panel, new motors WHICH IT NEVER NEEDED!!! FROM THE FIRST DAY THEY TOUCHED IT IT WOULD NEVER OPERATE AGAIN CORRECTLY OR SAFELY! In fact we couldn't run it for fear it would burn down our house. THE NOISE IT MADE IF YOU ATTEMPTED TO TURN IT ON SOUNDED LIKE A CAR WAS GOING TO BLOW UP. We ended up having to get a brand new dishwasher all because of them. They visited us multiple times attempting to " work on the machine "when they only made it worse every time! they even threw away the insulation that wraps around the machine that keep it quiet pretending that we wouldn't notice. However there technician just put it in our own trash for us to discover. I am writing review over the correct company because I have every invoice from them. I stress we would have stopped using them after the very first visit however we were unfortunately held prisoner by the Home warranty company that refused to let any other contractor service it.

I had my 19 year old built-in Kitchen Aid refrigerator go out recently. I called Intelfix because of reviews I read and was not disappointed. They arrived timely and were prompt and courteous on arrival. Hassan diagnosed the problem and gave me an estimate based on the worst case scenario of parts that might be needed. He arrived on a Thursday and returned on Monday with the parts. All but one of the parts was utilized to repair the refrigerator and that part was deducted off of the final parts estimate. They cleaned up and even polished the stainless steel before leaving. The total was less than I expected and way less than a new built in or even stand alone. I highly recommend.

I called Intelfix when my dryer gave out and Intelfix worked with my schedule. The repair technician Victor was able to finish the repairs on my dryer the same day. He was on time and very professional. I would definitely recommend. Great, fast service. Thank you Intelfix!

Antonio was very professional and returned the same day to complete an installation after realizing he needed a certain piece. Very friendly, professional and even though of the height of the dishwasher during installation (that we did not know about) for ease of future use. Waited for us to test run prior to leaving. Will definitely use this company, and hopefully Antonio, again if needed.

Awesome service! I only call this company because they have a wonderful way of treating you, the customer and fix it right the first time. Very reasonable prices and they have very experienced staff! Recently I had my washer fixed and they worked with my schedule and he finished in a reasonable time. 5 🌟 company!

My fridge broke down Friday morning and Intelfix was able to get to me within an hour of placing a call. The tech was very polite and found out what was causing the issue, fix it very promptly and at a very affordable price. I was very pleased with the service I received and will be recommending them for all appliance repairs!!

Great customer service, It was fast, efficient, and excellent. Even though I had to turn to this company because of the home warranty for my dishwasher, I was indeed impressed. My technician was vey knowledgeable, diligent,and patient in getting everything done as fast as possible. Definitely will be using this company for any future appliance repairs and will be recommending them to friends and family.
Highly recommend.

I called Intelfix as our fridge had stopped cooling completely. Aman arrived quickly and was extremely professional through the entire service. He was able to diagnose the issue and repair the problem so quickly! Prices are extremely reasonable. I would easily refer them to anyone. Thank you so much for your services!

My washer wasn't working so I called a few repair places to see who could fix it for me in a timely manner. The only one that I had a positive experience with was Intelfix. They were very efficient in identifying what was wrong with my washer and in fixing it in less than 24 hours. I am very pleased with their service and professionalism. Definitely recommend!

They gave me quote and came out the next day. The technician knew exactly what to do, fixed my dryer and was courteous. After dealing with another company and waiting a month funding Intelfix Appliance Reoair and having my dryer fixed quickly was amazing. Highly recommend them.