Appliance Repair reviews in Houston, Texas

First time my Appointment was on July 29th. Technician passed by my house while I was standing and waiting for him by the door but he drove off. I thought he's coming back but never came back. I called the agent and they said he didn't have my unit# so they said they will send him back but after 6pm, he didn't come back so I called again but he closed his work order saying he didn't have unit# on the second time but he had my phone# but never called me to ask where my place is when he arrived. I even left text and voicemail right are he drove off but never heard back from him or returned. I finally got another appointment today on 8/5 and saw technician arriving soon on tracking system they sent but I didn't see anybody came to my house on my security camera but I received receipt by email saying my repair completed. Now I'm waiting for Rep to answer my call as I'm on hold for more than 20 min now. Same technician that was assigned for the 3rd time did no show. I do not want to have Edwin C to be my technician to come out to my place ever again. My repair is still pending.

Update: since they couldn't reschedule me, my home warranty company has contacted them again and requested to make urgent appointment but they booked me on 14th. I have to wait another 7 days. I waited more than 2 weeks for urgent request and I have to wait another week for technician after technician no show 3 times.

Will only comment in the technician who performed the work, not the incredibly redundant and annoying registration process. Oops, commented on that😂.

The technician, however, who showed up 5 minutes before the time window would have elapsed (but "on time" nonetheless😤) did a most excellent and thorough job of identifying, and fixing, the problem. Nice guy, knew what he was doing, I'm fully satisfied with his work.

Alexander was punctual, quick at his work, knowledgeable, a great communicator, and just a pleasant person. He made what had seemed so difficult extremely easy.

The technician (Mr. L'teran) presented in a timely manner. He was polite, respectful, informative, and completed the work efficiently.

Mr. Latrine, (forgive spelling) was excellent and provided detailed explanations to my questions. Five stars all around. Great service!!!!

I received updates on appointment time and a call from technician prior to his arrival. James was thorough and very informative. He discussed issue and solution with me and provided helpful tips on maintenance. Excellent experience!

You are sending the same technician over and over again despite my request for someone more professional and knowledgeable.
He was initially late by 6 hours for his first appointment and never updated this time on app. He didn’t have the ladder so had to borrow mine. He proceeded to tell me that my AC issue was preexisting with any prior knowledge he asserted that I fraudulently purchased the home warranty.
Yesterday, he alleged that the home inspection company wasn’t qualified enough to assess HVAC and the previous owner charged the system before home inspection and maliciously covered the AC refrigerant leak. He apparently has 36 years of fraud experience and he is most knowledgeable about this.
His supervisor hasn’t contacted me despite my numerous requests.
You are leaving me very few options to resolve this and I will explore this further. I understand that you have a numerous complaints about your practices in state of Tx and I will add to that is this remains unresolved and I along with previous owner of this property get accused of fraud and theft

Kelvin was very polite and professional and helpful.

The Sears Warranty Service is definitely not worth the money. I have paid for months and now finally need to use the service to repair my oven display. They want to tear apart the oven and send the part to be rebuilt which could take from 2-4 weeks then mail it back to me and have me schedule another service call. For the money I have paid for the warranty service I could have bought a new oven and had it installed in one day. Buyer beware don't be a sucker like I was......

He checked our AC unit's pressure, indeed it is out of normal range (72 and 356) and he said no problem and refuse let me to take a picture of pressure meter and send to the choice home warranty. I had very bad experience with the technician from home warranty and they just refuse to fix the machine or do any thing. They just come by to take client's money and walk away. Never use this kind service and waste your time and money.

Marcus has 19 years of experience as Sears appliance repairman. He knew exactly how to fix the dryer and answered all our questions. He is knowledgeable, patient, and customer service oriented. I hope our paths will cross again!

Tech quickly addressed the problem and didn’t stop til problem/repair was resolved.

I think Alexander has taken care of us previously. He’s a true professional in every aspect, and we appreciate him.

I had a repair to my oven. In the process they move my stove out and fixed it. Before the guy left he told me to sign something that states the job was complete. The screen didn’t have anything on it but signature area. He ask me to sign something else where he had to obtain the part. He left after that. I came into my kitchen to see my floor had a deep scratch. The joker knew he scratched my floor and basically had me sign something stating it was preexisting. It was not there before he came. I have to now fight with Sears to get my wood floor fixed. You can clearly see this is where they moved the stove in the picture. Don’t let this happen to you. Monitor their every move.

The technician arrived on time and was very kind and respectful. He assured me he had what my refrigerator needed to fix the problem. He fixed it in no time and now I don't have to worry about it not working properly. Thanks to the technician that knew how to do his job. Thanks to Sears as well. I am a Happy customer.

The Sears technician was outstanding. He arrived timely to the minute of when he told me he would arrive, understood the issues with the dishwasher, proceeded to diagnose the issue which I unknowingly created and made the repair in very good time. I could not imagine a more competent technician. I am 100% pleased.

When technician arrived, he wanted to settle the payment before entering the home (which is odd) and sent me the link to pay. Upon payment online he started looking at the Airconditioning system (one unit was) not cooling and able to detect the issue and resolve the issue by replacing the Capacitor.

Technician was pleasant and answered all my questions. He found nothing wrong but of course the refrigerator did not make the noise I called about while he was here .

Kelvin was a great repairman. Communications was great and he finished the part install very quickly.

I made an appointment to have my dryer fixed. I received an email that Tadderick was the technician assigned. The tracking said he was on his way. The next thing I know I received a bill. He never came to my house, but filled a fake report saying that he performed the diagnostic and I denied repairs. The report even forged my signature.

I called and they are sending another technician. No star was not an option.

Marcos was very professional and quickly assessed the problem. He repaired my washing machine quickly and I am very happy with the services. Thank you Mr. Marcos and Sears Appliance Repair.