HVAC reviews in Houston, Texas

My AC was broken during the three digital heat wave. That’s miserable experience. Jason from Bi Polar came to did accurate diagnosis and reported to Choice Home Warranty. The replacement of the AC unit was approved by warranty company. Once they got the unit, technician Carols immediately installed for me. During the procedure, many office desk girls like Abbey etc. were very friendly and helpful. I will recommend this company to all my friends.

This company is great ! The guys were highly experienced & great customer service. Love the reasonable prices & works with you very fast!! we are extremely pleased with their work on my a/c units had us up & running the same day. Highly recommended will definitely come back if needing service .

My experience with Bi Polar A/C company is like the name. Specially with the office personal. They would not update my claim with the Warranty company so my claim could be approved and have the work done. Someone name Angie said she was to busy to open the warranty portal and submit the pictures and Tech report.Then someone name Jelisa then told me that they do not schedule repairs on Monday but she never put me on the schedule for Tuesday. When the Warranty company called to find out what had happen to my Tuesday appointment they told them that they would put on the schedule for Friday. Two weeks later they done Nothing. I had my Warranty company reassign the claim even if that would start the process all over then have to deal with the Bi-Polar company personal. I hope Veto the owner reads this post and maybe would actually return calls.

Bi Polar was scheduled to work on one of the units in my house through my home warranty (Choice Home Warranty). The tech (Adam) was very inexperienced and disorganized. Without checking the system for why my AC was not working he went ahead and changed the thermostat later realizing that it was not compatible with the air handler. I must mention that in replacing a much higher quality thermostat with a cheaper one (according to him) Adam smeared the wall with his filthy fingers!!! He actually stated that my furnace/air handler was “too hi-tech” for him. I saw him communicating with his boss (Vito) on what to do since he obviously did not have a clue. He said he couldn’t do anything and that they would have to get back to me first thing next day. Of course I didn’t hear from Bi Polar. They specialize in “Non-Communication”. I had to call them 3 times the following day. I requested to please have Vito call me to discuss and hopefully resolve the issue. Of course this didn’t happen. To make matters worse, Choice Home Warranty denied the claim based on their determination through Adam’s (the tech) assessment of the situation. According to him my system is a “smart” system and therefore not covered!!! This just happened during the days of the hottest temperatures in July 2022. Do not use Bi Polar AC!!! My advice is to go with a different home warranty besides Choice Home Warranty. They obviously do not vet their service providers. Very disappointed.

Very good service. Installation came out amazing and the maintenance service was excellent. The guys were very helpful.

Very poor customer service. They never followed up when they said they would. I always had to call. I was using a home warranty company, when I spoke with the service mgr., Vito, he informed me that they were unable to order the parts and 210 would need to order them. When asked if they had contacted 210 he said yes. I called to 210 and was told they have yet to inform them of the issue. While on the phone with 210 the rep saw that BiPolar was in the system making notes regarding the issue. This is has been going on since mid-December. I do not recommend them!!

One star because no stars is not an option! Our home warranty sent this company to our house in February to do a complete new install of ac/heat/thermostat. We had to wait almost a month for the order to be complete. On June 15 our thermostat quit working. I called the company and was told they would be there between 9 and 12 on Saturday the 18th. It's 5pm now and haven't seen a soul! The customer service in the office is atrocious! Now even though this work order is under warranty, we are going to have to go into our savings to fix it! Please, please don't use this company!

I used Bi Polar through my Homebuyer's Warranty Company 2-10 (whom I dislike immensely for typically choosing poor contractors). I called in to Bi Polar to schedule an appointment for a downed AC unit and spoke with a professional employee who got me set up and took some initial notes as to what was happening. The day of the appointment, I got a text message informing me of the technician's arrival ~25min in advance. He was arriving within the window they had communicated in which they'd show up. When David got to my house, he did a full inspection of everything and identified a few issues including a wire that had broken, which he patched up. He also helped me install a component that helps my Nest Thermostat get power from the wiring in my house, which was beyond his responsibility. 1 Hour later, he had fixed my AC gave me the run down of the issue, and provided some other advice regarding upkeep. David was super professional and prompt. Bonus points for wearing shoe covers on my carpet. A+ from me.

They were on time for the appointment. The service man was friendly and professional. He advised me that he needed to order a part and he would call me to set up another appointment when it came in. This was on December 26th 2022. It is now April 2023 and I have had no contact with them. I have called and left messages numerous times. I'm still waiting for them to fix my heater.

The service fee was paid upon arrival of the technician, as required by the insurance company. Otherwise, the technician wouldn't do the work. I still have the unanswered text messages I sent. And the dates and times I called their office. Zero messages or followup calls from the company.

We Scheduled Bi Polar A/c & Heating L.L.C to repair our AC unit for the hours of 2:00 p.m. - 6:00 p.m. and they were a NO CALL NO SHOW after confirming the scheduled appointment. At 5:15 P.M. I call the office to confirm that someone was still coming out to my home to repair my AC and was informed by a young lady at 5:17 P.M. we were still on the scheduled and they were running a little behind scheduled and I will receive a call when they were in route. I should've gotten worried the moment when I had to reach out to the company to be sure someone was still coming out instead of them reaching out to inform the customer they were running behind. At 6:25 P.M. I attempt to reach out to the company again and didn't get an answer. By 7:00 P.M. we still had not received a text or call. I decided to call the company one last time due to me trusting what the young lady advised me about them running behind. I guess I believed a business would not want to jeopardize giving their business a bad name and treat their customers this way. I was WRONG, after reading all of the bad reviews that I wish I would have seen before selecting Bi Polar it appears NO ONE CARES about anything including their business. At 4:36 P.M. the next day our cameras alerted us of movement at our front door. Guess who it was? A technician from the from Bi Polar. Are you kidding me? No one called us ALL DAY, not even to apologize about a no call no show. No one call or text to inform us that they were in route on the WRONG DAY. I pray that someone cares enough about this company and they would read these reviews and make some major changes.

Very rude people They didn't show up to to prepare the ac . When I called upset the lady made fun at my accent and hanged up on me . . I called again the manger told me that he will hang up on me too cuz I'm frustrated and told me to go take English classes . I told him I don't have teeth this is why I have a dent he laughed at w and handed up on me after saying he is not coming to fix it and that he is better than me and he has a and I don't have ac and that I have an accent

First of all, my tech Fernando was great. All my comments are in no way reflective of his work done on my HVAC unit. No complaints there.

However, the overall management behind the scenes was absolutely terrible! I was given a time slot of 12-4, which I did not complain about, but when you take off of work and don't have someone show up til after 9pm, it's hard to not complain. I had to send the workers home because they told me it would be 2-3 hours of work. They said they would come first thing in the morning. BUT, management then scheduled me for 12-4 and AGAIN, the works weren't able to show up til almost 7pm and like they said, it took 3 hours to do the work.

The way management schedules is beyond ridiculous. And not only that, I would have to continually call to get updates. I was never once reached out to and informed that there would be a delay in the workers arrival. Very unprofessional. I hope I never have to deal with this company again.

Bipolar AC is by far the best AC and Heating company I have ever used. With several rental properties around the Houston area I have used them a lot. They are honest, ethical, and professional which is hard to find today. Their prices are reasonable and they will not try and "sell" you something you don't need. Their communication is superb and I especially love their tracking system which shows you where the technician is and the time he will arrive. No more waiting for that 4 hour window a lot of companies give you. Try them! You won't be disappointed.

Don’t trust this company. Blatantly lied about work that was not done. Contacted two additional companies to come review the work that was “done”, both advised that nothing that this company listed was actually done. They were supposed to fix the A/c on the house we purchased. Instead they pumped it pull of frion to make it run better temporarily but did no other work. Work order says they cleaned this and that and changed batteries on the thermostat among other work they claimed was done. A week later when a new company checked the work nothing was done, nothing was cleaned, tech advised the bolts covering the grate haven’t been removed in years and the coil was still dirty and Undisturbed, the batteries weren’t even changed! The thermostat still says low battery! A week after it was changed? If they’ll lie about changing a battery they’ll lie about anything. How do you lie about changing a battery?? After paying out of pocket for two additional diagnostics we called them to come back out. After the owner gave us HELL he finally sends Micheal out to our home. The tech goes does a diligent a thorough inspection and says he will change a coil and has to schedule a follow up appointment. That was almost two weeks ago and I haven’t heard from the company since and no one will return my calls. Shady company. Don’t trust them if you are buying a house and need work done

Update. Since the owner deleted his reply, I’ll leave it below so you can see exactly who he is.

Response from the owner
Ok Thanks For The Feedback Have A Great 1!

First time they scheduled to come out with a window time of 3pm - 7pm they called at 3pm to say their technician was having vehicle trouble and would have to reschedule. I had to call them twice to get them to reschedule the appointment. This time I asked if they could be at the house earlier than 3pm and they so no problem. At 3pm I called and they said the technician was an hour away and would be leaving that job within 30 minutes to come to my house. I waited until 7pm but no call and no technician. Such a waste of time and unprofessional. I do not recommend this company.

These guys got my claim from my choice home warranty then said that they had completed the work when they have not. Now come to find out that I still have my old compressor in my AC when they were supposed to switch it out and replace the coils but did nothing and called me and said that everything was good to go

Really good service! They helped me diagnose the issue with my ac unit, and did it with care! Very professional, and would definitely recommend!

These guys are great - we both purchased a new air conditioner from them that has gone very well, and more recently they repaired another aging air conditioner for us. Christian showed up on time, serviced everything perfectly, and I felt they were very reasonable with their pricing. this is a great group to do business with and we will certainly make them our preferred vendor for everything related to heating and air conditioning!

Tech came out to check a/c unit for a home warranty claim promptly and Found that the compressor had went to ground. Home warranty did not cover. Requested an estimate but did not hear back. We had someone else replace the outside unit.

My home warranty assigned this company to me. It took 2 weeks to get my ac repaired/replaced. The biggest issue was that they weren’t responsive and never followed up. You have to call them to check every time. What I did was calling them 5 times a day and it still cost me 2 weeks. At least they eventually finish the job. But next time I’ll choose other contractors who are responsible and easy to communicate.

I would give a zero if I could! I went nearly 30 days without a/c because they would not send the diagnostic report to get approval from the warranty company. Call after call saying they would do it today and day after day not get done. After weeks to get that done then the same for them to submit an estimate. And finally after 3 weeks of calling multiple times a day An approval was given and an appointment given. The appointment came and went, show! So I call again and tell me the next day. Time comes and goes no call no show. I called they assured me he was coming just late. Called several more times he never showed. Called the next morning and they said he would m be there in the afternoon. I insisted they reschedule him to come to my house first since things had been handled so horribly! He finally showed up. The repairman was polite and did a good job. Run don’t walk! Call another provider!