HVAC reviews in Houston, Texas

Do NOT use these guys. I would give zero stars if I could. Not only did these guys put a hole in my garage ceiling and leave without telling me, I just found out that they also left all the old equipment sitting in my attic. The cherry on top is that the equipment they installed is apparently now leaking a year after installing it. For all I know it was always leaking and I didn’t know until it started struggling now in the heat. Screw these guys.

Absolutely the WORST!! These people are so incredibly unprofessional, don’t waste your time or money giving them a chance.

On 7/22/2022 we had a service call set up through our home warranty company to have our AC system looked at. Adam the technician showed up at our home and informed us that the AC line needed to be flushed. While flushing the AC line, he clogged up our water line. My bathroom sink now won’t drain at all. Adam called his boss, Vito, and afterwards informed us that his boss told him to collect the service fee and that they’d call us later to discuss this newly created plumbing issue. We tried calling the company to speak with Vito right then, but no one answered the calls. Adam stated he was going to go put his tools away in his vehicle and come back in, but he never came back. He straight up ghosted us not wanting to deal with the mess he created. We finally got through to the company line and the woman on the phone told us that Vito needed to talk with Adam first and that afterwards they’d call us, we continued to prod asking when that would be, and she said either tonight or tomorrow maybe. We are absolutely appalled at the lack of professionalism, so called expertise, and communication by all individuals we’ve been in contact with at this company. Do yourself a favor and move on down to the next company on your call list for AC services, bc this one will leave you hanging with more of issue then when you started. THE ABSOLUTE WORST!!

My warranty company scheduled for Bi-Polar A/C to replace my a/c condenser unit. First appt - they came out and said that they cannot fit the condenser through any doors to get to the backyard and that they would rent a crane (mind you, this is in July Houston heat). Second appt (week or so later) - they came out without a crane, just to say that the crane is too much liability and we need to cut down mine and my neighbor's fence to get the unit in my yard. I got permission from my neighbor and checked that this was how other neighbors in the complex handled this situation. Third appt (week or so later) - they come out and promise to put the fence back exactly as it was, after they are done installing the new a/c unit. At 4:30pm, I get a call from my tenant saying the a/c people are gone and the fence was not put back together, like they promised. I had to call a handy man and pay double for him to come after hours to put the fence boards back up. The day after the a/c installation, my tenant said the bathroom sink would not drain. Got a plumber out to fix it. Now, my tenant is saying another sink won't drain. The 2nd plumber said that the a/c condensation line was not cleaned out and it's clogged which is causing these issues. I've now had to pay for fence repair and 2 plumbers, all b/c this company did not do the job that they were paid to do, which is install an a/c unit correctly.

DO YOURSELF A FAVOR, DON'T BE CHEAP B/C IT WILL COST YOU MORE MONEY LATER. FIND A REPUTABLE A/C COMPANY TO DO THE WORK CORRECT THE FIRST TIME AND STAY AWAY FROM THIS COMPANY!

We had some issues with our AC unit so we filed a claim with our home warranty company. They sent out Bi Polar AC and Heating to do an initial assessment. They gave us a window of time for the appointment, but did not show up. I called the company to let them know a technician had not shown up 30 min after the appointment window and was told the technician was still working on another job and I was next in line. She stated the technician was still working at a home in a city approximately 2 hours away but would be at my house within an hour and a half. I stayed to the lady on the phone there’s no way they could be here in an hour and half when they are 2 hours away and still working, but she rudely stated again he would be there in an hour and a half. The technician showed up about 3 hours later. They then were supposed to charge me the home warranty deductible of $75 but “accidentally” charged my credit card an extra $300 which at this point I still haven’t received back as they told me it could be applied to the work once completed which they never did. They submitted the paperwork to the home warranty company based on their assessment and then scheduled to come out to do the approved repairs. Twice they scheduled an appointment with a four hour window time and never showed up with no call, no text and no email to cancel or reschedule. The first time I was told I never confirmed even though I got a text confirming the time. The second time I tried to call 30 minutes after the window, but nobody answered the phone at the office. I contacted them the next day stating that they had stood me up multiple times now and had been over three hours late the first time and at this point I did not want a window of time but rather an appointment first thing in the morning the next business day and how the lack of communication was both frustrating and unprofessional. The next business day, Monday morning, again a no-show. Then I receive a call from a completely different AC company asking to schedule an appointment with me. Confused, we contacted Bi Polar to ask why they hadn’t shown and why another company was calling. We were then told I had cussed them out so aggressively (never happened), they sent my claim back to the home warranty company and refused to complete my job. In total they stood me up three times, was over 3 hours late the initial visit, stole over $300, and made false claims about a conversation. Terrible business!

I am so pleased with Bi Polar, they came out right away once I told them we had no air conditioning in our home. They were very honest and and went the extra mile to get us air that night while the actual Job would get done. Would never trust anyone else after my experience.
Thank You Bi Polar
Patricia Torres

After being let down by the first contractor my home warranty company sent, I was so relieved to find this team. They’ve been nothing short of amazing every step of the way.

They communicate clearly, act quickly, and genuinely care about their customers. They took the time to explain all my options — even when the home warranty company was dismissive and told me I just needed a whole new system because of “compatibility issues.” Instead, they worked to use the manufacturer’s warranty and saved me a huge unnecessary expense.

They even stayed late to finish the job the day of installation (evaporating coil), and when I had an unexpected leak overnight, they were back at my house at 8 AM the very next morning to fix it. They’ve already scheduled my ceiling repair for the same week — talk about service and follow‑through!

It’s rare to find a company that’s this reliable, responsive, and professional. I couldn’t be happier with their work and would recommend them to anyone without hesitation.

Adam came out and did the initial inspection and gave my home warranty insurance company (Liberty Home Guard) the work scope and quote and there was no miscommunication between Liberty Home Guard and A/C BiPolar but once everything was settled Vido (the owner) called me personally to assure me they would come to my house at the next earliest available time slot and Christian came to do the A/C drain unit work and he did a wonderful fantastic job. I included pictures of his work.

Bi Polar has done an amazing job for me every time I have worked with them. Most recently, I had a very time-sensitive HVAC repair, and I couldn't be happier with how quickly they helped me out, and the overall quality of service and communication I received from them. I give my highest recommendation to anyone reading this review to Bi Polar!

Excellent company! Got my AC system working in no time, I would recommend AACANN for all my air conditioning work!

Not mad at the service I received today. I'm very upset that I needed service today and the timing of the issue.

I am overwhelmed the quick Response I am so happy with the Service thank you so much I am verry happy Eva Oliver

Great service. Great family business. Friendly. Professional. Always there for us. Thank you!

They are very professional yet personable. Quality service without breaking the bank. Always on time.

Had a tech come out to check a unit at a church. Did an excellent job finding the problem and repaired it. Would recommend them. Thank you

Extremely knowledgeable, swift appt, efficient and reasonable as well as very courteous. Thank You AACANN!

Second time using them. Called today and got serviced today. Great service 👏

The HVAC system tech did extensive testing to find the intermittent slow AC start-up time problem. Very professional and clear explanation of suspected cause along with likely repairs.

Mr Charles was very understanding and very professional i am so please with the work that was performed by Mr. Charles it is appreciated.

Great service and affordable prices my tech derrica came out and was very knowledgeable got the job done.

Always professional, timely and shows concern and appreciation for customer. Thank you. I have been a customer for many years., over 40 to be exact.

The service tech was very helpful any questions that I ask her she explained it to me with all this technology I really didn’t understand it all.Thanks so much .🥰