HVAC reviews in Houston, Texas

It's no wonder this company has poor reviews. I recently initiated a claim through my home warranty company on Wed., Aug 23rd and my appointment was set and scheduled for a tech to come out on Saturday. Like most homeowners whom are experiencing a/c issues in this extreme heat, everyone wants a sooner appointment. So I called as soon as they opened today, 26th (Saturday) to double-check timing plus to make sure they are not running behind, so I can plan accordingly within the 11a to 3pm window. The lady receptionist (same one I recently asked to consider me for a sooner appt) answers the phone to tell me they canceled my appointment because I had not confirm my appointment. Let's go back to the voicemail she said was left, with ppl speaking and carrying on a conversation in the background AND NO ONE actually leaving a voice message directly to or for a customer.
So incompetent and asinine. Signed, me

Great service from Bipolar AC! They were quick, professional, and honest. Fixed the issue fast and at a fair price. Highly recommend!

We were surprised when the 2-10 Home Warranty said the company to come fix our unit was coming from Houston to Leander. They were here the next afternoon. Since I had told them the problem and the model number they showed up with a fan and a capacitor. Turned out it was different from the one they brought, but Christopher went to a nearby warehouse and got the right part and put it in. Took three hours even with having to drive and get the part.
When it is 105° in Texas you need AC!
Christopher was polite, thoughtful, knew what he was doing, and did not waste any time. Well done!!

Assigned by Home Warranty company. The technician was professional but the follow up was horrible. The lack of responsiveness is unbelievable. Both myself and the home warranty company had to contact the company repeatedly to request diagnosis to be submitted. After the diagnosis was submitted, photos were required; the home warranty company was even unable to obtain the photos after repeated contact. Now the work order had to reassigned to another company. Such a waste of time which I do not have in this heat. Would not recommend.

Read the company's response and determine for yourself whether this is a professional company. Rather than taking accountability, the owner shifts the blame to home warranty company. This is the first time I had to contact the vendor directly when using home warranty, and even the home warranty company couldn't get additional information submitted.

Couldn’t be happier that I called Bi Polar. I trusted a different company but they left me high and dry, taking my money for parts they never came back to install. Bi Polar got me scheduled quickly, the tech was efficient and the issue was fixed in less than 24 hours. I won’t go anywhere else in the future.

Horrible horrible company. Do not use! They came out because our ac was pumping out air but it wasn’t as cool as it could be. Tech barely spent any time on diagnostics and when he was done we had no ac at all and they said we need a new ac. We went from having inefficient cooling to zero cooling all in a matter of minutes. We had to go out and spend several hundred on portable ac and window units. They left us in unbearable heat and we know how bad that is in Texas. Thankfully the warranty company sent out another company that was professional and took their time to do a thorough analysis, showed pictures in attic and ac and took the time to clearly explain everything. Our experience with the other company was like night and day. We will never use bipolar again and wouldn’t recommend to anyone.

This company is awful! They tried to say all kinds of work needed to be done after taking a week to get out to look at it. I only used them because my insurance company sent them out, luckily I got a second opinion but because of the lies they told my insurance they are refusing to cover the claim now. You can't get anyone on the phone or leave a message. They cancelled my first appointment because I didn't call to confirm when I wasn't able to get through to them at all. Very unprofessional and the people are rude.

UPDATE: and as you can see by the owners response RUDE and Unprofessional!

They were sent by my warranty company and the tech diagnosed the issue completely wrong! He diagnosed it to be a compressor issue the labor alone for which was upwards of $1400 . Got two tech guys to look at it and they confirmed that the compressor was on perfect condition , only the condensor coils needed cleaning . Got it done yesterday for $200 and AC is working great ! Now as I am trying to call them they don't respond . And one strange thing about this company is that these guys don't call or email you to explain the issue . I had to reach out to the warranty company to get that update.
My suggestion is try to get a second opinion before you go with what they tell you.

Super friendly staff, knowledgeable, punctual and willing to work with you to meet your needs.

Adam has been our technician for the past 3-4 services and he never disappoints.

Service was quick, however they sent an inexperienced technician who caused other problems while fixing our existing problem.

It took them 5 days to admit the problem was caused by the original repair. During the 2nd repair they ended up damaging our system and we did not have AC for almost 24 hours. Our system was restored; however, they were unwilling to accept responsibility and come to a concession about the damage since the life of our system has been shortened. I spoke to the owner to try and resolve our issue.

It took 7 days to restore our system from first call out.

I attempted to resolve this issue prior to posting this review and hope others do not have the same experience.

I also attempted to utilize my credit card company to help resolve this issue since the value of the damage done was greater than the cost of the repair. I offered to pay for the cost of materials to the owner and was declined.

I am personally qualified to determine that damage was done and to assess the quality of their work.

Very disappointed with the service provided by this company. I used my home warranty and this company was sent to diagnose the problem. The technician advised he would need to submit to the warranty for approval. The technician neglected to collect the service fee, even after my daughter asked to pay while he was there. The response was to wait to pay the fee. One week later, an unprofessional representative called to collect the fee. Unfortunately, I was driving and couldn't provide the cc at the time. Advised I would call back. I forgot to call back and a few days later the same unprofessional representative called again for payment. As I was retrieving my cc to pay, I inquired as to the status from the warranty company, as it had been over a week since the technician was there. I was advised, nothing had been submitted, because I hadn't paid yet. Understandably, I was livid, as A) My daughter asked about payment when the technician was there. (we were expecting to pay a service fee). and B) it was a week later before a payment request was made and C) then to be rudely advised, nothing had been submitted because payment had not been made. She was unprofessional and inferred it was my fault, when in fact, the technician obviously didn't know his own company's procedures. We, the customer suffered unnecessarily due to his error and obviously, their reconciliations aren't completed in a timely manor, to have waited an entire week before realizing a payment wasn't collected, which means this was sitting on someones desk a whole week, while the customer was dealing with a hot home, thinking it was being handled.
Very poor business on behalf of Bi Polar. I do not recommend this company, especially, If you expect the work to be completed in a timely manor. Look for someone else!
Ps… They have an “F” rating with the BBB

We had a problem with our A/C and our home warranty company recommended Bipolar. They sent their techs out to replace our A/C unit and after completing the work they left a mess. Our garage wall, garage floor, driveway and grass was left with stains on them. I contacted Bipolar and they responsed same day. The next day they sent two men out to inspect the mess that was left by the techs.
This morning two men came to say they were there to correct the problem the techs left. OMG, they did an amazing job!
We were very pleased with Bipolar quick response and the outcome.

I will continue to do business with Bipolar knowing that they corrected the problem within 3 days didn't give us any hassle about coming out and really cared.

Thank you,
The Stewards

After hurricane Beryl, the power came back one back on for us along with the AC. The AC worked all night to catch up with the temps. The next morning, the AC was no longer blowing at all. We called our home warranty company who contacted Bi Polar. They missed the first appointment stating that they called and left a message that no one answered so they canceled that initial appointment. We only recieved a voicemail, the phone never rang. Anyway, they came out two days later and stated that the fan in the attic was bad and needed to be replaced. After two more days they finally sent in the report to the warranty company who denied the claim. The issue I have with Bi Polar is that they lied to my warranty company. They told the warranty company: "The blower motor that has seized or is not moving enough airflow to properly satisfy the system needs. The motor assembly is impacted with debris and build up resulting in extra stress on the system and causing it to operate off balance. The motor has failed as a result..". This is why the warranty company denied the claim. The "debris" in the fan. I had a trusted AC repair company come out and diagnose and fix the problem. There was no "debris" in the fan at all. The only problem was a run capacitor. But I guess Bi Polar could not make a thousand dollars off of a run capacitor. Do not use this company. They are liars. They even tried to gaslight me by telling me that my warranty company was lying to me about what they told them. Horrible company. Would give zero stars if I could.

Ladies at the office for Bi Polar A/C were not honest with my husband and I about the delivery of our A/C unit. They kept putting us off and did not deliver the unit on the date and time promised. They said we didn't confirm with them. That was not true. When we kept calling to check on the time of delivery, they ignored our calls. Unfortunately, the guys delivered our unit THE NEXT DAY!!! We've waited on parts and then this unit for 2 weeks!! It's been over 100 degrees this summer in Texas. So you're telling us the next day first thing in the morning. Well, that was a lie. Even our home warranty people got the run around from them. The warranty company had to escalate the situation in order for them to complete our claim. Once that happened, then 20 minutes later the company shows up at our house. Immediately after the install, the front office was quick to get their money from us and said they would email an invoice, but they have yet to send one as the promised. The guys who installed the unit were nice but that front office staff is a mess! Instead, they sent an email for us to rate them on their service! Overall, NEVER do business with Bi Polar A/C. If your warranty says you have to use them, NOPE! Tell them no and you have that right to choose another place. If not, then switch warranty companies altogether to avoid Bi-polar A/C.

Technician was on time and completed the work in a timely fashion. He provided me with answers to my questions and gave me a solution for a small problem we have. I will be calling them back to schedule my next service and to get the extra work done as recommended.

Fast forward a few months later: I called them to complete the extra work and they got me on the schedule within 72hrs. Finished the work quickly and the new vent is working great and my daughter’s room is much cooler. Great pricing and quick and clean service.

always always get a second opinion after this company inspect/perform any service on your hvac. absolutely nightmare, the whole end game they try is to replace the units. go as far as buy oil spray and spray the coil to justify it is bad

I had the misfortune of dealing with this company back in 2023. Now that I’ve moved from that home, I feel like it’s finally time to say my piece.

This is the worst company I’ve ever worked with.

They were assigned to me by my home warranty company. For better or worse. But this is not a complaint about that. This is a complaint about their workmanship and poor customer service.

They were initially assigned to me on July 4, 2023. I assumed they would call me and tell me they needed to reschedule, bc national holiday. They did not. I called them the day before to confirm and they said “oh we are closed.” Well… you didn’t think of telling me that before? It had been on the books for a week already. It got pushed out another week.

At that mid July appt, they did not show up. I sat at home without AC for nothing. Not even a call. I proceeded to call their regular number and emergency number. To this day, I have never gotten a call back.

The next day, they show up at 9pm (!), after I lightly complain. The tech looks at the unit for less than 5 minutes and says it needs to be replaced. But he can fill it with some new Freon so I can have -some- AC while that gets ordered. He didn’t have Freon with him so he gave me his personal cell and said he’d text me when he was on his way with Freon. I texted him. He never responded or showed up.

I got a second opinion who agreed. So I moved forward with BiPolar, since the home warranty company was covering a significant amount of the cost. From there, it took 1 month for them to get the AC unit out of storage and installed. I called every day for 3 weeks and each time I got the same canned response of “they’re pulling it from dispatch today!” but they never actually pulled it. Finally once they got to it, they came to install and proceeded to not tell me they were coming. I only knew because my neighbor texted me. Their front desk consistently lied and covered for the incompetence, and it became so obvious that they don’t actually know or care about what’s going on.

At the install, they proceeded to set off my fire alarms 3 (three!) times, failed to install service valves (as I’d find out a year later), failed to use the correct type of pipes, failed to install the drip pan altogether, failed to install the AC drain line correctly, so it was dripping within my walls for a year, and failed to install the electrical systems so the heater would trip the breaker on a daily basis and quite literally be a fire hazard. And they scratched/dented my tile hardwood floors, walls, and ceilings during install.

I hope they get some training because lord knows they need it.

I would give zero stars if I could. This is hands down the worst air conditioner company I’ve ever dealt with. The unit they installed stopped working within a week, and getting someone to come out and fix it was a nightmare. Their customer service is rude and completely unhelpful — they either don’t answer the phone or give you the runaround.

Terrible driving! Cut everyone off and ran a red light to make a U-turn in front of oncoming traffic on 290! Reckless wouldn’t trust to fix my ac

Home warranty sent this company they came out Wednesday on time checked ac units said had to check Warrenty to put Freon in left then later that evening got a email they would be here Friday between 9-12. Changed all my appointments waited all day nothing I called and woman answered said it hadn’t been confirmed. Check the email and NOTHING ON IT said I had to call and confirm just the date and time. Well she gave me another date Sat 9-12 waited all day left messages never called back or came back. No wonder it’s called Bi Polar you never can count on them even with a appointment

Bipolar AC and Heating has been our trusted HVAC partner for all of our construction projects. Their team consistently delivers high-quality work, meets deadlines, and communicates clearly throughout every phase. Their reliability and professionalism make them an essential part of our build process. It’s a pleasure working with such a knowledgeable and dedicated team we highly recommend them to anyone seeking dependable HVAC services.