HVAC reviews in Houston, Texas

Tom is prompt, efficient, there are no hidden fees, he goes the extra mile & gives a fair price. Our a/c went out on the weekend and it was repaired the next day. My husband and I will be using this company in the future for our home repair needs.

Tom is kind and trustworthy and very thorough. He has repaired both my dishwasher and fridge, and couldn’t be happier with the service. Also referred him to my neighbor and he was equally happy.

Excellent service! By far the best company I've gone through. We purchased new heating system in the fall and he recently serviced and made some repairs to the AC system, things which should have been taken care of by the company we bought the AC from. Tom is professional and courteous, tells you exactly what needs done and explains everything. I would highly recommend him.

Tom was helpful, and effectively communicated all issues with pictures and descriptions of what was needed. He was responsive through text and phone calls, the issue was resolved promptly. Would recommend.

I recently had an exceptional experience with Tom an AC technician with Smart Comfort Services. Their service was prompt, efficient, and highly professional. The technician demonstrated expertise, quickly identified the issue, and resolved it with precision. I appreciate their dedication to ensuring my AC unit worked perfectly. Overall, a top-notch service that exceeded my expectations.

Highly recommend! Tom was very knowledgable and transparent. What sets him apart is professionalism. There’s no upsells or gimmicks - just honest, reliable service that you can count on. If you’re looking for a trustworthy, skilled HVAC technician, Tom is your guy!

I would highly recommend Smart Comfort Services. Customer service is outstanding and they really go out of their way to ensure a happy customer. If I could give more than 5 stars I would!

Highly recommended. I was assigned Tom through Liberty Home Warranty when the water heater broke. Tom reached out to schedule the visit and filed the claim with the warranty company immediately. He was so attentive and ensured to follow up to speed things along, it was especially appreciated it since it was winter and we needed hot water. He is very professional and provided superb service.

Tom is a very conscientious and hardworking individual who takes pride in his work and helping others. We continue to ask for him by name whenever we need repairs. Thanks to Tom, our dishwasher is now working again.

Tom is a superstar. He communicates very frequently and is very accessible and his years of experience are evident in his recommendations. I highly recommend using Tom as he is honest and will try to save you money unlike some other companies. Seriously he is awesome!

This review is based on my own experiences with Tom Lee of Smart Comfort Services where he earned his way onto my list of contractors / service providers that have a proven track record of integrity, are always a pleasure to work with, and most importantly have never let me down or anyone that I’ve referred him to. Tom Lee, Smart Comfort Services has earned his way on to my short list of contractors that I endorse.

I have known Tom Lee for years. I met him in 2021 at a Galleria Area Commercial Property managed by one of Houston’s top property management companies. I was evaluating a flat roof when I heard a boom lift and looked down and saw Tom and an associate of his staging a telescopic lift to remove and replace an AC Condenser. I came down off the roof to introduce myself and inquire as to what they were doing.

After briefly talking with him I called the property manager to verify that he was an approved vendor. When she answered my call I explained, “Hey, this is a courtesy call to verify that Tom Lee of Smart Comfort Services is an approved Vendor in your approved Vendor Program?” She replied, “Yes he is in our approved vendor program, as well as has been my AC Technician for my home for some time, and he is incredible!” I replied, “Great that’s good to know, I lost my residential AC Tech to Covid and have been looking for a replacement Residential AC Technician for my home in Katy, Texas, thanks!”

Prior to leaving the property I exchanged contact information with Tom Lee and chatted for a little while. It was evident that he is passionate about what he does, and I showed him a famous quote from Saint Francis of Assisi, “A man who uses his hands is a laborer. One who uses his hands and mind is a craftsman. But he who uses his hands, mind, and his heart is an artist.” I first found this on Google Plus a long time ago and to this day I have kept a copy of it in my Google Photos library.

When I come across someone working with their hands, mind, and heart performing at an elevated level I show them the quote and say, “Thanks for being an artist.” With Tom Lee I sent the image along with my Digital Card via text. That was the start of what has continued to blossom and last night when my AC stopped working, I texted him (Image attached of Thermostat) and texted me back, “I will call you shortly, and he did. He also said, “I will be at your house at 9:00 AM tomorrow morning, and he was. When he had my AC up and running, I said, “Thank you so much Tom, your level of service is exemplary.

When it comes to referrals for my private client groups, friends, and family, any referral I provide them is the same as co-signing for them as my reputation is on the line.

Often when speaking with private clients I hold up my phone and say, “I have accumulated thousands of contacts throughout the construction industry over the last 15 years and have had to deal with a lot of adversity along the way caused by people who let me down, owning their mistakes and making things right. These adversities also provided tremendous educational opportunities and I have learned who I can count on. I am proud to attest that I can count on Tom Lee, he has never let me down and worked on Mother’s Day which is why I wrote this review.
Thank you so much Tom Lee for never letting me down. Today was a testament to your commitment to exemplary service.🎖️

Our ac was not working! Tom came out promptly, diagnosed the problem, got the parts really fast, and was working after dark to make sure we were cool and comfy for the night!

That is service at its best!

Tom with Smart Comfort Services was great. He helped me work through my home warranty company who were a bit difficult to work with but Tom helped in the process. Tom communicated very frequently with updates which was helpful in the replacement of my furnace on my rental property. Highly recommend Tom for you AC/furnace needs in Houston. I’ll have him on speed dial for my future needs!

These guys are great. They came out to repair a capacitor, and had it done very quickly. They suggested the coils be cleaned on the outdoor unit. I was reluctant, but I agreed to it. I am very happy I received this service. They also went ahead and made sure everything was good with my indoor unit. Not only is my AC working, it is working better than it was before. The air blowing out is significantly colder than before and it is operating more efficiently.

Gracias por la ayuda el personal es amable gracias

Great place.

On Sunday late afternoon after Christmas holiday, our drain line for the toilets were clogged and not draining. The water was flooding back in the master bathroom. We had water going everywhere in that bathroom, I used every towel in the house to clean the floor. We called ARS and they sent out a technician. Kyle Mitchell was awesome. He checked everything and gave us options on where to start with the fix. He explained everything very well and was knowledgeable. We were very happy with his service. We will definitely us ARS again.

Amazing service and Kyle was amazing to work with, definitely a great asset to the company. Very knowledgeable and taught us a lot in the short amount of time that it took him to fix our issue! Will keep using the company and request him again!

Our water heater died and started leaking during the coldest weather/frost/hail. I asked Home Depot to have someone contact me ASAP about a replacement, since we had no hot water. Within 15 minutes I got a text from HD letting me know someone would contact me. 30 minutes after that I got a call from ARS letting me know someone would be out that day to see exactly what was needed.
A few hours later a rep came to the house, figured out what was needed, and said ARS would call with an appointment.
The crew was at our house less than 24 hours later with a replacement water heater.
Turned out we also needed a little pipe replacement and an electrical disconnect, since the existing one was not up to code.
The crew replaced the water heater and let us know an electrician would be out ASAP to install the disconnect. He was there within 2 hours.
All crew members were professional and very pleasant. Thanks HD and ARS!

We contacted ARS / Rescue Rooter, were very pleased with the promptness. Jada, our dispatcher that scheduled the service call was very polite and helpful. Jada, made sure that we would be seen in a timely manner. Our Tech Felipe showed up before time, he was very professional and informative. Felipe observed what was happening with our A/C Unit explained thoroughly, what was going on. Felipe, was able to accommodate the services that were needed to get our Unit back working properly. We definitely recommend ARS / Rescue Rooter Repairs for any future services.
Appreciate your services a job well done!

The tech from ARS/Rescue Rooter, Kyle Mitchell, was amazing. So professional, helpful, and thorough. We contacted ARS needing immediate assistance with a clogged toilet. A 2 hr window for arrival was estimated and they were very prompt. Kyle diagnosed the problem and completed the work within 2 hours of our call and on a Friday evening. Our pricing was extremely fair. We were also able to use our coupon for repairs. This company was very thoughtful in their consideration for senior customers. I highly recommend them based our experience today. Professional, quick, considerate, reasonable. Thank you Kyle Mitchell and ARS Rescue Rooter!