HVAC reviews in Houston, Texas

Kyle Mitchell was outstanding from start to finish. He was incredibly attentive, took the time to listen to my concerns, and kept me updated every step of the way so I always knew what was going on. He explained everything clearly and made sure I understood the issue and the solution, which I really appreciated. Kyle is not only very knowledgeable and professional, but also personable and easy to talk to — he made what could have been a stressful plumbing situation feel much more manageable. It’s clear he genuinely cares about doing quality work and taking care of his customers. I highly recommend Kyle Mitchell to anyone looking for a trustworthy and dependable plumber!

ARS has provided truly exceptional service from start to finish. Johnathan Barajas and Chris Breazell quickly diagnosed the problem, clearly explained my options, and completed the repair efficiently. They were professional, respectful of my home, and left everything clean when they were done. Pricing was fair and transparent, with no surprise add-ons. I’m very impressed with their knowledge and customer service and highly recommend ARS for any plumbing needs.

This is my first time using ARS Rescue Rooter and they provided a very reasonable price to help snake the two slow shower drains I have in the home. The technician arrived early and was efficient in doing what was needed to create a good flow again. I would recommend their services for their good price compared to other competitors.

Honestly, it pains me to even write this review.

I recently had ARS come out for my annual AC maintenance. During the visit, the technician recommended replacing the contactor and installing a surge protector. I agreed and paid for both. I was told my unit was in good condition.

Less than 24 hours later, something started tripping and my AC unit began shutting off.

I called ARS and was given a service window from 6:00 PM – 9:00 PM. No call, no show. I called back and they extended the window to 10:00 PM – midnight. Again, no call and no technician showed up. I had to keep calling them myself just to get an update.

Eventually they apologized and scheduled someone for the next day.

When the technician came out, I was at work (I work 24-hour shifts in EMS). My wife spoke with the tech and was told that a supervisor now has to come out on Monday.

All I want is for my home to be cool again. My AC was running fine before the recommended service, and within 24 hours it started shutting off. I’m hoping this can be resolved quickly because the timing makes it very concerning that the issue started less than 24 hours after the recommended service.

Right now I’m very disappointed in ARS.

I’ll update this review later depending on how they handle the situation and if they make it right.

UPDATED:
The supervisor came out and took a look at the unit and they were able to resolve the issue. I appreciate ARS coming back out and making it right. The unit is running again and the house is cooling properly.

While the initial experience with the missed service windows and the problem right after maintenance was frustrating, I do want to acknowledge that they followed through and addressed the issue.

Gabriel, in one word, awesome. The first thing that struck me is his level of respect, natural and organic. From the point that he arrived to the point he left, Gabriel provided honest, professional service. Start to finish. He took his time and went beyond what I expected. His work shows pride and accountability, rare today.

When his supervisor Austin came out, they both stayed clear, honest, and respectful. That’s the kind of professionalism people need when they don’t even know what to ask. The service I received from ARS, with Gabriel and Austin, I’ve never received from a vendor like that before—especially when one of their competitors came out a couple months ago to supposedly do the same thing.

I’m fully satisfied with the integrity they brought to the job. I definitely recommend ARS and hope that they look towards Gabriel and Austin as one’s who set the bar for what type of quality customer service is needed out in the field. In short, make sure you guys train and develop more like those two!

We experienced recurring drain stoppage and backup of the kitchen and laundry main line. They were very thorough in their diagnostics and maintenance options for repair and maintenence. They were clear in explanations and friendly, patient, and knowledgeable. We feel comfortable in our decisions of work order and confident in their ability to complete the work order.

On March 21, 2025, ARS Rescue Rooter performed a sewer line replacement at my rental property, costing approximately $7,500–$8,400. During the process, technicians Jake and Edgar explained that I would need to arrange a temporary bypass through the utility provider (CenterPoint) at a cost of about $500. They assured me this expense would be reimbursed by ARS once the work was completed and the bill submitted. The request has to be made by the person on utility account (the tenant). I informed them what I was told and they proceeded accordingly.

After the work was finished, we provided the bill as instructed, but reimbursement was ignored and we were given a run around. The tenant reached out to ARS multiple times and then I had to step in. The district manager I was forwarded stated this was the first time he had heard of such an agreement and said he will get back to us. Despite multiple follow-up attempts, no reimbursement has been provided and it has been 4-5 months. As a result, I had to personally cover this $500 cost for my tenant.

Based on my experience, I strongly recommend that anyone considering ARS Rescue Rooter’s services insist on having all commitments documented in writing beforehand. What I was told and what was later honored were not consistent, which caused unnecessary financial burden and frustration.

ARS Rescue Rooter is a great company, also they have been around for years. My comfort advisor Mr Dotson was great, he gave many options on paying for our brand new ac unit and the process was a snap. Installed the same day. I’m happy and my wife is happy so big thumbs up for ARS. I will highly recommend this company to anyone. Thanks ARS.

In July 2024, I paid $20k for an entirely new AC system with the guarantee that this would permanently resolve the issues I’ve had with my AC. Here it is November 2025, and I’m having the same AC issues and I’ve been without AC for a week as I wait for a replacement coil to arrive. The salesmen seem very knowledgeable and the Home Depot partnership gives you added confidence in the company but the reality is the technicians don’t show up during the scheduled time period, they don’t call (as their schedulers say they will) when they’re on the way to your house, the product quality doesn’t match the high price point, and the repair take way too long.
I would NOT recommend this company.

I was very happy with the plumbing technician from ARS named Jonathan Barajas. He was very knowledgeable and polite. He explained everything and fixed my toilet in a timely manner. He was courteous and made no mess as he was fixing the issue. I’m a clean freak so that mattered. Way to go ARS for hiring great technicians who fix the job right! Thank you again Jonathan Barajas!
Repeat Customer,
Abby S.

Matthew was the technician who came out, and he did an excellent job. He drained my hot water tank, checked the anode rod (which turned out to be in good shape), and walked me through a few options related to water hardness and overall water quality for my home.
What I really appreciated was that he was friendly, knowledgeable, and easy to talk to on a personal level. He explained things clearly without being pushy or salesy at all which has not been my experience with some other companies. It felt like an honest conversation focused on understanding my system and giving me good information, not trying to upsell me.
Highly recommend ARS Rescue Rooter, and especially Matthew, for professional, straightforward service.

Great Team that did an excellent job!

Chris and Gabriel identified the issue promptly, and got it done. They walked me through exactly how much it would be with complete transparency, and didn’t try any sneaky tactics. They showed me on the scope what the problem was and educated me on the process and what could’ve caused the problem. They even inspected the water heater which had nothing to do with the problem as an extended courtesy. They were on time and got our home operational!

Highly recommended!

Had Hector come out today as I had another clog not long after I had an initial blockage. They made good on the warranty and took their time finding where the main blockage was occurring and why. Vance, a manager with the company showed up with the camera so we could see where in the line the issue was occurring. Very happy with ARS as I have used them for over 20 years now. Great employees and hard workers. I highly recommend ARS

I cannot recommend ARS (Plumbing) enough, specifically Matthew G., who provided the best service visit I’ve ever had from any provider. Matthew came out for a plumbing water heater flush maintenance visit and was incredibly courteous, kind, and professional from start to finish.
​His attention to detail was unmatched. He didn’t just do the work; he took the time to give me detailed explanations of everything he was checking and answered every single one of my questions with total ease in addition to explaining all products and services. It’s rare to find someone who combines high-level technical skill with such a polite and patient attitude. If you use ARS, definitely ask for Matthew G! I would give him 6 out of 5 stars if I could!

BAIT AND SWITCH!!!! When I made the appointment I told the agent that we needed a camera scope to check for any issues under the house. The agent then told me that I can do the "$79 to clear a clog and do a camera scope" since it includes a camera scope. When they plumber got out here, I told him we just needed the camera scope and he then said it would be $595!!!!! The plumber was arrogant and said "Do you expect us to do it for free?" I said "No, this is why we are paying you." He replied "It's a $20,000 camera, we can't do it for free." I even said I would be fine at $200 and he responded Do you expect us to do this for free? NEVER use ARS!!!!!

Had plumbing issues and turned out I needed to replace water heater. I selected tankless and the whole job felt like 'all under one roof' or all in one...estimate, demo, install, financing, electric work, roof work well done. A bit delay for the roof job I blame on the holiday rush.

Excellent service from start to finish. I had an alarming gas leak in my home on 8/23/25. I immediately called The Fire Rescue Department they arrived in 6 mins together with Center Point.

Upon inspection they diagnosed it was gas leak. Center Point Energy instantly shut off the gas line.

I was informed by the Team of Professionals to get a plumber to handle the leakage

I reached out to ARS/Rescue Rooter of Houston North, they were swift in their response the Manager/Tech Nick Johnson arrived began his testing process full scale and discussed his findings with me he was crystal clear with his recommendations to resolve the issues. I was given two options to consider I chose to close out my old gas lines and have them replaced with an entirely new gas line, new pipes.

The following day a highly efficient Plumbing Team was on site to install the system. Both Plumbers Carlos and Mr. Segondo performed their tasks professionally, with safety utilizing their years of expertise and knowledge.

Thanks to Mr. Luis who was also part of the Team.

In addition follow up was done by the Head of Operations Mr. Mat Bouersox who diligently coordinated with his staff to ensure that maximum compliance was achieved and that I had absolute confidence with their work.

ARS/Rescue performed many major jobs, replaced from my Air Conditioning/Furnace, Water Heater and other electrical appliances. Jobs well done!

In view of the above I highly recommend ARS/Rescue for any or all your electrical and plumbing needs.

They recruit competent professionals in fields of expertise.

Many thanks to The Houston Fire Team, Center Point Energy and the City of Houston for their invaluable and prompt support.

Thanks to all!

J. Amin

The visit was very convenient that he came by. We managed to get everything done in a timely fashion, and I feel that we will achieve great things very quickly with the decision that we made and how quickly Stev Jinkins was able to get things moving.

Having worked with ARS for a while and always finding their staff professional and reasonable to work with, it was a pretty easy decision when choosing a provider to perform an HVAC replacement at my home. After a maintenance visit and discussions about replacement options (existing systems were 12-20 years old), I had the installation scheduled for the next day.

Chris Burks helped me understand the system differences, trade-offs, and put together a deal that worked for me. Great service!

Update: Cesar and the installation team were great and the work was very well done and clean. They even followed up with some wiring replacements due to the age of the existing wiring, thanks again ARS!

Having to rely on the expertise of others can be uncertain & wrecklessly costly. Our experience with Chris Burks & ARS has demonstrated professional knowledge, consistency, understanding of our particular situation and brought excellent options & solutions. No subs. No tricks. Just honest. Thoughtful service with checks & balances and quality assurance. Yes. I would recommend ARS.

I had an outstanding experience with ARS, and especially with my salesman Chad. From the very beginning, Chad demonstrated a high level of professionalism and attention to detail that truly set him apart.

He started with a thorough analysis of my current 15-year-old system, clearly explaining its condition and identifying issues from the previous installation that I wasn’t even aware of. Chad then walked me through how ARS technicians would install the new high-tech system, outlining improved techniques, better practices, and what I could expect every step of the way.

His knowledge, transparency, and willingness to take the time to educate me made the entire process stress-free and confidence-inspiring. I was absolutely amazed by the level of service and care provided.

If you’re considering HVAC work, I highly recommend ARS—and ask for Chad. You won’t be disappointed.