HVAC reviews in Houston, Texas

I had a great experience with Donny, the owner of the HVAC company. He was professional, knowledgeable, and took the time to explain everything clearly. You can tell he genuinely cares about his customers and the quality of his work.

The service was prompt, efficient, and reasonably priced. Donny made sure everything was working perfectly before leaving and even gave helpful maintenance tips. It’s not easy to find someone this honest and reliable these days.

Highly recommend Donny for any residential HVAC

Highly recommend! Donny and his techs have always serviced my house and they are always honest on the pricing and what needs to or shouldn't be done. I can always trust them for their work and how quick they are able to schedule me.

This company was sent to my home by American home shield, not only did the guy have a cocky attitude he then said we basically needed a whole new unit inside and there was nothing wrong with the outside unit, I have 3 kids youngest 16 month old with special needs and they said they couldn't get to us for another week to fix the issue. So we had a 2nd local person come out and come to find out the unit on the inside had nothing wrong with it, the only issue we had was a leak in the house and to add more freon to the outside unit.... ACS wanted to charge us $1,595.00
Local company $500.00
Please get a second opinion with these people

My home warranty company, American Home Shield, assigned ACS Absolute Comfort Heating and Cooling to work on my A/C unit.
I requested the repair on 07/09/2022. Today is 7/26/2022, and my A/C repair is still incomplete. I and my family have been suffering without A/C for more than 2 weeks.

Initial inspection technician was good and found source of AC problem. Compressor needed replacement due to wiring corroding. No complications.

American Home Shield only pays $10/lb for freon, but ACS charged $50, so I would have to pay $40/lb out of pocket. (If you check wholesale R-410A, it's only $8/lb... But that's another story). My system says it need 12lb. ACS said I needed 15lb due to long pipes...

When they sent another tech to replace compressor and recharge system with freon, he went to charge the system without weighing how much freon he was putting in and was going to charge me the full 15lb. He was using an old almost empty canister. The moment I asked him to weight the canister, he instantly said he is done dealing with me and packed up to quit the job and leave. I barely even talked to him by this point. After calling the ACS office and demanding that it's normal to weigh the freon canisters before and after the recharge, he came back and finished the install as if nothing happened. Of course he had a scale to measure canister and of course grabbed a new full canister from his trick. The final weight used was only 13lb.

TL;DR: He was trying to undercharge my AC system with the bare minimum freon but charge me the full $600. Scammer. Threw a tantrum and tried the quit the job when I asked him to actually measure the amount of freon he was using.

Stefan from Absolute Comfort checked out why my AC drain pan was overflowing and leaking and explained the various scenarios of repair. Turns out I need a plumber to snake out the main line at the overflow. He was very professional and friendly and answered many questions I had . I’ve used with this company for many years and have been impressed with the quality of work on both installation of units and on maintenance.

Contracted through American Home Shield (AHS) and have been unable to speak with anyone regarding the diagnosis. I've called the office several days and I have only reached a recording. No one ever returned my calls and no repairs have been attempted.

Update: They respond better by text messages on their main number. Night and day difference. They should state this option on their outgoing message. They never returned my calls but texting them resulted in immediate responses and now I know what is going on. I'll update my review again once the work has been completed.

Fantastic staff and polite technicians.

I have been having A/C cooling issues for 3 years every 6 months or so. My house was built 2007. Every company that American Home Sheild has sent out will refill a few pounds of freon and they are on their way. I have to pay American Home Shield $100 each time. I also have to pay most of the freon placed as AHS only pays $10 a lbs.

This summer (May 2016) the a/c was not cooling again. AHS sent out ACS Absolute Comfort. They refilled with some freon. It only helped for 4 weeks. In June 2016, I called in another work order. ACS was sent out again. They told me I had a leak in the coil and needed a new coil for the air handler in the attic. However, this part is now obsolete. They were going to have to return in 18 days with a "rebuilt" coil from the manufacture in another state. In the mean time, my new born of 3 weeks and the rest of family would have to endure the June heat in Houston. So Patricia from ACS offered us a great deal a new air handler system by the next day.

Juan and his partner came out today, changed out my old air handler (which apparently was poorly installed from the beginning according to the technician) and replaced it with a new one. They explained what they were doing, they were very polite, clean and did the work quickly.

Patricia has also been very polite on the phone and helpful. She calls me back with all my many questions. She even registered the new air handler with the manufacturing company since this will insure that I have the manufactures warranty for 10 years.

ACS really came through for my new growing family and me. I recommend this A/C business.

(Through American Home Shield) Their Tech failed to charge my unit with Freon after replacing a part and then caused thousands of dollars of damage to my home after the unit froze up. I've been battling ACS for over 2 years now attempting to recover my losses but they just constantly give you the run around and excuses; even with the BBB as a third party.

When we first had the issue they wouldn't even take my calls/email anymore and just ignored me. Then magically after they changed management and fired some people they want to try and clear their record on the BBB and won't pay for the damages; and tell me that since their 90 day 'Warranty' (on the part mind you) is up that the damage aren't covered; granted you can't even detect water damage for weeks, or even months, in this situation. (I believe 98 days had past) So they're so 'out to screw their customers' they won't even let 8 days slide to cover the costs of damages to my home. So they care about their own money more than they care about you as a customer and your home.

DO NOT LET THEM IN YOUR HOUSE!

This company provides poor customer service and has an awful policy regarding customer's availability. After telling the customer to be at home from 9-1 on a workday, this technician will only come to your home if you answer the phone. I had someone at my home from 9-1 and since I did not answer the phone, the appointment was automatically cancelled. Given I was at work and in a meeting with my supervisor, I could not answer my phone. Given I was never told that someone would call me, I was unaware of this policy. Remember, I had someone at the home from 9-1 as instructed - no one came to the door and knocked at all. As a matter of fact, the technician did not come to the house at all. The customer service representative told me the manager would called but he never did. I inquired at least three times about the manager calling...nothing. The customer service representative lacks professionalism as well and desperately needs retraining. I have a question about this policy... is there any empirical evidence to implement a policy which asks for customers to be at home and then, does not send the technician to the home? I am completely dumbfounded about this horrible experience. I would advise to use another company that actually delivers on customer service excellence. This company lacks in all areas of customer service excellence.
F= Active listening
F= Problem solving
F = Always Go the Extra Mile in Anticipating Customers’ Needs
F= Never Take Customers for Granted

We were set for an appointment today from 3-5 pm. Tech arrived at 2 and left at 2:58. It took 16 calls and over an hour to get the technician to come back per the scheduled time. When he arrived he took the cover off, looked at the unit for 3 minutes, said the motor was bad and left. We had another tech scheduled for yesterday but our warranty company stated we had to go with them. Suffice to say, I will be contacting them to find another company. Just sad, and poor business ethics on ACS's behalf.

Our AC compressor went out 2 weeks ago. ...we called our "Home Warranty " American Home Shield . It takes 3 days to receive a call at 4pm saying the only time available is the next day 8-10. Everyone in my house has to work. ...can see us the day after tomorrow but can't give a time. Technician shows up. ....confirm the compressor is out.....mind you it blew ALL FREON OUT.....and tells me I have no leaks?? Says coils are bad, but will only replace the compressor. Takes another hot week to finally show up. ...charging $675 for freon....never checks for leaks in coils once work is done..." that's not our job, we here just to install part"......AND when invoice for service repair and receipt of payment requested, can't provide. ....will be emailed Monday! Service guys not speaking clear English and barely communicate! We shall see if it is fixed!!!!! Not happy with service, only used them because of AHS and like most people. ...don't have the $6000 to put out at once for total replacement!

Came out today via AHS having had problems with A/C TEX. Carlos run through all the prior history of the other contractor, quickly diagnosed and fixed the problem. No charge as I'd already paid my co-pay to the other contractor and was within the 90 day limit. Carlos explained everything to me in detail, had me walk the house with him so he could show me what the other contractor had done and overall provided excellent customer service. Would recommend.

They are either not qualified or straight up trying to rip off customers. Either way I'll never be working with them again. They were sent by my home "warranty" program to deal with a unit that wasn't keeping the house cool. The tech took a bottle of snoop in the attic and said the coil was leaking. The repair (before warranty) was quoted at $2,210 for a new coil. This included 14 lbs of R22 when I was only 2 lbs low (nearly $1k over charge), a new copper line set (which shouldn't be needed for a coil replacement $185), and a "reverse service siv" (which neither my regular AC company or google can identify for $195).

I should have followed my gut and just called my normal contractor up front. Instead, I wasted $75 for the "diagnostic" performed by ACS. A second opinion from a NATE technician with the proper electronic R22 detector showed no leaks in the coil and only 2 lbs low (not the 5-6 lbs I was told by ACS).

The float switch installation quoted as part of this repair was also priced at nearly double what I paid my normal contractor to perform the service while they were here.

When I asked for a detailed quote so I could understand the pricing they stopped responding and never provided it. I had to get it verbally from the home "warranty" company. Don't do business with these folks. They are beyond sketchy and will rip you off either through their own ignorance or through intentional crooked practices. If you have to do business with them due to you "warranty" then do yourself a favor and get a second opinion.

My AC went out over the weekend and my home warranty company assigned ACS to me. They responded on the weekend and set up an appointment for Monday morning. Danny came out on time and quickly fixed the issue at no cost to me.

Carlos from ACS was awesome. We have a zoned system which, due to overload, was locked up. We could not get the air or the furnace to work. He reset the system and now they both work perfectly. He said it may have been the power surge we recently had when our power went on and off a few times, it could have damaged the control panel but suggested that we should just wait and see if this was a one off. He explained that we have options if it continues to happen, one cheap, one expensive. He did not try to sell us something we don't currently need. He was very professional and pleasant, we had a great conversation with him! I would have no hesitation in calling ACS in the future!

Recommended by my neighbour
Excellent job and very professional
I will recommend this company to others

I had American Home shield send a company to check my A/C last week and they told me we needed a stage two compressor replaced, which they don’t make any more, so the cost was going to be about 15k per the tech. Got a second opinion with ACS Absolute comfort and the repair tech with this company named V took care of my TRANE a/c unit within 20mins blowing cold with nothing to do with the compressor. ACS is my a/c company. I’m done with lies.

Have used ACS for commercial and residential properties. Mike Phan knows his trade very thoroughly! He is very detailed and offers his professional guidance as we navigate deficiencies in our HVAC systems. His proposals are detailed and it helps us as we make informed business decisions. We will continue to use ACS for all of our HVAC needs!

My AC stop cooling two days ago so I put in a service request via online through my home warranty (AHS), they of course selected Air Dynasty but I read all the scams about them on Yelp and that the BBB has them as NR, so I canceled and called AHS to request someone else. The selected this company and at first I couldn’t find any Yelp reviews & was reluctant but I accepted just to find the reviews were just a tad bit better than Air Dynasty but at least not full of scamming accusations and they are NOT accredited with the BBB and are graded a F! However, from me calling to confirm the request with them to them showing up on time and fixing my AC without trying to sale me anything or charging me anything I was pleased! I told Mike and his companion my expectations as soon as I opened the door for them and what I’ve learned about the company online, plus I already had an AC guy take a look the day before and had spoken to AHS. He kindly nodded and in 10 minutes the house was cooling . Mike explained and shows me the issue at hand… thank you Mike!

This company is horrible and incompetent. .. I have had issues from day one with this joke of an AC company. There have been 4 different incompetent service men come to my house that have all told me something different. The 1st guy comes and adds freon and a day later the compressor goes out. They are unfortunately who my home warranty people sent so I was forced to use them to replace compressor and they robbed me for freon up charge for over $500. Less than 30 days later my AC stops cooling. Yet another incompetent service man said fan blade was broken and replaced with the WRONG blade. I spent the holidays with a house full of people burning up. I have yet to get my problem fixed and will now file complaints and write negative reviews anywhere available to make sure others do not have these same issues. I see a similar issue thru American Home Shield happened to another person and it's obvious the few positive reviews have been written by them. I am waiting to see if they fix their mess right away or I am going to BBB and Attorney General.