Plumbing reviews in Houston, Texas

The installers showed up ontime, completed the job in a timely manner, cleaned up and were done quicker than anticipated.

Great job and I'm enjoying my tankless water heater

Annual water heater inspection and flush. Sam did a great job of checking out our tankless water heater and flushing it. Very nice and efficient !

Called in for a quote and was taken care of professionally. Ms. Veronica was considerate of my time and the issue I was having in my home and provided me all the details she knew I needed. She followed thru the next day reaching out to make sure my family and I were ok.

Can’t wait for my install. Thank you so much for all you do!

Brandon was very professional and helpful. He had read the notes for a concern i asked about prior to the appointment and solved the problem. Thanks so much Hot Water Guys! Yall have great customer service!

Brandon and Sam (?) the past two days of work have been great! Very professional, hard working, and communicative. Diagnosed the issue, listened to our concerns, and then laid out a game plan for resolving!

One of our water heaters was leaking. Dan came out right away and had the part in his pocket. Our other heater had a code. Dan tried to save us money by fixing the corroded wiring. In the end he had to order a new wiring harness. Dan treated the heaters like they were his, being very meticulous and keeping everything clean. The staff at the office was very friendly and efficient. I can’t thank everyone enough for taking such great care of us.

Update: 4/27/2023. Initially, I was impressed by the business. I ordered the part from the manufacturer as Brandon requested. The part was overnight shipped and I have had it for four days. Rheem is also sending extra parts - just in case. Even though I have the needed part in hand, the business will not schedule the repair until the unneeded parts are here, too. So, I am waiting an extra four days (so far) without hot water for duplicate parts and parts that might not be needed. Day 12 with no hot water is not fun.

Initial review: Wayne from the Hot Water Guys is very knowledgeable and knows his stuff when it comes to pricing and tankless water heater specifications. The quote had line items so everything is upfront. Still the most fairly priced. Original Review: When my usual plumber didn’t have time for a service call, I reached out to the water heater manufacturer’s website and chose the top 3 per Google reviews. Hot Water Guys were the most fairly priced. Brandon showed up on time and was very knowledgeable, and respectful. The manufacturer’s replacement part was not the fix, which is a bummer. But the manufacturer is sending the next part in line for troubleshooting. Brandon was quickly on the phone getting the part ordered. He gave me options for repair or replacement without pushing in either direction. I find the prices fair, unlike the other companies' quotes which were basically a kidney and my firstborn. I might finally be able to afford a tankless. But if it’s not, I am confident I have found a reputable plumbing company to fix my current water heater and pipe leak issues. I recommend Hot Water Guys!

Brandon was very professional and thorough. He made sure everything was working properly after having our water heater cleaned and flushed. He spent extra time explaining how our Tankless Water Heater works. Excellent job!

Hot Water Guys did a great job at replacing my 2 14-year old tank water heaters with a Rinnai tankless water heater. Pleasant estimator and installation team, they worked quickly and kept everything clean during the installation process.

Sam S. Is incredibly professional and honest. I really appreciate the work he did for us. It was quick, to the point and friendly. Highly recommend Him and The Hot Water Guys!

Annual tankless water heater flush and maintenance. Easy to schedule, notification text sent when tech is en route, tech arrived as scheduled. Great service! Job performed efficiently and without damaging the lawn during the flush. 2nd year in a row to use the Hot Water Guys for annual maintenance in addition to purchasing the original equipment from them. Very pleased all around.

I called Hot Water Guys and spoke with Veronica, and I can’t say enough about how helpful and professional she was. She clearly explained my potential issue and provided great options. While it’s not time to replace my hot water heater just yet, I can guarantee they will have my business in the future—purely because of their honesty and transparency.

If you’re looking for a company you can trust, start here. You’ll get someone who genuinely cares and isn’t just trying to sell you something. Highly recommend!

The Technician that came explained what happened to my water heater and had it fixed up in running with in an hour! He was very nice . I was so happy I gave him a hug! Highly recommend Hot Water Guys. So glad I called them first 🥇

Brandon showed up at the scheduled time and went right to work. He was extremely knowledgeable about the unit and had all the parts. The unit unfortunately was not fixable, but I was very pleased with Brandon and his professionalism.

Sam was awesome for service on our tankless hot water system. Friendly, super knowledgeable and did a great job of explaining everything we needed. Highly recommended!!

I trust this company much. They installed the tankless water heater (Tom and colleagues ) 10 yrs ago. I have recommended them to many. Very professional and courteous service. They have experienced techs and looks like they train them often to keep their skills to date. As always they provide prompt service, respond fast or texts and emails, arrive in time and complete the work efficiently and effectively. Well Done HWG! Don’t ever compromise your excellent service.

Brandon was knowledgeable and efficient. He had my tankless issue corrected in less than 1 hour. He explained his process well.
You installed a tankless system at my previous home. Should I have any other tankless issues, I'll definitely call y'all.

Hot Water Guys employee was professional and well knowledgeable. I would recommend the company again and will be using them to service my house. The employee explained well the process.

The visit was informative. Brandon was thorough in his work. He asked pertinent questions and he even went out to my new gas meter install to check for any issues. He mentioned that I needed some maintenance on the upkeep.

Without a doubt, the best service call I made in all of 2025 was to the Hot Water Guys. My first interaction was with Veronica who was so helpful and responsive and quickly got us scheduled for an overall inspection of our tankless water heater. We will be forever grateful to Sam S. who ultimately had to address a very long list of things that needed repair or replacement. We watched in amazement as he expertly tackled a unit that had been sorely neglected. He was patient, determined, and extremely skilled. We also very much appreciated his ability (and willingness) to work directly with the manufacturer on our behalf to get warranty coverage on several pieces of equipment. Sam also shared really important information with us to help us better understand and take care of the unit now that we are the new homeowners. Finally, our review would not be complete without acknowledging the incredibly informative invoices from Sam. Each one identified exactly what the service call entailed, what his diagnosis was (exceptionally detailed yet also easy to understand), the materials/parts used, their quantity, and unit price. What a valuable and comprehensive record to have as a homeowner! Thank you so much for repairing/rebuilding our system and for being such a pleasure to work with.

Lindell came by to fix our constantly running toilet and was able to fix it within 10-15 minutes. He was on time, polite and super helpful. We would definitely recommend him to anyone needing plumbing services.