HVAC reviews in Humble, Texas

100% the best

Stay away from this place. They have no idea what they’re doing or how to fix an AC unit. They’ve been to my house 4 times already and my AC unit STILL doesn’t work right.

I TOTALLY AGREE 100%, THESE GUYS DO NOT KNOW ANYTHING ABOUT A/C, HAVE BEEN TO MY HOUSE 5 TIMES. SO FINALLY I CALLED MY HOME WARRANTY, A LOOSE WIRE, AND THESE GUYS COULD NOT FIX A LOOSE WIRE. I WAS TOLD THE FURANCE NEEDED TO BE REPLACE. I KNEW SOMETHING WAS WRONG THEN BECAUSE FURANCE HAS NOTHING TO DO WITH A/C. THE FURANCE IS FOR HEAT. DO NOT CALL THEM FOR YOUR A/C NEEDS.

If your house was built in Texas City Lago Mar area and it was a DR Horton home you most likely are getting condensation around your AC ducking Main reason is because the seals were done very poorly using cheap material. These are the people responsible for it !

Very quick apt in 30 minutes wow and straight to the point and explained and showed me pictures of what needed repairing

Juan Martinez with EZ Comfort is a rock star!!! He does excellent work, is a great communicator, knowledgeable about his occupation and super friendly. I highly recommend him.

Juan was very pleasant and knowledgeable about my equipment and the problem I was having. He had my unit running in no time.
I signed up for the annual maintenance program (twice a year) and he was nice enough to waive the cost of the service call and repair.
He also provided an estimate for electrical and gas connections on my house to be used with a portable generator in the event of a power outage.
I’m glad to have these guys on my “home”team.

Oscar and George were both really professional. It was fantastic that when they came to the door they shook my hand and introduced themselves. They were respectful of our home and keeping things tidy. They took care of the problem quickly for a very fair price. I highly recommend these guys.

Juan was amazing! He educated us on our ac system and ways to use it properly. Honestly 10/10. He got the job done and was able to provide the service I needed quickly

I usually don’t write reviews; but this company really upset me! We had used EZ Comfort before without any issues, so I figured I would use them again. My husband called on Thursday, May 8th, and scheduled an appointment with Aisha. He informed her that the appointment was for our business—the same place they had done work before—and that they would need a 15-24 ft ladder to access the AC unit. The appointment was scheduled for Friday, May 9th.

On Friday, I received a text stating that the technician was heading to my house. I called to confirm that they were going to the business and not my house, and Aisha answered. I verified the address and confirmed that she was aware a ladder was needed. However, she then stated that she was not made aware of this and that a $150 charge would be added for the safety of her technician, which I firmly believe is untrue! My husband was with me at the time, got on the phone, and reiterated that he had informed her. Aisha insisted that it was a $150 charge for the safety of her technician.

I pointed out that we had work done at the same location in February of this year and were never advised of or charged an extra $150 for having a ladder brought to the location. She stated they should have charged me. To me, this seems ridiculous; you need tools to perform your job, so why charge extra? It felt like she muted me because there was silence for a good minute. Then she repeated her statement about the safety of her technician. I asked to speak to Melissa, as I had dealt with her during the previous job, but Aisha said, "No, I'm the GM, and the fee stays."

I canceled my service due to this business taking advantage of local businesses and imposing hidden fees. I hope the owner, Gian Carlo, sees this review and recognizes what is being done to customers.

I had a technician come out to look at my ac to add new return vents. To get to my ac unit, the technician crawled out his knees to get to the unit and smashed down new installation that had been installed 3 months ago.

I decided to go ahead and purchase a whole home dehumidier instead of the return vents through a company that had recommended it when I purchase the home last year (9 months before insulation was installed), so no technician from the other company accessed my attic, as he did not need to.

After reconsidering due to more research and delays, I decided to install the return vents instead, so I contact EZ Comfort Air to ensure that future damages to the insulation would be repaired, but was emailed by the owner and told that no repairs would be made to the existing damage (as is evidenced in the pictures). I was told that they have evidence to prove that other companies were in my attic after them, which is completely false, and it’s concerning that statement would be made.

This was my experience, and I hope no one goes through this. I was about to have a pricey project done by EZ Comfort, but I can’t do that at the expense of replacing damaged insulation after.

We were pleasantly surprised to see our Technician, Juan, arrive 1 hour earlier than scheduled. However, it was a fluke but timing in this business means everything. We prefer a prompt Technician over a late or no show any day. $75 is a bit high for a 1 hour service call but the detailed and thorough report sent via email made up for it. Juan was well mannered and placed plastic booties over his wet boots every time he entered the house. Our AC furnance unit is over 13 years old and had several issues such as worn out gas exchange value that would seize up, frozen condenser pipes both inside and outside unit, and dusty blower unit that was never maintained. Juan suggested that a new 4 Ton 14 seer unit would be more cost effective for $8,900. He suggested to add more items such as UV light to kill viruses and bacteria, insulate the attic with R 30, and add two more ducts to adjacent rooms. Juan included a 1st time customer discount for a grand total of $10,000 and could begin work the following day. Needless to say we declined the offer and will consider to hire EZ for future work since Juan was courteous and professional.

Terrible service. Cancelled my appointment without notice and didn’t even ask to reschedule, just canceled with no follow up. Will no do any business with them in the future.

I appreciate the repair that was done on my house. I would recommend Mr Carlos and his team for all your HVAC needs

After dealing with multiple HVAC contractors, I finally found one that could diagnose my humidity problem without trying to sell me unnecessary equipment. Juan Martinez was very knowledgeable and experienced. He was able to troubleshoot the problem in less than an hour. I definitely recommend this company if you want honest solutions for any HVAC issues. 👍👍

We called EZ Comfort for issues with my AC not cooling. My attic is a very tight space and was very impressed how Phillip didn’t have any issue with inspecting the system. Other technicians wouldn’t even go up there. He was very knowledgeable and felt confident in what he recommended be done. The installer was quick and efficient and now my AC is working better than before and we bought the house brand new 9 yrs ago. After the repairs were complete Felipe inspected the work to ensure everything was working. Overall we are very pleased with their top tier service!

After my AC died, I contacted EZ Comfort. Juan Martinez came within 30 minutes. Juan was knowledgeable and helpful. Explained all the issues that were going on and the cost breakdown. I was given a clear understanding of what was covered under my warranty with my Trane AC unit.

Squirrels had gotten into my attic and damaged wires that blew a transformer in the unit. Juan was able to fix everything and sent me pictures of the damage and the repairs so I could see why was going on without needed to go into my attic.

Grateful that Juan fixed my AC with professionalism and integrity.

Rapid response to my call and very friendly and knowledgeable. Techs wore foot coverings and were very respectful. My only complaint is they charged $330 to replace a part under warranty. I found the same part on Amazon for $14.95 which could have been replaced without any specialized tools.

Estevan was amazing! Customer service is definitely 5 stars. He explained everything so well and even answered all of ours questions in detail. He came to fix our heater because it would not stay on and thankfully he was able to get it up and running like normal so we can prepare for this freeze! Highly recommend them!

After being without A/C for 3 weeks due to my home warranty company and the inept contractor they used, I was at my wit's end and decided to find my own A/C service. I called EZ Comfort Air and they were at my house within an hour and a half. Within 5 minutes they had correctly diagnosed the problem and set up a plan to replace my A/C and heating unit. The gentlemen who came out and worked to install our new unit were great and very professional. There was a mishap with one of the techs accidently halfway falling through the ceiling of my kitchen, however, they assured me they would fix it at no extra cost to me, and had a great sheetrock repairman out the next morning. Despite that, I am thrilled with the knowledge and professionalism of this company and their ability to do everything is an extremely satisfactory time frame. I look forward to the relationship I'll have with this company for the next 10 years (due to my 10 year service warranty on my new unit). I rarely give 5 star reviews, but I am very happy with my decision to call EZ Comfort Air. Thanks guys!

Felipe has always been very polite and friendly when he’s been over to my house. He always answers my questions and never makes me feel like I’m inconveniencing him.