HVAC reviews in Irving, Texas

The Guy that came out was very Courteous! Friendly and did a Diagnostic test and explained things to me! Thank you so much for sending someone who is Patient and knows his job very well. I have wished that I could pay.less this time ??

My compressor went out. A tech came out charged me almost $100 and did not fix the problem. I didn't need him to tell me my compressor was bad, I knew that! I needed it fixed. He told me after all was said and nothing was done that he didn't do compressors! If he didn't do compressors, why did he even come to my house? BEWARE!!! Ask first if he can fix your problem before he comes to your house!

Service Rep Joe was timely, polite and very knowledgeable on repairing my gas wall oven.

Joe took the time to investigate my AC issue and found a relatively inexpensive repair solution instead of full replacement. I appreciate his honesty and would highly recommend American Air Customs.

Thank you. There have been many homes over the years. Joe has lots of experience and takes care of me like family.

Consistently professional and helpful with my A/C maintenance program. I recommend their services.

I highly recommend American Air Customs. They were very quick to get out to the house and fixed our dishwasher the same day. Joe was very knowledgeable and professional. The customer service was top notch!

Would highly recommend! Joe was very knowledgeable and explained exactly what was wrong with our system, as well as the advantages and disadvantages of all repair alternatives while answering all our questions clearly. While the crew was here, there was great attention to all the little details.

My contact with them began with a phone call from Jay. I mentioned that I was in dire need of help with my air conditioning system. She was very thorough and compassionate during our conversation! There was a lot to be concerned about and she scheduled an appointment for the same day.

Joe, our technician, was more than your average tech! That became obvious to me within minutes of his arrival. Our situation was complicated and he was very thorough in his examination. He had a lot of experience and it showed!

Joe answered all of my questions and explained everything to my satisfaction. There was more than just the system that had to be addressed and he knew the solution for everything! His contract was very detailed and the price was fair. I was totally impressed.

There is good reason for their high Google 4.8/5 rating overall which is difficult to attain. I rate them as a 5/5!

American Air Custom is always professional, reliable and cost efficient. We have a service contract with them so we never miss the timely maintenance of our system. We are always pleased with their service and can highly recommend their company for all your A/C and furnace needs.

Joe was knowledgeable and took time to show and explain the issues as well as steps to correct the problem. Left the laundry room spotless. Will definitely be my first call for any other appliance or HVAC issues.

Joe was very knowledgeable and very professional. I highly recommend him if you need any appliance fixed.

Joe did a great a great job on my Samsung washer which no one else wanted to deal with.
Thanks so much Joe!

Please read this review to the end. It's a tale of two very different owners (who are Irving, family-owned businesses).

I have mixed feelings about this company because the actual people that do their jobs are really helpful and nice. My family are lifetime Irving residents; I always try to use local (family-owned) businesses.
Yesterday (7-18-25), my 86 year old mother (on social security) had 2 different issues that happened... one was that the thermostat was not working and the other issue was that the ice-maker was not working. I called the 2 Irving, family-owned, companies we have used in the past -- American Air Customs for the thermostat and Buy More Appliances for the ice-maker.

The service rep, Joe, for American Air Customs came out and within 2 seconds realized that we had inserted the batteries incorrectly when changing them in the thermostat (late the night before). Let me say that Joe is very nice and has been to my mom's house many times. This is not about Joe, or the people that answer the phones. My mom called me after Joe left and was extremely upset because she was charged $90 for him being there 2 seconds and switching the batteries around.

Almost at the same time, Martin Rodriguez, the OWNER of Buy More Appliances, showed up to look at the ice-maker. He looked over everything and realized the temperature had been changed and made a few other adjustments. When my mom asked what she owed him, he said nothing. He said he likes to take care of his customers and it was an easy fix. We have used him previously and he has helped my mom save money before. He has actually called Samsung for her and got them to cover a part!! THAT is customer service (especially for the elderly)!!!

Back to Ron, owner of American Air Customs... I called him to find out why my mom was charged $90 for a 2 second battery fix. He informed me that it was the service charge for coming out. I get that there is usually a service charge... we have paid it many times to them. We have been a loyal customer for 4 years and have even had them install an HVAC system in her house ($$$$). I pay them yearly to come out and check my mom's system in the winter and summer! When I tried to talk to him about helping her out this once with the service call fee, he became extremely gruff and irritated and informed me that he would even charge his own mother-in-law a service call fee and that he would NOT be reducing or removing the fee! He said they had to pay for gas and insurance.... ummm, I get that... but we are both in Irving! Is he paying $90 for gas to drive across Iring??? Anyway, he was extremely rude! When I informed him that we would be cutting out service with them in the future and finding another company, told me GOOD LUCK!

They have plenty of good reviews... but I doubt they have had to deal with the owner of the company much! I don't think their reviews would be so good! Again, Joe and the ladies hat work there are all very nice and helpful. But, really, he couldn't waive a $90 fee (or even reduce it) for a loyal, Irving, customer, that is elderly and on social security???

Martin Rodriguez, owner of Buy More Appliances, didn't even hesitate to waive his fee for my mom! When I called him to thank him, he said he just wants to take care of his loyal customers!!! THAT IS GOOD, AND SMART, BUSINESS!!!!

We had issues with our freshly out of warranty dish washer, American Air & Joe were fantastic every step of the way. We ended up replacing the unit but can't speak highly enough of Joe and the team - they were flexible, incredibly transparent in their price and process. If you need HVAC or appliance repairs in North Texas they're your first call!

Joe to the rescue! Thanks for coming out on a holiday and pinpointing the issue quickly. I suspected the capacitor, and that’s what it was. No extra recommended service items or other BS. Also… the attic unit door wasn’t mounted properly- we had no idea- thanks Joe for taking care of that!

Fair pricing, especially on a national holiday. We also appreciate the military and first responders discount. You’ve absolutely earned our business!

Absolutely love the service I get from American Air Customs, Inc.! The HVAC maintenance twice a year is the best value for me as I do not have to worry about my unit not working when I need it. And the technician, Joe, is so polite and courteous and very respectful as well. Highly recommend this service!

So pleased with American Air Customs. They are truly a top notch vendor. My technician Joe is wonderful. Very polite and on time each and every visit. Even came out on a Friday night in the summer when my AC wasn’t working. Why can’t all companies be like them !!!!

My experience was a house call. This is a family-owned business and the technician is a member of the family. He was very knowledgeable about quite a number of things. He fixed my dishwasher in record time. I thought it was going to be a big problem but he took care of it. He was very practical and the cost of the visit and the repair was quite modest in my opinion.

I have a new best friend who knows what they are doing. My Bosch dishwasher quit working, now it is in operation. ( so much less expensive than the “Bosch” company)Joe was on time, personable and took care of us today! Definitely call for other appliances, too!

Great technician very knowledgeable very nice