HVAC reviews in Katy, Texas

Definitely recommend BICC! great company and amazing customer service ! Which can be hard to find these days!

I’m so grateful Chris was able to come on short notice and fix my AC repairs so that I could sleep well tonight. He helped explain everything and demonstrated what was going wrong.

I've been using this company for the past 3 years, and I have experienced nothing but the best! Very reasonable in cost & super knowledgeable! I refer BICC Approved any chance I get!

I had an air scrubber installed. Beat decision. I have terrible allergies and now I sleep better and feel great while I’m inside. Highly recommend for allergy sufferers!

Chris came out right away and figured out our issues. He quickly repaired everything and explained what he did and why. He also gave recommendations and answered all questions. He was polite and efficient.

Exceptional service! Kept us updated on arrival time, provided estimates and explanations of everything that was being done. Workers were clean, respectful of our home, made sure to take care very bit of old ductwork with them, and best of all, left us with a system that operates quietly and efficiently. My power bills have been reduced significantly! Give them a call if you need heating or AC work done!

Chris Completely Removed Every Component of Original AC & Heating System (1970's System). I requested he Replace the Complete AC System including Ducts, Vents and Copper & Electrical Connections. He Delivered with Absolute Professionalism.

Chris himself Completed this Job with the help of a Helper. My Home has Never been So Comfortable and my Electric Bill has never been Lower.

Chris is The REAL DEAL....He Knows AC & Heating Systems and is Quite Capable of Installing, Repairing and Maintaining. He is Not your Everyday AC Technician....He is a True Diamond.

The Texas heat did my unit in and BICC was there to help me out. I’ve had the owner out several times and he’s always courteous and willing to explain. As part of BICCs member services I was a priority call, which allowed my unit to be back up and running in about 4 hours.

I'm so impressed with my entire experience with BICC Approved!! Their team was polite, responsive, and very honest with their services and pricing. They went above and beyond what I normally see from repair service companies.

Though our AC breaking down isn't fun, we know that working with their team will be a pleasant experience and they'll take care of us.

Called and they came out within two hours. Prices are reasonable, especially with how quickly they were able to solve the issue. Chris was great as was the woman who took my call. Hoping to not need another repair, but if we do they will be the first ones I call.

I called BICC on Thursday, mid day. I had my new unit installed Saturday. They started around 8am and were done with the Attic, Outside and a new Thermostat by 12:40pm. Unit has been running for 5 days and I couldn't be happier. Top notch service every step of the way.....

Knowledgeable family owned business. Fixed up my old AC unit outside and did maintenance work on the attic system.

Edited since a new system was put in.

Chris and I put together a new plan for replacing my outside unit, my attic handler, new ductwork, and several new intakes. We found a machine that fit my budget. His guys came over, used blankets to minimize the dirt and dust, and easily replaced the upstairs and outside unit. They cut in new vents, replaced all the old grates, and ran totally new ductwork. Chris came back the second day to adjust the airflow and educate me on how to properly use the system as I was used to the old turn it on, turn it off system. The newer system is incredibly quiet and I had to concentrate to hear if it was actually running or not. The thermostat took a little getting used to as the instruction manual was lacking but that's not on BICC's end, that's on Honeywell. No problems now that I know how to use it.

The only issue I had was that one of the guys did put his foot through my ceiling, they forgot a grate, and a duct run. However, the hole was patched that day, and painted the next. Chris added in a vent grate, adjusted the air handler, and checked everything to make sure all was good, which it was. I would absolutely use BICC again and would highly recommend them as the owner is very professional and his contractors do good work.

BICC Approved is the most professional HVAC company in the Katy area without a doubt. Our AC went down and they were quick to respond. They even went out of the way to fit us in their schedule. Clean, Professional, High-Class Service!

The motor went out in one of our units. My wife and newborn were both home with a fever and the house was about 83 degrees. Chris came over after hours, called multiple stores until he found one willing to open to get the part we needed. He got us up and running so that we can sleep in comfort in our own home and not have to go to a hotel. Best in the business!

Our AC went out around 5pm I called around to several diff places and nobody would come out until the next day between 1-5. I have 4 kids and there was no way we were going to survive this texas heat when othe inside of our house reached 82° by 7. I called B.I.C.C and sent an email in hopes for a response. Shortly after Chris called and said he could come around 8pm. Chris arrived in a timely manner quickly found the problem and had our A/C back up in running in less than an hour. If we ever need HVAC services again he is the first person I’ll call. Highly recommend to any and everyone!

Chris was great. He spent time explaining what was wrong and our options. He even corrected a problem from the previous owners. We will use him from now on and recommend him to everyone we know.

He calls when he says and is on time. No 4-6 hour windows of time slots. His crew was clean and very nice. They even vacuumed before they left and took all the trash!

Highly recommend!!

Thanks

We used them for a coil repair/replacement and bought the year long service. We ended up moving three months later and had to have them back out to service our system. I needed to cancel the year long service, however I did not ask for a refund of money I paid up front. I asked for the money I paid to cover the maintenance issue. They refused, and I was out of pocket another few hundred dollars.

Update/Response: I have not had anyone reach out to me. And the owner was aware, as the field tech called you (the owner) while he was at my home. I didn't need the service transferred to a new home, and if you call saving $69 service fee a savings after I paid over $900 to your company. All I received was one coil repair (the initial reason for the visit) and a second visit only due to us selling our home. This is when I was told I couldn't use the $742 I previously paid towards the new service of $178. This is 100% a service related issue. I love supporting local small businesses, but I hope the business owner runs a fair business.

There aren't enough stars on Google to express how happy I am with the work Chris at BICC Approved did on the A/C system at our home. If 20 stars were possible, I'd still need 21. He quickly assessed the problem and let me know up front that it would most likely end up being a plumbing problem (the drip pan was full and had a clogged drain from the attic unit), but he would try to resolve it. And I'm pleased to report that he did, and very efficiently/quickly, as well! If other problems crop up again this summer (they always do - old system with coolant retention issues), I am definitely going to request BICC as our service provider through our home warranty company. Awesome work, thanks, again, Chris.

This is my second time using BICC and they were great to deal with both times. I had to replace my entire AC system and Chris explained my options very clearly and answered all my questions. Chris and his team are very professional, showed up on-time, and deliver exactly what was discussed. I highly recommend Chris and his team at BICC.

Chris and his crew never disappoint. As I am outside of his normal servicing area I try to be respectful of his time. I tried to get my maintenance of units done however one of the units needed to be replaced. The company gave me an outrageous quote that I felt like was not right. So I quickly called Chris and was like “hey, I need a quote for this”. He quickly jumped on it and his question was “why didnt you call me”. I felt as though I had cheated on BICC as I thought it was a simple fix. I explained but he gave me a quote which was way more reasonable and they came out within the next few days. The next day after the installation of the new unit I actually complained about it being cold in my home. I can’t say enough how grateful my family and I are for having BICC come outside their servicing area to save us from the Tx heat. I would recommend his service to any and everyone. He is fast responding, he will explain the process, provide different options, arrive on time, and provide tips for upkeep.

I've known Chris from BICC Approved for some time now. He has helped the friends I've recommended him to. One time he turned around while he was almost out of town to come help my friend. If that's not customer service and going above and beyond to take care of someone I don't know what is. Today, I needed his service. He patiently walked me through fixing my heater over the phone. Chris has always been very responsive and honest. Service is affordable and they have a great annual maintenance plan. BICC Approved rocks!