HVAC reviews in Katy, Texas

We had at least 8 different AC companies come out to fix and/or replace our AC unit and give an estimate. The range was from $7,000-$10,000. Polar Express was our last option before we resorted to financing a new system. Ben came out within the hour and fixed the problem for a fraction of the price. Our house is finally cool and right in time for summer. Ben is such a blessing...saved our family thousands of dollars! Cannot express how thankful we are! Thank you from the Gibson's!!

They were quick to respond to my text about service maintenance and schedule an appointment within the same week. The technician that came out was very professional and efficient. Overall, very pleased.

I searched online for a A/C & heating company for a while and I decided to go with Polar Express because of the great reviews. The reviews were right! Bruce came out today for tune up of our A/C unit. We bought a house recently with the original unit and wanted to get a check up. It was fast, professional and no pushing to buy a new unit even though our is 22 years old and might have seen better days. There was a small issue but it was fixed and the initial service fee was even waived because of the small repair. I can only agree with other reviewers that this company tries to fix units rather than trying to sell you something new.

Cory and his crews from Polar Express did a great job. They recently did a system install and fixed a number of problems left by previous contractors.
Cory does a great job of walking you through how to address the problem and providing the peace of mind that they'll be around to handle anything that could go wrong. As a small business owner I feel trust and standing by your word is very important. These guys are great, I'll be using Polar Express for my future needs.

They are the best ! They have saved me thousands of dollars by fixing what was broken. I can not say enough about the honesty of the company. I have used them I know at least 3 times over the years and two times were in holidays ! Their prices are the best there are. No holiday up charge, no late night or weekend up charge. I just had to call them out this morning I had appointment for them between 3-5 I text him when I left my office we met at my house at the 3:30. Minutes into the exam (I’m a nurse) the problem was diagnosed. He left for a part said he’d be “about an hour and half” he was back in 40 minutes. 11 minutes to replace the part and no pocket digging! I love these guys. I left this review now because I realized google was the only place I didn’t post the previous times I’ve used them. You won’t be disappointed!

Thank you all !!!

Polar Express is by far the best ac & heating company I have ever worked with. Long story short, after two very costly leaks, two plumbers and two ac guys, the Polar Express team finally found what was causing the leak and fixed it quickly. I have used them for four of my homes, and I always appreciate their honesty and professionalism. They are very good at trying to give you the most economical path forward, so you know if they tell you you need a new unit, it's the truth. I highly recommend Polar Express AC & Heating of Katy, TX.

Honest, Punctual and Very Friendly. Not only did Ben offer me free service (and excellent advise) but also helped me save money that I would have wasted instead. I will surely use them in future and refer them to my friends as well.

Update: August 30 2019
These guys are worth their weight in gold. The AC stopped cooling on Friday afternoon (of course) just in time for the long labor day weekend. I reached out to Polar Express and they scheduled an appointment for the same evening. Bruce arrived punctually and diagnosed the issue with accuracy. He refused to charge us as the issue was relatively minor. In short - this was, is and will be my go-to company for all AC needs. A+++

We called Polar Express after getting a recommendation from someone in our neighborhood Facebook group. I called at 4:30 and Cory was here by 6. When the unit was still frozen, Cory came back around 8, just so that he could get it fixed the same day. He was super nice and super knowledgeable and had us up and running at an extremely reasonable price. Finding an honest service provider these days can be a challenge, but Polar Express exceeded it. We won't be using anyone else for any future AC issues.

Let me first say that I have never had such an AMAZINGLY HONEST person as Ben. Words do this guy no justice. At the recommendation of a few of my neighbors I called Polar Express to get a second opinion. I told him I was quoted $2500 for a new blower motor by another company and given the option to just scrap the whole unit for a new one. When I tell you within minutes he diagnosed the issue and had my blower working like nothing was ever wrong. Most of us are not AC pros so we believe what we are being told by the "professionals." I was about to taken advantage of and Ben could of done the same thing and just beat the price and I wouldn't have known any different, but he didn't. That says something about the character of person. I will definitely be calling Polar Express with any future needs, as well as recommending them to anyone who will listen. This is how a business should be run!!!!! Thank you Sir!

In an industry where we, as consumers, rarely know enough about the product to know if we are being swindled, it is nice to know someone out there is peddling honesty above reproach.

Ben and company have been servicing our A/C unit every year since they did our initial home inspection in January 2015. They have always gone above and beyond to make sure we are informed, get exactly the service and repairs we DO need, and never pay a penny for anything we DO NOT need.

My father-in-law, who has been doing home renovations for many years, is even impressed with Polar Express, and he is picky beyond all reason when it comes to service providers.

Thanks, Ben, if you are reading this. It was good to see you again this morning, and I wish you all the best.

The technician came in on Sunday, at the earliest time promised. In less than 20 minutes, completed the task (what the other company, Air Techs of Katy, was not able to do in three days). Thanks to Polar Express, we are in an air-conditioned heaven.

ABSOLUTELY THE BEST A/C COMPANY I HAVE EVER USED !!!!!!! I have had them out several times over the past 5-6 years. Every time, they amaze me even more. Today, I called at 4:50 pm and left a message not expecting to hear from them till Monday. Cory called me back at 5:41 pm and said he would come out to check my a/c after he finished one more call. He came out and checked the unit. He had to replace a burned part and also recharge with freon. By 7:50 pm, the a/c was running, cooling and he was headed to go make even more service calls.

These guys are workaholics and as honest as they come. Their prices are very reasonable and their work is impeccable. You literally won't find anybody more polite and professional. They are super qualified and they do an incredible job extremely fast.

If you want a company with refreshing old school ethics, professionalism and honesty, here you have it. These guys are a breath of fresh air - quite literally after they get your a/c going. YOU LITERALLY WON'T FIND ANYONE BETTER !!!

Thank you, Cory for having my unit back up and running exactly 3 hours from the time I called for service !!! SIMPLY INCREDIBLE !!!!

VERY satisfied and appreciative customer,

Kathy Watzek

Holy cow!!! Where do I start??? Well, I'm a local business owner here in Katy and I had been using another AC company for my AC needs. Seemed to be fine until I had an issue yesterday. I called the AC company I was using and they came right out. After inspecting the system they found quite a few issues. With an estimate in hand from $1500 for a simple flush and recharge up to $10K for a complete replacement of the system I was in shock. I decided to get a 2nd opinion so I found Polar Express. The owner him self came out at 8pm and found that the issue was far less severe than what I was expecting. He got me fixed up and my business is back to normal. Thanks Ben, you're the best!!!!!

My mother and I have used this company for years. Great technicians. We have never been over charged like other companies had tried to do. This company is the only one we trust.

My husband and I bought our first house in March and within the first month the A/C went out. Being in this Texas heat we needed a fix quick. After calling and receiving a quote from John Moore (outrageously expensive) we knew we needed to call a local business who cared more about their customers than dollar signs. Cory was great! Being young and first time home buyers we didn't have the money to replace the entire unit and he was able to pinpoint an issue quickly and was able to fix it for under $100. He told us it wasn't a permanent fix (we need to replace the unit) but he guaranteed his work for 6 months. 7 months later and we still have not had a single issue! Not to mention, the price he quoted us for a new unit was $6,000 dollars less than John Moore. We were so happy with our experience and will continue to use Polar Express in the future!

The reviews are all correct! My ac went out at night and was miserable, first thing in the morning I contacted 2 other companies and they were unavailable. Polar Express responded promptly with an estimated quote (reasonable price), and arrival time. Within two hours my A/C was fixed. The technician was friendly and professional. I'm so happy with their service, I'll be making an appointment in September to schedule my regular a/c maintenance with them.

They guys are the best. We have had some AC issues since we purchased our house and these guys are the first company I truly feel that I can trust. We have used about 3 other complained since I saw their reviews on Google and have them a chance. We called them out one time and he just had to change a setting and didn't charge me for the call (they probably don't want me to say that so done expect free service 😂). They found the problem and fixed it when other companies just want to get us on their yearly schedule to keep pumping money into the problem instead of eliminating it. Finding a company that cares more about the customer than anything else is rare. If you have AC issues, give Polar Express a try, they will be fair, honest and give you a good deal.

I have always recommended Ben and Cory over at Polar Express to any of my friends and family.
Not only do they respond back in a timely manner but they are professional, punctual, honest and communicate if they are running late. This is the second time I have had a landlord use them for not only the replacement of the unit on the home I was living in but also for their own needs.
I can not say enough about how great they are. Thanks guys my house is now cooling off and comfortable!

Updated review 8/5/20

Ben is awesome! Our ac went completely out and Ben was at our house ready to help in 30 minutes. He fixed the issue in under 45 minutes and it ended up being a part covered by his warranty. Which is a true warranty. I highly recommend his services dont go anywhere else! We defiantly will not use anyone else! Thanks Ben!

Nov 2019
Five stars are not enough! My ac went out and I called And Ben got back to me in 5 minutes and was out here within the hour. He had everything up and running in 45 minutes and even washed our units. He is very professional and courteous. His prices are very reasonable as well. I would highly highly recommend him and will be referring his services to my family and friends and will defiantly be using him for our company offices. Thanks again!

I highly recommend Corey and the Polar Express team all day every day. Hands down they have built an excellent customer service and results reputation. They know what they're doing for sure.

I used my home warranty technician and was without air for days after multiple visits. With no working air conditioning, I was very close to losing my sanity and my brain cells being sweated out. Corey was able to make it out same day and corrected the mess they left behind. The home warranty techs made my life a living hell, literally.

Thanks to Polar Express I lived to see another day.
Would use them again and highly recommend.

Wow! What great service all around! After my husband left a message, Bruce responded quickly via text and set up an appointment window from noon-2:00. He arrived around 1:00 and had our AC fixed within 30 minutes for a reasonable price. I highly recommend Polar Express!