Plumbing reviews in Keller, Texas

I have used Brent as my go to master plumber for new water heaters, leak tests, drainage camera, and drainage pipe repair. He has been professional, punctual, and transparent. I highly recommend him and now with Polly plumbing. Easy to book and follow up with any repair plans. Thank you so much, Brent!

I can’t recommend this company enough! It was my first time using them, and we had an unexpected emergency at my business that needed immediate attention. The team responded right away, even calling ahead to see if they could troubleshoot the issue over the phone before coming out. They were professional, kind, communicated clearly, and truly went above and beyond to help our office. Highly recommend — thank you again, Polly Plumbing! Five stars!

Polly Plumbing is the best! Such a great company with an awesome team. They’re honest, dependable, and always take great care of their customers. It’s been so cool watching them grow while keeping that same friendly, reliable service. Highly recommend them for all your plumbing needs!

I had a continuous flow of water happening for some time - I reached out to Polly after a recommendation on my neighborhood app. They were super responsive and got here quick! Brent was amazing - very knowledgeable and trustworthy! Ended up needing new toilets and they worked hard for me to replace them. I got on their monthly service plan and got several other things taken care of while he was here. I would highly recommend Polly (and Brent)!

Cannot say enough good things about Polly Plumbing! In a world that feels like the Wild West of contractors, it is hard to find ones that are honest, trustworthy, and efficient. Polly and her team are all of those things and more. If you have any plumbing needs, I highly recommend them!

Best service experience in years. Communication was “spot on”! Faced with a plumbing issue leaving me very frustrated, Daniel stepped in and walked me thru the entire process. Turned into a bigger problem but he explained everything to me, provided me various options and assured me he would come back and get everything working for me. If you are looking for a trustworthy plumber you can’t go wrong with Polly Plumbing. Found my new go to plumbing company. I dont Typically post reviews but I could Not let this one pass without sharing.

I was not satisfied at all! I requested a faucet repair own a jacuzzi. Your guy was more interested in trying too make more money. My request was simple a least than 30min repair. So, I will not be giving any work to POLLY PLUMBING again.

If i could rate Polly 6 stars i would. Our plumbing technician, Brent, was very communicative and thorough and never tried to haggle with us when our water heater broke and our hot water pipes started leaking. Pricing was reasonable and he was very transparent in any of his findings and future recommendations for our home. All of this was done in 2 weeks and my stress is finally gone. I will definitely be coming back to them if i have any other plumbing issues.

A human answered the phone. I did not have to be their employee and create an account, set my own appointment or wait for a call back. They came the next day. The plumber was polite and knowledgeable. Payment was quick and easy. Polly Plumbing is saved on my phones contact list now. Great job!

Polly Plumbing is a good company to do the job right.

We had issue with blockage of the sewer pipeline. Brent came took care the issue promptly, professionally, efficiently, and explained the issue/solution clearly.

Thank you for a great work. We're so glad to be able to use our toilet and take a shower again.

Keep up a good job. Success always.

Brent from Polly Plumbing was amazing! He showed up promptly and was able to take care of a shower valve issue we had. He was also able to diagnose some potential issues before the access wall was boarded back up and got everything taken care of. He was friendly and very knowledgeable. He was able to take his knowledge as a master plumber and translate it to me in a way that was easy and straightforward to understand. We will continue to use Polly Plumbing for any future plumbing needs.

Update: we had a leaky outside faucet that we caught with the big freeze of 2026. With poor road conditions, our appointment got rescheduled for the safety of the employees, which is completely understandable. There was constant communication from the main office about the status of getting a plumber to our house as well as an immediate follow up call thanking us for our patience. This reaffirms the professional job and high standards Polly Plumbing has. Fantastic company.

Brent from Polly Plumbing came yesterday and fixed two toilets with nagging issues. He was super polite, and was able to avoid an expensive repair. One of the most honest people I’ve ever met.

This was an all around exceptional experience! I have never felt more at ease with having a service provided within my home. Knowing exactly WHO was arriving and when, provided me with a sense of safety and control over my schedule for the day. I have never seen a service that provides you with real time updates on arrival, and I wouldn’t want to have it any other way. To top it all off, Brent provided me with amazing customer service, explaining everything clearly and ensured all my questions and concerns were answered thoroughly. I am very grateful for his knowledge, as the tankless water heater I originally requested would not have been suitable for my home, and instead provided me an alternative solution. I cannot recommend Polly Plumbing enough!

Brent was outstanding. He was professional, knowledgeable, and efficient from start to finish. He explained the issue clearly, fixed it quickly, and made sure everything was working perfectly before he left. He was respectful of my home and very easy to work with. I would absolutely recommend Brent to anyone needing plumbing work and would gladly use him again.

Polly Plumbing to the rescue! Their team were true heroes when our kitchen sink decided to flood our floors and force us into leaving the house. They were prompt, super friendly, professional, and fixed the issue. They saved our butts big time. Thank you!!!!

I could not recommend Polly Plumbing more! Brent was awesome, very personal, professional, and knowledgeable. Not only did he unclog my toilet, he noticed that my main drain line was also at risk of being clogged and offered options for this too. I will recommend Polly Plumbing to all of my family and friends. Keller Texas is lucky to have them.

I highly recommend Polly Plumbing. When we discovered a leak, they were there the same day to check it out. The next day they sent a specialist over to confirm the source of the leak, and walked us through every step of our options for the repair. They scheduled us as quickly as possible once we determined what approach we wanted for the repair. (We opted for a fix + preventative approach, but were never upsold, just given the option.)
The communication from the team was superior to almost any other service provider I can think of. They send pictures and info about your technicians when they're coming and provide an accurate ETA. They respond to texts, calls, emails within a day, often a few hours.
During the repair process, Daniel and Brent both worked on the project and were excellent. They set out dropcloths and cleaned up after themselves, showed me progress along the way and made sure all my questions were answered. They went above and beyond. Haven coordinated everything and answered additional questions with so much patience.
The leak caused damage, so they referred us to other specialists we needed and communicated with them directly to coordinate the process when appropriate. They helped us answer questions for insurance too.
Strongly recommend that you call them for your plumbing needs.

Polly Plumbing did great work at my Airbnb in Trophy Club. They updated my bathroom with new black Kohler fixtures and cleared a stubborn tub drain that guests had been complaining about. The space looks cleaner and feels refreshed after their visit. They showed up on time, explained everything clearly, and finished the work without any hassle. I plan to use them for future plumbing needs and would recommend them to any homeowner or short term rental host looking for reliable help.

I had an ancient water heater I needed replaced. Brent come out and gave me a reasonable time frame for replacement and understood I work long hours and worked with me to get the replacement quickly. He was kind and patient with my millions of questions. He is very knowledgeable and pleasant to work with. Great communication and customer service. Very supportive. I look forward to work with Polly Plumbing for all my water needs

I had issues replacing a gas line connector for my gas grill. The technician (Brent) was excellent. He was able to determine the right piping and further corrected some old connections. Highly recommend Polly Plumbing.

Polly Plumbing (Daniel) was incredibly professional, perfectly on time, clear and concise with what was needed for the repair and the estimated time that it would take! 1000% recommend. I will absolutely use them again and recommend to clients.