Reviews of local pros in Keller, Texas

Tyler and the rest of the crew at 1st Response have been great. They have been professional, honest, timely, and fairly priced. Always quick to communicate and willing to work around schedules. I’ve never had a problem with them and look forward to using them in the future for everything HVAC related.

Tyler and co have been our go to for years now, and I recommend them any time I can. They are knowledgeable and polite, and just really good at what they do. Morgan is amazing, she is pleasant and helpful on the phone. Forever client, thank you!!

Tyler and his crew are amazing! They had portable window units for us while our system was replaced. Quick and efficient service. Thank you for the variety of choices! Highly recommend 1st Response!

Their is a reason they have 5 star ratings. I waited a couple of days to write the review because our AC had been “fixed” previously by a different company, and wanted to ensure results before writing a review. It really is fixed this time! I was impressed with the professionalism of the tech, Spencer. He was open to me joining him to look at what was going on, and even encouraged it. He was patient with my questions and thorough with his answers. I trust our HVAC unit is in good hands with this company.

Edited to add that Tyler came out to look at our system today. He had some pretty neat tools that showed what temperature air was blowing out the vent, and with what “power.” Tyler was also very professional and friendly. I will continue to call 1st Response if I ever need to!

1st Response AC & Heating were wonderful to work with. Morgan was very friendly on the phone and got me on the schedule for the first available. She also followed up the day of the appointment to let me know Tyler was on his way. Tyler was incredibly knowledgeable and explained everything in detail and ensured my understanding. I ultimately ended up with a maintenance plan that I felt would benefit my home. Thank you for helping ensure my heat/ac is working efficiently and providing me peace of mind.

My a/c abruptly stopped blowing cold air so I reached out to 1st Response. They were very friendly and made adjustments in their schedule to quickly come out and investigate my issue. I was informed of the problem and giving a solution to correct it without feeling like I was being over sold on additional fixes or a whole new system. I was so impressed with them that I have set up annual service for my a/c and heating system with them. I would highly recommend using 1st Response AC & Heating.

I’m very happy with the information and service that Tyler submitted today. He did not rush the process and he answered all of my questions in great detail in order for me to understand all of the maintenance and the “whys” that he will be performing in the future. I highly recommend 1st Response Air. Very professional, informative and so friendly. I’ve had the pleasure of doing business with them in the past (Spencer) because of the negligence from another company. I’m very pleased with these two technicians and with 1st Response Air. Definitely a five star review!!

Tyler Word of 1st Response AC & Heating, Inc. should get a raise. I called for a repair after work around 5:30pm in the afternoon and 1st Response was able to see me the very same day. In the Texas summer this company was a real God send. Tyler even took the time to walk me through the repairs and teach me about my AC system every step of the way! The service was not rushed in any way and Tyler stayed until the repair was completed and I was happy with the service. I was so impressed that I signed up for their service program at only 20 dollars per month. Just from that one visit 1st Response has gained my trust. I look forward to doing business with them in the future!

1st Response is easy to work with and very responsive! Tyler helped me fix one of my heating issues over the phone free of charge. For the other, he came out the same day and replaced a part in my air handler in less than an hour. He also gave great recommendations for improvements to extend the life of my systems. I will definitely be calling 1st Response next time I need AC/heat repairs!

Had a second opinion for a concern about a possible AC leak by Wiley Faulkerson. I’ve been with the previous company for 2 years but it seems like something changed with their practices. I knew I needed a second opinion so glad I was able to get Wiley as my technician. He went above and beyond by taking me along during the service appointment and showing me everything he was doing and even educated along the way. At the end we sat down and went over several options that would address the findings and he didn’t just try to upsell the highest ticket item he provided more affordable options. This felt a lot more genuine than the first company that came out and not so sales gimmicky. Also had a much better pricing for a higher grade replacement option which ultimately provided me and my husband more peace of mind. Safe to say I’m ditching the first company and switching to 1st Response for my hvac replacement and annual maintenance plan!

Excellent customer service from the initial call to set up an appointment to the clear communication of the time of service (same day)

Our technician Wiley did a fantastic job and got our 2007 unit up and running in about an hour. I know it’s part of his job but the dedication to be in the attic and outside in the heat shows that he really cares about the customers and I will continue to call his team when we have HVAC issues.

Thank you Wiley and team members

The 1 star is for their cheating, which is a really horrible behavior to me!
The business owner is pretty nice, so we preferred to use them again when we had AC problems. But it turned out that, they put a wrong sized motor for us made our AC not working well. They send another guy to replace a new motor, we really appreciate that. However, that guy complained how hard to remove the old one and put the new one on, I felt sorry for him. BUT, he told me that our Freon pressure is very low and we HAVE to fill it up IMMINENTLY for $425. I told him we just filled Freon last summer, should be ok. He couldn’t answer it and just said probably leaking somewhere. I didn’t trust him. We called their company to have another one to come, and they said will someone come and couldn’t tell me an exact time. I waited them for a whole day with a 90 degree temperature at home, and they didn’t show up. After 10:30 pm, they told us they may show up in 1 hour, it’s after 11:00pm. I don’t feel comfortable to have someone come to my house at midnight with only myself at home. I kept my AC turned down for two days and had another company come, they told me the Freon pressure is no problem at all, no leaking and not low pressure, it’s still the system problem. I feel so mad, the guy who was trying really hard to let me to fill Freon for sure lied me and was trying cheating me $425. And I called their company to complain about that, but never got a phone call back.
It’s SOOOOOO unprofessional!!! Don’t cheat your customers!!!
Hope my experience can help you all to avoid some AC repair traps.

Such a great company! Gregory is the best. Super responsive, so kind, will do what it takes to get your air running without breaking the bank! I had a recent spine surgery and just couldn’t replace a unit and he legit gave all the time and effort to see what he could do to help me and my family.

Needed a new upstairs unit for the house. Andy gave me the breakdown of 3 different units and their benefits. After selecting the unit I wanted, I scheduled a time for the install.
Two guys came to perform the install. They were very professional and worked all day on the upstairs unit as well as the outside system. The system is working great and is keeping my upstairs nice and cool. I couldn't have asked for a better experience.
Andy came by later to perform a quick inspection and to ensure everything went well with the install. I have used A Better Deal for several years and will always use them. They have always been very reliable and their work has been amazing. They truly know how to take care of our systems.

Very happy! Everyone I’ve dealt with has been courteous and professional. Andrew has personally dealt with the two, very small, issues I’ve had, both times rushing over much faster than necessary. The work they did replacing my old HVAC system was quick and much better quality than the original system that came with the house. I definitely recommend A Better Deal!

Few years back we had problems with our Heating and Air Conditioning System. A close friend of mine, recommended A Better Deal Heating and Air Conditioning people..
They very professionally did the installation and said, if we maintain regular preventative service, I get Lifetime warranty.
Since than, there were, occasionally some problems. They would come over and fix them, on time, without, Hesitation.
So, when " A Better Deal" says Lifetime warranty, they really mean it.

Wow! Top notch service. Our A/C upstairs went out, which is always stressful. It was over 100 degrees out and we have multiple animals, a toddler and 2 kids. Our toddlers daycare owner recommended this company. Her A/C went out on a Sunday and they fixed her up very quickly and she raved about them. (Shawn was who assisted!) We called and they came within an hour! Took him about 10 minutes to diagnose and about 35 to fix it! Greg was who helped us. He was great! Seemed very knowledgeable. We had freon put in by another company not too long ago and Greg told us that too much was put in and could've been the cause of the issue. It was VERY fairly priced and quick! Our new "go-to" company! You won't regret calling them.

One of my friend refer them to me and I am very happy with their service. They were always great and able to come next day in the pick time in Dallas, TX. It is incredible.

The best part is they were very honest and never tried to sell extra things to me. They saved me yesterday and last year. Yesterday they (the owner personally) came after mid night to help me. The made the fix so simple and did not charge me too. Thank you sir for that great service.

I went through the ringer and got attacked by a tech at Air Technical today, a company sent by my warranty company.

So naturally after that attack, I was super nervous about bringing anyone else out.

I fired the warranty company, and...

The tech from A Better Deal came out the same day. He was extremely nice and professional. Got my AC fixed in literally no time. It’s so refreshing to have someone walk into your home and treat you kindly and respectfully. We will be bringing our business to them from now on.

The outside unit on our heat pump went out on Sunday 8/27. Every place I called was booked until Monday. I called A Better Deal at 3pm and was told someone would call between 5:00-7:00pm. Gregory called at 4 and was here soon after. He advised what we needed and the cost. He said they could install the new unit Wednesday 8/30 and did a quick fix so the unit would cool. They called Tuesday morning 8/29 and said they had a cancellation, so they got it in a day early. They are definitely on speed dial!

Gregory,
Help us on 12/4/26. He was informed, knowledgeable and friendly.