HVAC reviews in League City, Texas
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Awesome family owned company. They came the same day and solved my a/c problems, so my family could be cool. Cannot recommend them enough.
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Wray's team was very responsive and addressed my issue the same day that I contacted them. Highly recommend them for your HVAC needs!
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Wrays ac company is very knowledgeable and helped out my family quick and efficiently in our time of need. They will treat you like family and they are a family owned business. Support local businesses yall!
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They came when others couldn’t. He heard the symptoms & quickly found & fixed the problem.He checked everything inside and out before he left. The company called me to make sure I was happy & I sure was !
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Dean and his team at Wray's have always been quick to respond to our service needs. Well-trusted and highly recommended!
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Wray's is fast, they get the job done and the prices are really good. They are really nice and will answer your questions or explain what needs to be done. They are well worth a phone call. You won't be disappointed.
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Last summer our A/C condenser fan was not working and I wanted to repair it myself. I went to these guys to first get a capacitor (which they charged me $70) and when I realized the the capacitor was okay, I went to the same guys to buy the fan motor. The problem is that I did not check any of these prices on the internet, and went to them directly to buy it. Later when I researched a bit on the internet everything was more than 4 times the actual cost. The capacitor costs anywhere from $10-$15 from Grainger and the fan motor costs anywhere from $115-155. They charged me $395 for the motor. What a rip off! Please do not use these guys even if you want to DIY. Get the parts from Grainger and yes, please do not call them to work on your A/C. The quote that they gave me for replacement of the fan motor was $1100!
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The worst experience to date...Mr. Henderson shows up because our a/c was not cooling and our line was frozen outside. I head home to meet him and my wife says he's already there and in the attic checking the unit. I go up and find him on his cell phone and startle him when I say "hello". He quickly puts his phone away and comes down without a word. We go outside and looks at the unit outside for a minute and then says, "You're gonna have to replace both the outside unit and inside unit, you have a leak". Mind you, he has not pulled out one tool in this entire process....so I say to him, "everything outside is brand new, I just replaced everything about a year ago". He then looks at me and says "ok, then you just have to replace whats in the attic". When I begin to ask questions on how he determined this, he just rolled his eyes and says "you have a leak". I ask, "how do you know if you didn't use any tools in the attic"...to which he replies, "just like a doctor can look at you and tell you whats wrong with you"...ok? I ask him, "if it could just be a slow leak" since refrigerant was filled when the new equipment was replaced and he said sure, so he proceeded to fill with refrigerant and two days later the lines were frozen over again and this time I have oily residue outside all over the new equipment I had installed previously.
I will never use this company again for any HVAC needs. The evaluation of ac problem had to be the worse I've experienced my entire adult life. Shame on you, Wray's!! -
Recently, my water heater needed to be replaced for the house and I couldn't be happier with the work. The entire process was smooth and was communicated effectively. Highly recommend to friends and family.
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I can always count on Wray's AC when problems arise with my system. Trustworthy, honest people.
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They came out at 9:30 at night and did not charge an arm and leg. Kyle was wonderful fixed the problem promptly was very polite and courteous.
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We were impressed with the speed and precision of Hydro Jetting Masters. Very professional team!
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Had a technician come out and he tried to tell me my compressed was leaking. Come to find out it was a high pressure switch that was leaking after I asked him to use soap bubbles to find the leak. I asked for them to give me a quote to fix the leak and they never got back with me.
I'm looking for another company to help install another unit.. There loss -
Wrays' responded to my request to clear a primary A/C drain line. A technician reported the problem was solved.
Two days later we discovered water coming from the kitchen ceiling, through from a bedroom closet above and the attic above that. The clog had moved downstream of a vent line but had not cleared; it backed up through the vent and into the attic.
Cost to dry out our house: $1500. Cost to repair drywall, baseboard, paint: $3440. Cost to repair carpet: $139.50.
A second Wray's technician and the owner told us they would take no responsibility because the A/C drain line was hard-piped to the plumbing system and it was impossible to verify the clog was gone - had the line been flex hose, they said, they would have verified the line was clear. In my opinion when a company is unable to verify the work is complete, particularly when an incorrect result could result in a great deal of damage, the company should either report the issue to the homeowner or decline the work altogether.
Wrays' management declines even to discuss the matter and will not even refund the $90.50 original service fee which resulted in over $5000 damage to my home. -
Great company. Went above and beyond my expectations. Every person at each step of the process did an outstanding job of keeping me informed and doing their job. Would highly recommend to anyone having Air Conditioning issue!!
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We have used this company several times for our ac and heating from buying units to repairs. They are courteous and friendly, quick response, very good at explaining what the problem is and what can be done and fair prices. Highly recommend !
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We had a great experience with Wrays. We ended up needing a new condenser fan and they got it installed quickly!!! We always call Wrays with our a/c issues and they alway diagnose and correct our problems quickly and affordably.
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Great family-oriented company! Always on-time, incredibly patient with the numerous phone calls I’ve made, assisted with after-hour concerns, and did a fantastic job with my HVAC installation and adjustment to insure it passes inspection.
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Asked for a quote on a new ac unit, was supposed to arrive at noon. Didn't come til 130pm. Walked in, looked around asked for email and left. Haven't heard back about an estimate. Not interested in this company. Moving along taking my business elsewhere.
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I called Wray's on Friday morning at 9 am and asked them if they had time to come look at a job. They confirmed that they could do it that day. I waited and waited and didn't hear anything from them. I called back in the early afternoon to confirm they were coming- they said yes. I went to bed without hearing from them. I woke in the morning to a missed call at 11 p.m. saying that they needed me to call them back.
I called back on Saturday for them to tell me that it was an electrical issue. Accordingly, I called the electrician and got the issue fixed that day. I called Wray and spoke with him on Sunday who told me he would call the technician who went out there and would call me back to get a resolution. He never called back.
On Monday, I called the technician who failed to answer me. Then I called Wray again who told me they called me back on Friday but I didn't answer the phone. He explained to me that no one would be going back out there as they were busy. I told him not to bother going back out on Tuesday as my tenant had already waited three days for them to fix the issue (the electrician changed a disconnect fuse-$7. Every ac guy should have them on their truck with them), and they failed.
If you are looking for customer service and someone to take on the responsibility of fixing your a/c in a professional and timely manner, Wray's is NOT your place. -
AC quit. Wray's sent Tech out. Needed new system. They brought two portable ac units to house, since new system wouldn't be installed for a week. New system put in early, very good service and people are friendly and knowledgeable. Love the service and the new equipment