HVAC reviews in Lubbock, Texas

They were quick to schedule, let me know when they were coming, and the gentleman was very nice and very professional. He corrected my problem and gave me some wonderful ideas about ways to improve my units performance. I could not have been happier with the service, or the advice. Wonderful company.

James and his team came highly recommended by a friend and boy did they deliver. Emergency work was discovered through the process and James made sure it was all addressed and repaired right away. Even though it was plumbing and not part of the work Airserv was to perform. Any additional work and supples above the quoted initial price for the air conditioner work was not added at the end. I only paid the quoted price. Integrity is the best possible word to describe my experience. So grateful I used them and am excited to recommend them.

I've had mixed results from the American Home Shield warranty for our home, but Ron with Aire Serve did a great job on my A/C unit taking time to fix the problem and explain things to me. He had the part on the truck and finished the job quickly. He also made suggestions on keeping it running in the future. Great service from Sally and Jennifer in the office.

Aire Serv not only did a great job, they also had some great ideas for doing things differently to meet our wish list. The ducts now do a more efficient job. They were very fast and neat in their work and their people were very friendly.

Great people, who do great work. If you’re in the Lubbock area I can not suggest them enough. The Technician (James) came out on Father’s Day and took care of the issue with out any trouble.

I had no idea who to call when my AC left us sitting in 90+ degrees. I asked in a Facebook group who to call and James was recommended over and over, so of course that is who I went with. By 8am, not only had James reach out to me but his amazing office staff did too and I had an appointment for that day!! He got my AC up and running better than it’s ever worked before. James and all of his employees are truly the nicest people ever… I mean.. how can you not go with someone that’s so down to earth and wears Crocs??? I will chose and recommend them forever!!!

Our heater of course broke in this forty degree weather, found Aire Serv online and sure enough James came out the same night I called (8:00 p.m.)
Fixed our heater in less than an hour. He did a great job, and was very friendly!

Wow! Aire Serv was the BEST of many companies I've dealt with in the Lubbock area! I've owned rental properties in the past and I wish I had used them then. I was working on repairing my aunt's house...her a/c system had quit working. Through looking at plates on the unit, it was 42 years old and definitely time to replace it. Aire Serv sent Michael to look over the situation, gave a true and honest evaluation on what he recommends, and the next day, Michael, Ross, & John were there and had things running within a few hours!
IF YOU ARE IN NEED OF COOL AIR, call on AIRE SERV and they can handle your problems! Thank you to James and Courtney!

These guys are the best. No doubt about it. Their knowledge and professionalism is comforting during a stressful situation. James came by and fixed everything in a matter of minutes. If there is ever a need for you to contact an HVAC professional please do yourself a favor and contact Airserv. You will not regret it.

I would highly recommend Aire Serv. Stacey is an amazing technician. He knows what he’s doing and explains the process so I knew what he was doing and why. This company is such a blessing! I’m glad I found them! I totally trust their technicians and their company. This is what good ole’ fashioned customer service is all about!! I’m a customer for life!!

James was great! He quickly diagnosed my problem after another HVAC technician from a different company said “there was nothing wrong and the unit was running as well as it could based on its age”. James added coolant to my AC unit and now runs perfectly. Thanks James, for your expertise and efficiency.

James provided great service! He was at our house within 30 minutes of being called and was fast, knowledgeable and was very reasonably priced. We will definitely use them again!

Great service, prompt and reasonable pricing!
Highly recommend 👍

John did an amazing job on an estimate for one of my clients. He was very professional and led us in the right direction. I would highly recommend John and airserv to anyone with HVAC or plumbing needs.

Our furnace went out and Aire Serv of Lubbock gave us almost immediate help...which was so appreciated (not to mention AMAZING)!! This occurred on a Friiday...they came around 10:30 that morning and brought nice large heaters to keep us comfortable and warm as they began to diagnose the problem. With some equipment they have, they could inspect inside the unit and see what the problems were. They showed me what had happened and why the automatic cutoff on our furnace was activating. (thank goodness it worked). There was no fixing this problem and the unit had to be condemned and a replacement installed. They finished just as it was beginning to get dark on Friday evening.
I would highly recommend this company....as they are clean, neat and do excellent work. Our furnace /water heater closet looked much much more efficient and I have to say cleaner when they finished!

Great customer service. Showed up on time, diagnosed problem immediately. Had issue repaired and resolved quickly. Will continue to use for all my HVAC needs and would recommend to anyone needing reliable and dependable service.

Stacey was great! He fixed the heater an gave us a quote for a new system for central air and heat.
We asked for the quote. No pressure!
Lora is amazing, she is the first contact with the company, she is very nice, and listens to your concerns.
This company, always goes the extra mile to address your problems, in a fast efficient manner!

Came to the rescue when my ac went out... James was very professional in diagnosing my problem and coming up with a solution that fit my budget. They arrived when they said they would and finished the job in a timely manner... even called later to make sure everything was satisfactory. I will VERY HIGHLY recommend this company! From the office staff to the owner and tech.... friendly, competent, fair and hard working! I wish all companies were run this well! Thank you guys!!

These guys are prompt professional and courteous. I had obtained an estimate from a large heating and cooling company in the area for a heating and air-conditioning unit for my home and James Russell and Aire Serv were able to get me a unit with the same SEER rating and were able to save me $400. They also offered great financing and were very easy to work with. I cannot recommend them more highly.

This company is the worst HVAC company in all of Lubbock. The customer service is non-existent. We had an AC unit and furnace installed July 28, 2020 totaling $6,400. Once they get your money they don’t care about you. Don’t waste your time calling Aire serve. The “warranty” that they sell you on when you’re looking to buy means nothing, we were 12 days out of warranty and the owner didn’t tell me that I would be charged $86 for having a tech come out to look at my unit. I wasn’t aware of the charge until after the tech performed the temperature test. Which took all of 5 minutes.

A one year old AC and Furnace should not show up on an inspection report as “not functioning properly” the company should have no issues and made it right but instead, the owner Laura, who has attitude problems, doesn’t care to make anything right with her customers who spend their hard earned money on their service. Would never recommend this company. Call someone else.

James Russell was very professional, great customer service and very knowledgeable. Mr. Russell changed out the battery to the thermostat and made sure the unit was working properly. Exit Realtors sent the right company for the job. Thank you for your service.