HVAC reviews in Lubbock, Texas

We’re able to get their tech to our home same day. The technician Chis was able to diagnose and source parts and our heater was fixed within ann hour. Informative and competent.

2-Star Review for On The Double HVAC

I recently had my HVAC system fully replaced (indoor and outdoor) 7/8–7/10/2025 and chose On The Double expecting 5-star service, based on what Josh (manager) and Casey promised. The final cost ended up higher than the initial estimate, even though we supplied our own electrical wire to help reduce it.

Josh recommended the Amana unit and promised to follow up on its performance, but days later (including a weekend) I’ve had no call and no final invoice—though they made sure to get the financing signatures immediately. The new system isn’t performing as well as they claimed.

That evening before they finished, I also noticed new ceiling cracks where they accessed the ductwork—something I’ll have to repair later. They replaced most vents but left one original, and two others that were supposed to be relocated and redone larger and that wasn’t done.

They were also not professional about respecting my yard. Despite me moving their materials off the grass once, they later piled old ductwork insulation there again before I had to remove it a second time.

When I pointed out dents in my dryer and other damage, Josh became angry, told me repeatedly “I should have charged you double because it was so hot for my guys,” and kept saying they were “under” on the job and might need an insurance claim. He even told me I’d have to pay him $5,000 that night before leaving, which was much less than the remaining financed balance.

Overall, very disappointed. 2 stars. I wouldn’t recommend them.

These guys were great. They were eager to fix my problem. I was worried about cost since I am disabled. And it took 5 minutes to find the issue was a dirty part. They gave it a more throw check and charged me a low cost and answered all my questions. I will referee people to them and will be using them each year for my servicing needs.

We were extremely fortunate to have used On The Double for installing an entirely new central heating and ac unit in our newly purchased home. They were able to diagnose the issue with our old unit, give us multiple options, potential scenarios, and had a crew at our house the following morning to remedy the situation. Cody, Caleb, and the other technicians that came were extremely thorough and professional throughout the entire process. Highly recommend this company!

-Mark

It is unfortunate sometimes but even in a new construction HVAC issues can come up. On The Double has been so responsive and thorough getting our issues fixed. They were able to diagnose and recommend the best way to fix the issue with an accurate price.

They came within 15 min to fix my problem. We’ve work with them in the past and never had an issue. Top quality work and really good pricing.

Cody was absolutely AMAZING! He explained all of my options and gave me such great, friendly, professional service. I appreciate both Cody and Nate! Great guys, great company!

I would love to give a 5 star review but this is just to warn others if you have a mini split installed and it needs work don’t call you’ll just waste $103 dollars. Chris was nice and his colleague but the cost to fix is more than the unit.

Great work, Nate was fast friendly and efficient. He diagnosed the problem with our heating unit and had it fixed quickly. Nate gave us several options and helped us find a cost effective solution.

Eric was very professional at his job He’s very well knowledgeable at what he’s doing. I really enjoyed having him fix my heater. Thanks to him my wife’s not mad at me haha. Thank you again for the good customer service he provided. Awesome service

Cody and Nate and the whole crew were fantastic to work with. Got me set up with a new unit, explained everything in detail, and got it knocked out quickly! Great people to work with, 5 star recommendation!

Service provided by Caleb was great! He found the problem that I was hitting with the heating in my home and made the necessary repairs and went the extra step to make sure that there would be no further issues and no leaks from the flume. I highly recommend your service to anyone. Customer service from phone call, to showing up on time, making the necessary repairs with outstanding!

We called on a Monday evening and Eric responded the same day. Eric found that the motor was going out. He took the time to stick around and notice it had shut off again rather than just leaving even though it had turned on. It was after hours so he couldn’t get a motor for the unit until the next day. The company provided space heaters which I thought was great since I was planning on going to get some and the low for the night was going to be 23 degrees. Eric and Ben showed up at 9:50am with the motor on Tuesday and left by 10:55am. The heater is now fixed and they even cleaned up the insulation mess from having to enter through an indoor attic space. I also asked Eric to work up a quote for fixing some issues with the system on Monday night and by Tuesday morning he had it provided for me. Both Eric and Ben were respectful and helpful. I will be using them again.

On the Double provided a great experience for our heat and air installation. They are super knowledgeable and took great care of our business needs.

Chris was very good. He explained everything to me and went above and beyond to make sure the unit was operating correctly. His experience and expertise was evident along with his commitment to doing the job right.

The team at On the Double have been taking care of our home/family for several years now. Cody, Randy, Eric, Caleb, Josh! They are the best. Their commitment to quality and their integrity are unparalleled. I feel safe with them in my home. I trust that they will do what they say. My system (now systems) is complex and challenging. They came back and will still come back as many times as it takes to make sure everything is correct/safe, and we are happy. Always on time. Always communicate well. They presented several versions of repair options so we could find what fit our needs and our pocketbook. It wasn’t the cheapest but it’s worth it. 100% recommend.

Chris was really good and knowledgeable however the price was a little on the high side paid $400 for a capacitor that I could have bought for $120 tops but as far as service it was great!!

The lady who answered my call in was so sweet and helpful and our technician, Chris, was great and so nice. He checked everything over for us as our heating was acting weird with the cold weather and put us at ease. He found something needing to be replaced and we are happy to use this company to complete that repair. Definitely recommend this company.

On The Double always comes in clutch for us. Anytime I call them, they always take care of any problem we may have. Great service and great work! Highly recommended.

From my original call to make an appt., to the text reminders and even a picture of who would be coming to service our units, their professionalism was very much appreciated! The two service techs Cody and Johnny were punctual, clearly explained what was going on, were very honest and fair about the cost to make the repairs and left everything clean and back in its place. We found our go to for business. Thanks On the Double!

On The Double uses a great contact software suite. I knew clearly the appt. time and also when Cody was on the way. He clearly went through all the various options once the trouble shooting phase was completed. He kept me apprised of repair parts delivery on scheduled a convenient time to complete the repairs. Very happy with the entire process.