House Cleaning reviews in McKinney, Texas

I hired Sparkly Maids for a move out clean and I'm beyond impressed. To start, I made an error during the booking portion and their customer service is exceptional! The cleaning service itself left me in awe! I still have no idea how they could get my old place so clean! I'm use to having to go back in after cleaners to get things they missed but this was not the case! If you want a team with great service and top notch cleaning, you won't find a company better than Sparkly Maids.

My apartment was throughly cleaned I was so happy.

The team of cleaners are fantastic and it brings we joy every time they come to clean. My house transformed into a beautiful place.

Mercedes did an amazing job for us, she was very thorough and went above and beyond cleaning our home.

I am sharing my personal experience with Sparkly Maids after extensive, long and detailed communication via email, and actual, in-person experience for day of service. This review is solely for other potential customers as a heads-up when doing research for a trust cleaning company and crew. I do not require any long explanations or justifications by the company itself.

To start, as someone from Europe whose standards are definitely high when it comes to professionalism and good quality across the board, I am extremely picky and detailed. I do my part on research, outreach, communication, and I make it clear on what it is I would like to book and happily pay for. I appreciate fairness.

After a great deal of research on cleaning companies for our brand new, post construction home that took a while to finish building, I went ahead and reached out to Sparkly Maids by email in order to get a feel for their company and pricing information. Immediately, their communication by the staff coordinators and administrators was great, and things were clear. They certainly knew how to get things answered and were timely. In the beginning and as a new, post construction home, you are very busy with a ton of services for the home and things going on, so at one point after a good amount of email exchanges, the company asked for a virtual walk-through which was fine with me. The meeting was set-up with a manager of some sort. Unfortunately, on the day of, the manager never joined the call and left me (as a new potential customer) waiting. I reached out by email again and they assured me the manager had something come up. Okay…

I booked with them for a future date to get the a post-construction and deep clean done. The company knew all of the details I was looking for as they were communicated many times, in many different ways. There were also pictures sent, and we were happy to pay for services if they were provided. We did book for some additional things like inside/outside cabinetry, vents, etc because apparently, their regular cleanings don't even include this (i.e., light fixtures, vents) are in every apartment, condo, townhome or home. I kept emphasizing what all I would like and need everything touched as this is a brand new, post construction home. If a specialized team was needed, or designated tools and equipment, which I also did mention I wanted new and newer things in our home, and eco friendly products, then I would have liked to be told this is only for a specialized team and here is the quote for this. We scheduled a regular / deep clean and paid for extra things to be done which for many companies or even private cleaners, is very standard because the level of care and standards are higher for them. It is customary for lights to be cleaned and dusted, and vents for example as there is dust. It is like saying cleaning wall bases is extra in anyones home... strange. Once the cleaners did come on the day of the service, it was two cleaners who not only missed rooms, base boards, staircases, kitchen cabinetry, and a master bathroom, but I had to walk them through my home to show them things. The language barrier was also there which did not help. Where were the coordinators and administrators taking all of these notes and speaking so wonderfully, when I, as the customer had to co-manage things?

I immediately had to reach out to them via email again and I provided all of the information above, in addition to the lack of cleaning and details done. They offered a re-clean, but a 24 hour window was not an option for us, so the company did leave us a credit to use for a future cleaning. I reached out to them several months later to get a re-do, and was scheduled a virtual walk-through. Again, on this virtual walk-through, the manager did not show up on the call yet again... and that left me dumbfounded.

Unreliable, inconsistent, way too expensive from basic cleanings, to deep cleanings, with most things being "extra" that truly are standard things.

Manuela does a really good job. She comes and cleans once a month and it’s perfect every time.

Hilda & her crew did an excellent job with our move out clean. Was very friendly, professional and had the entire house done in under three hours. Very impressed, would use again in the future.

They did a wonderful job 🙂 My house looks and smells amazing!

Absolutely love Sparkly Maids! It’s my husband and my fave day of the month when they come!!

Service was okay. The standard cleaning is what was booked. The kitchen floor wasn’t mopped well. The bathroom sink had some areas that weren’t fully cleaned. Overall, I wasn’t impressed and will not be using this company again.

I really enjoyed the service. Very professional and courteous. Would def use this service again. S/O to Manuela and her team.

Sylvia from Sparkly Maids always does such a good job cleaning my house. She is so sweet and professional and she gets the job done in a timely manner. Sylvia goes above and beyond! Thank you so much!

Read this if you work hard and can't afford to throw money away. Deceptive business practice, bad coordination, fake pictures in their website (employees does not dress like that), needs a third party to communicate because they do not speak English, poor job for the price, deep cleaning is just wiping with a cloth. I'm surprised with the positive reviews and makes me doubt how many of them are real customers. I paid $324.64 for a deep cleaning. For 2 hours service (1st time). It was a "move in" cleaning. I opened the door for them and left for work. My roommate already was driving to the apartment that was supposed to be cleaned. When the roommate reached the place they were already gone. They left in less than 35 minutes. 2 bed/2 bath apartment. They did not clean well. Seems they just wiped. There was even hair and residues of food on the refrigerator between the shelfs. Bathrooms smelling like urine, stains on floor, windows frame with black dirt and so on. I paid to clean the apartment before I moved in. They did a very shabby job for what I paid. I called Sharon, and sent an email with pictures. They gave me 2 hours for free as a compensation. Have to wait long time for them to come back and clean. By the time they schedule the new appointment I already moved in to the apartment. We ended up cleaning by ourselves. They keep changing the appointment day. 2 weeks after the moving finally someone came. The person that came (2nd time), came late, there was no communication. Then she spent the whole 2 hours ONLY cleaning the oven. And I was told that I had to pay after the 2 hours if their employee had to stay. I told her to leave because it was already 2 hrs of service. Sparkling maids is a scam business. They will try to find a way to get more money from you. I called Sharon again and told her. You guys do this on purpose right!? 2 hours cleaning an oven is an exaggeration . And if it was so dirty as they claim, that proves then that your previous employees did a bad job. Who knows how many people had been ripped off by sparkling maids. Mostly elders or busy people that dont check their work and take it for done. Do not use them, they do not deserve to have a permit for business.
(Edited after the original posting) Now they keep calling me. I gave 2 different phone numbers which now I regret. They keep calling often and insisting. No one likes a bad review. I understand. They also have to understand they had not 1 but 2 opportunities to do the right thing. Do the right thing the first time and avoid negative consequences. If you get a second chance, don't waste it. Do not blame me for the review. I posted the review after the 2 opportunities I gave to this business. And spamming my phone makes the things worse. It is creepy.

Efficiency at its best, Sparkly Maids is a class act outfit from front to back. The maids showed up on time and left no stone unturned. For each part of the house an inspection was required to which they passed with flying colors. Good company great service!

This was a fantastic service! Easy to book. Asked all the right questions. Booked fast and easy. Great communication. Arrived on time!!! Were pleasant and efficient. They did a beautiful job and charged a very fair price! I will use them again! It was for a make ready for a rental property. I was pleased more than other services I've tried! Thank you Sparkly!

The team did such a great job cleaning my home. The office staff is always easy to reach, and I appreciate the human interaction and excellent customer service! So much better than services that want you to use their app and book everything online.

Manuela was phenomenal. She showed up early, worked quickly, cleaned everything until it was spotless, and had me check her work before leaving. She was polite, professional, and terrific. Sharon in the call center was also very courteous and professional and resolved all the questions I had. 10/10 would use again.

This has to have been the easiest process to get scheduled and the work done quickly. Their communication is outstanding and their work is even better. It’s the cleanest my house has been since we moved in 4 years ago. I used another company in the past for a deep clean and this one blew their work out of the water. Spotless from top to bottom! Thank you all so much! You have earned a customer for life!

I hired sparkly maids out to do a deep cleaning yesterday, and I was beyond satisfied. Myrna and her partner did amazing work. All at a reasonable price, especially compared to other places I looked. My house looks and feels better than it has in a long time thanks to Sparkly Maids. 10/10 would recommend 👍

With 3 kids and a husband who works from home, I really appreciate Sparkly Maids' ability to accommodate last minute scheduling changes. They are prompt, efficient, and leave our home looking and smelling wonderfully clean. When I'm putting the kids to bed, they always say they don't want to get under the covers because they'll mess it up (that tells you how often they make their beds 🤣). Thank you Sparkly Maids!

Easy to schedule, they answered all my questions.
Good job on my first service which was Deep Cleaning. Right on time. I'll be having them come again. Tracy & Cynthia were efficient and friendly!