HVAC reviews in Pearland, Texas

I've been a loyal customer for years and it's essential to have reliable people like plumbers you can trust. In the Houston area, AC units are crucial, and Dalton folks consistently get it right - they show up on time, are professional and courteous, do top-notch work, and always respond promptly when something goes wrong. If my AC breaks down, I know they'll arrive same day, which is a huge relief. While there might be cheaper options out there, I wouldn't consider them - Dalton's service is unparalleled, and I highly recommend them without hesitation.

Dalton Air Conditioning gave us a solid analysis of our humidity issues and a clear plan to fix them at a reasonable price. We're confident they'll get the job done efficiently, thanks to their expertise and friendly demeanor.

I recently had an issue with my air conditioning unit on a late afternoon, and Dalton A/C & Heating sprang into action. They scheduled a technician for the following morning at 10am, and Aaron arrived right on time. He was extremely professional, knowledgeable, and took his time to thoroughly inspect my entire system. He even snapped plenty of photos on his tablet to reference later.

He identified the problem with one faulty component, recommended replacing it, and suggested installing a surge protector to prevent future issues. The recommendation didn't feel like an upsell; Aaron left it up to me to decide. The repairs were completed quickly, and my A/C was back in working order soon after.

I'm extremely satisfied with this experience. I would highly recommend Dalton A/C & Heating to anyone in need of air conditioning or heating service. I'll definitely keep them on my contact list for future needs.

I've relied on Dalton for my A/C needs for six years. The service has been top-notch - Charlie and Aaron are skilled technicians, while dispatcher Katie is particularly friendly. When I needed help after Harvey, James was the first contractor on site and helped get me back on track.

Dalton AC delivered top-notch service at both my business and home. Aaron and his team did an excellent job, being prompt, professional, and straightforward. The experience was hassle-free with no unexpected costs. I regret not using them for my previous AC replacement - it would have saved me a significant amount of money. They're now my go-to choice for commercial and residential projects; I highly recommend them.

I've been relying on Dalton's services for years and I'm consistently satisfied. The technicians and office staff are all friendly, knowledgeable, and polite. When I had a heating problem recently, Aaron arrived early, diagnosed the issue quickly, and presented several solutions. Overall, Dalton delivers reliable service that's worth calling them for.

I stumbled upon Dalton while doing a quick online search, drawn in by their impressive online reputation. I called them up immediately, and they answered right away. The next day, someone arrived to provide a quote for our new system. Their tech, Keenan, was top-notch - we received the quotes at his house, a rare courtesy from other companies.

Their initial customer service left us impressed, so we decided to go with Dalton. Our air conditioning system was installed the following week and completed in just 6 hours. Keenan supervised the installation team to ensure everything went smoothly. Given the exceptional service I've received, I'm confident you won't be let down if you choose Dalton.

We're super happy with Dalton Air Conditioning and Heating! Their service plan has been great for us - it covers our AC three times a year and includes air filters. The company sends reminders when it's due, shows up right on time, is reliable, and reasonably priced for all your heating and cooling needs.

We've had a fantastic experience with Dalton A/C as our new homeowners, Katie and James. They've made a huge difference in our lives, taking care of what we thought was inevitable - an AC breakdown in the middle of summer. However, from the get-go, Dalton A/C worked with us to fit our schedule and has consistently been responsive and professional. On the day our AC stopped working, James showed up promptly and professionally, putting in a lot of effort to resolve the issue on the same day. I'm thoroughly impressed and won't be looking elsewhere for our AC needs. Their reputation speaks for itself - they've earned my trust completely.

Dalton AC/Heating is out of this world! Exceptional customer service from both the office staff and Charlie, the technician, is truly unparalleled. He's always courteous and professional, never losing his composure. What sets him apart is the meticulous inspection of my heating system – he genuinely cares about ensuring everything runs smoothly and safely. That kind of attention to detail is rare, making Dalton AC/Heating a standout in my experience.

We needed a new heating and cooling system, and after consulting with several other companies, we chose Dalton Air and Heat. Charlie arrived at our place and walked us through our current setup and his suggestions for replacement systems. He was very detailed in his explanation and answered all our questions about the equipment and installation process. Cadie helped schedule the installation on a time that suited us. On install day, Jose and his team showed up promptly and got to work right away. They worked methodically and kept the area tidy throughout the entire job. Charlie and Aaron made several visits to check progress, with Aaron being particularly polite and diligent. We're extremely satisfied with Dalton Air and Heat - when spending a significant amount on a service, you need to be confident in who you're working with. I wouldn't hesitate recommending them to anyone. Their team is top-notch!

Jaylon was a very honest and respectful technician. After years of using Dalton, I've always had great experiences with the company. Their techs are thorough in their work, offering helpful suggestions but never pushing for unnecessary upgrades.

We've had our HVAC system replaced by Dalton AC & Heating a year ago, and I'm extremely satisfied with the results. Their technician, Richard, recently visited us to service the unit for the second time, and everything is working perfectly. We're thrilled with our decision to go with Dalton AC, both in terms of the product they sell and their ongoing support.

On a Sunday morning, our AC system started malfunctioning, but Aaron arrived on Monday morning to assess the issue. He diagnosed a problem with the condenser motor, which was nearing the end of its lifespan. Instead of just replacing the motor, we discussed replacing the entire system, as it was over 15 years old. We agreed on a new system model and price, and Aaron replaced the motor for free to ensure our home remained cool until the full replacement could be completed.

Aaron listened attentively to my family's needs and provided us with options before we made any decisions. When the crew arrived on Thursday morning, they were prepared and set up blankets to protect our floors. The work was done efficiently, and they answered all my questions along the way. I like to observe what technicians do while working on my home, but Dalton AC's team didn't mind at all – they even took the time to chat with me about their families.

Once the installation was complete, Aaron explained the parts and labor warranty from American Standard and Dalton AC. He walked me through the new thermostat, which is a significant improvement over our old system. The crew also cleaned everything in the areas they worked on and even used a blower to remove any debris from the property. Two weeks have passed since the replacement, and we're delighted with our new American Standard models – our home feels cooler, and we appreciate the attention to detail.

We're grateful for Dalton AC's commitment to their customers' needs, as well as Aaron's professionalism and kindness. Their work has been top-notch, and we wouldn't hesitate to recommend them to others.

Dalton's crew installed a new A/C unit that exceeded our expectations. Their attention to detail, punctuality, and work quality are top-notch. From initial contact to completion, the experience was seamless and professional. Charlie stands out as an exceptional technician - knowledgeable and reliable. Overall, I'm extremely satisfied with Dalton's service, highly recommending them for any A/C needs.

Update: Most of what they're saying is flat-out lies, and I never mentioned anything about not paying, as I was trying to find a solution the whole time. What actually happened was that instead of taking ownership of their mistakes, they got defensive and started making idle threats of court. They claimed the breaker box and amps weren't sufficient to run their product, which wasn't ever communicated to me.

The issue wasn't with the AC itself, but rather with the office's behavior. They lost their cool and became belligerent, treating customers poorly. If they wanted to have a professional conversation, they should have manned up and done so. The only part of our experience that was positive was with some of the techs and installers, who were great until the office got involved.

When we called about an electrical issue on the day of installation, I relayed the information to Cadie as instructed, but she responded with hostility and attitude, claiming it wasn't their problem. I let it slide initially, thinking there might be a misunderstanding, but after seeking help from multiple electricians, they told us that a complete electrical overhaul would cost around $6,000.

I tried to relay this information to Cadie again, but she became even more hostile and dismissive, claiming they weren't electricians. I get it - they're not experts in HVAC - but you'd think an honest mistake like that could be owned up to without all the aggression.

It's particularly galling when an "expert" claims they can assess a breaker box and say whether something will work or not, yet still makes assumptions about our situation. A car salesman might be able to tell you if your car needs a battery, but at least they have some basic knowledge.

Instead of trying to make things right, they resorted to empty threats and claimed I was the one who was in breach of contract (which we never signed). It's clear they were more interested in bullying us than listening to our concerns or finding a solution.

The experience left a sour taste in my mouth, particularly with how poorly Customer Relations was handled. If their product is genuinely flawed due to lack of knowledge, it's time for some education on the product and procedures.

What I will say is that they did show some goodwill initially by sending over Astros tickets after we agreed on the AC. However, when our second conversation didn't go as planned, those tickets were taken back. That in itself says a lot about their business practices.

Save yourself the hassle and headaches; avoid Weeks.

I've had a consistently good experience with Dalton Air, largely due to their efficient communication that keeps customers informed. The technicians are always professional and demonstrate the company's commitment to honesty. Abram was particularly thorough and took the time to explain his work, as well as patiently answering all my questions. His courtesy and expertise have earned him a spot at the top of my list for recommended service providers.

This company truly stands out - we're grateful for their excellent work. From scheduling to installation, maintenance, and repair, every aspect of their service is top-notch. We've had two new systems installed in our home by Dalton, and we're thoroughly impressed with the quality and attention to detail.

The follow-up care received has been just as impressive, with Charlie delivering exceptional service during yesterday's quarterly maintenance visit. His professionalism and dedication are a testament to the company's commitment to excellence. If you're looking for reliable, high-quality work, this group is definitely worth considering.

I was initially hesitant about Dalton HVAC's services, but they've shown that they're committed to making things right. After my initial issue, the technician came out and documented his work with photos and videos, which is more thorough than what I had done myself - I'd just used tape. They took a different approach, using both tape and mastic, as recommended by HVAC experts.

It's reassuring to know that they're dedicated to customer satisfaction. Being present during the work process can make a big difference; you may not understand the specifics, but you'll notice if it's done poorly. Unfortunately, my ducts kept falling out of my air mixing boxes on multiple occasions - twice in different units, even after they cleaned the evaporator coils in spring and fall 2024. The issue persisted, with the ACs blowing cool air into the attic for an extended period. It took three visits to resolve the problem.

I reached out to the company on Tuesday, and Aaron arrived the following day to address our AC issues. He was punctual and kept me informed through texts about his expected arrival time. Unfortunately, the problem persisted, so I contacted Ms. Katy at 4 pm, and she sent Charlie over right away. He quickly identified the issue and made the necessary adjustments - it's now working flawlessly. The staff are all pleasant, professional, and responsive. My in-laws have used them for years and have had excellent service from their team; thanks to Katy, Charlie, and Aaron!

Charlie and his team delivered outstanding service. They were meticulous, courteous, and answered all my queries thoroughly. The installation process was tidy and respectful of the surroundings - a credit to their professionalism.

Dalton's emergency visit saved the day, diagnosing our air con issue on short notice. The replacement coil fixed the problem, and we're back to normal. Quick service, reliable staff - what more can you ask for? Highly recommend! Five stars again.

Update: Dalton installed a new system in my second home, and it was just as seamless.

Another maintenance visit from Dalton didn't disappoint; their thoroughness and professionalism remain top-notch. I won't consider anyone else for my needs - they're the best choice.