Appliance Repair reviews in Plano, Texas

Do not EVER use this service. Their scheduling software is horrible. You have to agree to a 8 hour window for service. They may show on the scheduled day, but maybe. Then, they will just reschedule you for another day at will. Oh, I called their customer service, but you go straight to India where their people can send an email that does nothing. You can’t talk to anyone who counts. Wanna speak to a manager? They’ll call you in 24 hours or so. Unbelievable. This company is horrible in every way.

Steve was very professional and knowledgeable in evaluating and repairing my dryer! Highly recommend him!

The technician is very experienced and kind. He is able to fix the issue right away. Really appreciate his helps.

Technician was knowledgeable, asked pertinent questions and made several suggestions. Professional and personable, I appreciated his concern for the problem.

The Sears technician, Angel was very professional, definitely very knowledgeable. He was personable and completed the repair in a timely way. I would definitely call Angel and Sears again!

It took about three or four service calls to fix the problem, but the last part that they put in, they really messed up with the cables and had done a sloppy job

Kevin couldn’t get the part on December 23 so he picked it up and came to install on Christmas Eve!!! Amazing service! He was extremely professional and yet engaging. His personality and demeanor were outstanding!

I’d give 0 stars if I could. Technician came out once and said it was the fan but didn’t tell me the part was being sent to me. So I didn’t watch for its arrival. Then he came out a 2nd time and said it needed another part and he’d be back. Then crickets. Turns out the part ordered was not for my model anyway. Then without stepping foot back in my house said it was the compressor due to damage that doesn’t exist. I’d call to complain but Sears AI doesn’t know how to tell you anything about a ticket that was closed without a repair being made nor can you reach a supervisor.

Technician was great. Had to order a part, so we had to schedule a follow up appt. He was notified when part arrived, and he called to offer an earlier appointment for the same day the part arrived! With 5 adults in the house, we can’t go long without a dryer. We were very thankful!

Great response times

Professional, knowledgeable and thorough tech.

Very pleased and will recommend..

Thanks for the prompt and excellent service.

Good service and kind working hard

Technician was very knowledgeable and professional.

Very knowledgeable fellow and very quick.

Quick great service! Recommend!

Very professional iin his workmanship!

Excellent service and prompt response time.

Service was quick and fast.

Great service. … easy to set up dates!!!