Appliance Repair reviews in Plano, Texas

George’s Services is the real thing when it comes to Appliance Repairs. Mike is the technician I am praising for his skill, transparency and ability to explain the issue suspected and the steps he was going to take to resolve my oven control panel of our GE Profile built in. He diagnosed and resolved the issue with his knowledge and expertise of experience. No unnecessary upselling or drama during the repair. I will call on George’s Services again in the future. I would recommend for in home appliance repair. Thank you Mike and George’s ………..

He replaced something in my washing machine. After he was gone, I used it and it still clicks between cycles, but it doesn’t make that noise during the cycle so I’m very happy with what he did.

JaVodka was amazing! He checked everything and made sure that I understood what to do. He was very kind and patient. He was just what we needed.

Noah was personable and showed professionalism in his repair of our fridge. We were happy with the work that he did for us.

Awesome technician !!!
Very good experience with this company

The technician arrived on time, correctly diagnosed our dryers problem, replaced the failed components, and completed the job in less than 1 hour. I would use this service again and welcome seeing Tony, our technician again.

Purchased the warranty from Sears back in August. Refrigerator started leaking on Monday and although online it said there was an appointment available through the warranty on Monday they could not get someone here till Wednesday. Sergio showed up late and then was unable to do any repair because he said somebody else needed to move it. Sears repeated the same issue sending out somebody who is not authorized or capable of moving out the refrigerator.

I am angry. Might not have totally been JAVodka’s fault. Might have been misdiagnosed by the first Sears technician. All I know is javodka did some repairs that weren’t necessary. I paid for parts I did not need, and he left with my ice dispenser still not working and told me to go purchase a screw at HD and replace it myself. Or buy a new ice bucket. Then charged my card, cause they had it on file from my previous payment, when I told him I wasn’t paying cause the job was not done. Glad I’ll never have to use Sears Home Repair again.

Noah took the time to listen to the issues with the fridge and after 11 service calls he finally determined that everything had been done to repair and replace parts and was finally able to declare the fridge unfixable. The last Sears technician had declared it unfixable and then told the warranty company it was fine. We are thankful that Noah was finally able to get us the determination that should have been declared months ago.

Friendly and professional- 5 stars all the way

Scott did a great job working with his team to determine the root cause of our refrigerator issue. Part was ordered, and he came out the day after we received it.

Extremely helpful in resolving the issue with GE. He went over and above to assist us to see that the repairs were made according to the warranty. Noah truly exhibits customer service.

The technician was extremely knowledgeable and polite. He knew exactly what the problem was and how to fix it. He stayed until the job was completed and he left my kitchen clean.

Great timing and finish the the service on the washer and dryer in good timing. He was excellent!!! Thanks

Hussein did a good job with the repair on our Electrolux washer. However, we have problems with the fact that there is no mention of a phone number that allows us to speak to a live person. The telephone menu system that's in use, is set up to only allow the answers that Sears Home Services wants and if one doesn't give that particular answer, the Sears Home Services phone menu system hangs up on you. This is not good and would be a major reason to discontinue service with Sears Home Services. Also, once one has made contact with Sears Home Services, one starts receiving, various text message from different numbers. This is extremely annoying!! Because of the way their system works, I would not be inclined to giving Sears Home Services a referral.

Tony was awesome, prompt, courteous and very helpful in performing our annual maintenance on LG washer and dryer. Would highly recommend.

He was the best repair man I have ever had ! Explained every step he was taking. He was skilled in his job for sure. Extremely positive customer service experience. Thank you !!!

Calling Sears Repair ranks in the top 10 worst life choices I’ve ever made. My fridge stopped cooling so I called Sears repair since we had used them in the past. The Tech showed up and had the most offensive odor and was visibly filthy. He ordered 3 parts for our fridge and went on his way. Due to the technicians odor I wanted to make sure a different tech came back to do the repair. This is where things took a hard left to the current hell I’ve been in for 2 months. 2 parts arrived within a few days and 1 was on back order. I was not able to get a straight answer on who the tech would be, and no one could tell me anything other than the part on back order will be there before your scheduled repair date. The day before the scheduled repair date I spoke to a rep and he canceled the apt due to the part being on back order. At this point I had been without a fridge for over 2 weeks and needed it fixed or to buy a new one. Once the apt was canceled I was told a refund request was submitted. I waited for 2 weeks hearing nothing so I called again and was told the refund was rejected because they needed to send UPS to get the parts and then they will issue a refund. UPS was supposed to contact me within 3 days. A week later I filed a claim of error with my CC company. Sears told my CC company that I had received parts and service so they were owed the money. Another week later UPS came to pick up the 2 parts. I called Sears again and requested a refund because they now had the parts, once again they declined my refund request. I have called again to request a refund apparently the billing department was not aware they received the parts. I now have to wait another 7 business days to see if they will approve or decline the refund. I have made about 20 calls in total to Sears they have the worst customer service staff, no matter how many times you beg they refuse to get a manager to help or escalate the issue. Everyone has a different lie to tell you. Sears repair is stealing money from customers. I did not have a warranty and was a cash paying customer and was robbed.

Terrible. Technician never showed up. Does reply to calls or messages

My technician was efficient, knowledgeable & very personable. He installed my ice maker in no time. He told me that not having a filter meant I do not have filtered water. The previous technician took the filter out & left it out leaving me with unfiltered water. I hope I'm nearing the end of the unending repairs of this refrigerator that I don't even like. I'll soon be wishing I had gotten a whole new refrigerator as this one is a complete disappointment.

Knowledgeable, thorough, friendly and seemed to go out of his way to help.