Plumbing reviews in Plano, Texas

Ben is a terrific representative of your company. He arrived early and went right to work, evaluating the problem and discussing necessary repairs and cost. Ben is a very personable and knowledgable fellow who knows his trade and communicates well. I enjoyed having Ben repair my plumbing; he even minimized the pain of the repair cost. Should another plumbing problem arise, I will call for Ben - a true professional.

Technician Noah came 8 o’clock on time and was able to unblock the sink line in short order and put back the plumbing. My wife and I were really impressed with his impeccable professionalism. This is the second time I have used Ben Franklin Plumbing for no hassle highly efficient handling and I highly recommend them. They do live up to Benjamin Franklin’s legacy.

Devin Morrow went above and beyond to troubleshoot our issue. He is very knowledgeable and personable. We have a phased plan to address our needs and he was honest and upfront about the best approach. Quotes were reasonable and we will be having him back to execute the plan. Thanks Devin for spending the afternoon with us !

Outstanding professional service! Great attention to details and worked with my schedule. Would recommend Mr. devin Morrow. He worked neatly and quickly! It was a big messy job and he accomplished it very thoroughly. He even cleaned under my sink!!!. Thank You Mr. Morrow.

I highly recommend Benjamin Franklin Plumbing! Chuck Smith was very personable, professional, thorough and obviously highly experienced. He could have easily charged me for what he came out here to diagnose just for showing up but after they identified the problem we wound up correcting something totally different. He applied the diagnostic fee to the services we selected. Really unheard of in my past experience. His apprentice Aaron was also super personable, reapectful and engaging, especially with our needy lab pup.as well. Really appreciate their service 5 stars from us!

We drove home to find water running from the garage to the alley! Called BF and had the technician there that afternoon. New hot water heater installed all to code and finished in 2 hours. Just flat excellent service, thanks Jeff and Ben Franklin.
AJ

Arthur was very knowledgeable and patient. His expertise helped us to limit the scope and cost of work needed to be done to solve a leak. Very thankful for his kindness. Would not hesitate to call for another plumbing issue in the future.

Again, great service from Benjamin Franklin. Michael Pack explained everything clearly and well. We may still have to have some work done, but it was not yet required today and I appreciate his honesty about that, but what might be later required. We were not charged for today’s call. And we have time to consider our options. Benjamin Franklin is a great company.

Timothy forde was very professional and courteous. He found the leak and fixed it and helped set us up with dry force for repairs. He evaluated our hot water heaters and advised us on care.

James and his helper were great. I'm glad they were able to get it all done in one day they did great service in replacing a new water heater and a new faucet outside. I definitely will be using Benjamin Franklin again. Thank you for your service today.

Beware- it turns out that these pipes if not tightened, painted and treated correctly when first installed by a confusing mix of builder and supplier can fail to seal. Thus a call to a plumber is required. Ben Franklin team came highly recommended and Mike explained exactly what i was paying for and why. The work is warrantied and i felt i got good service hence this review.

This was an emergency outdoor spigot issue in the hard freeze. James was very pleasant and willing to explain things so that I understood. He wound up doing a bit more work than I had originally reported and I was thrilled he could fit the other work in. He was patient with me until all was in working order and promised to come back if anything was even slightly out of whack, especially with the comfort system installation – which it wasn't. I am definitely a happy customer now with my spigot shutting off and practically instant hot water out of my faucets. Pricewise, I would consider them middle-of-the-road and they guarantee their work which is essential.

Cody at Ben Franklin Plumbing did an excellent job helping us with replacements for our external faucet, and internal toilet and sink. He checked our grey water drainage to get a clearer picture of drainage issues. His hardware recommendations were well researched and opted for the 7-yr warranty on the toilet install. Previously, we accepted a BFP warranted water heater install and had excellent results. Cody said, “You let us do the warranty install, and you will never have to worry about it.” We had a great experience! We highly recommend. —Greg in Garland TX

I’d give more stars if I could. We’ve been customers for more than ten years and they have always been great but this most recent service call was somehow even better. Matthew was conscientious and really listened to what the issue was. He had thoughtful ideas of how to fix the issue, not just “replace parts until something fixes the problem”. Rare these days. Almost as good was the office finding a way to get us a same-day service call the day before the ice storm hit.

Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.

Garrett did a fantastic job!! He was on time, polite, and knowledgeable about our plumbing issue. We will definitely call the next time we have a plumbing problem.

Staggs team was exceptional with Matt as the owner taking the initiative to call me personally which is why I chose to go with Staggs to do my leak repair. He had his team out to my house within two hours after the call and the team started to work on my property the exact day. The proactiveness and communication is why I will continue to use them and highly recommend to anyone needing plumbing to take place at their home. Easy to work with and thank you to Andrew and April for their continuous communication and support through the entire process. Thank you, Team!

Garrett was awesome. He came out last minute at 9pm at night for water pouring into our house. He was so knowledgeable and fixed everything so promptly as well as walked us through next steps. Would highly recommend.

Excellent customer service and the work performed was top notch! I highly recommend Garrett and Trent at Staggs Plumbing. They helped me and my family with an emergency repair of a busted pipe. Got the job done, with same day service, with a commitment of excellence.

Jeremy and Alex were top notch! It was out first experience with Staggs Plumbing, and we will be using them again in the future. It's nice to have technicians in your home who are knowledgeable, hardworking, AND respectful.

They were polite and professional in every way!!

It was nice to have someone so knowledgeable and respectful in my home.

We Highly recommend them!!!!