Reviews of local pros in Plano, Texas

Not being home while application was performed, I knew job was thoroughly done! Both lawn’s flagged, fertilizer seen throughout my yard and not a lot on my driveway or patio. No doubts that I received what I paid for! Thanks KENJI.

Anthony D. provides excellent customer service. He truly cares about providing the service that he would want to receive. Because of his experience and knowledge of mosquito control along with his caring about doing the best he can do, the mosquito population around my house is at least 99% reduced. I’m blessed to have him as my TruGreen TruDefense Mosquito Control Technician. Very pleased with the service he provides. Anthony is very respectful. He has a great attitude about his employment. He has a positive attitude about life! Thank you Anthony D.

Stephen was fine and did what he could. This was my third call into your help line. We have been customers for years and are ready to cancel services. Paid to have our lawn Aerated and seeded last fall and now can not get service to come back out. Our lawn looks the worse it has in 4 years after spending that money, I was told would make it look even better than the season before. Have now called in 3 times asking for service and stating we are not happy. Keep getting told service will be out and nothing. If not serviced by this Friday, August 15th or a call from management explaining what is happening we are cancelling services.

As always, Kendric was very professional and courteous. He explained the chemicals used in today’s application. Very pleased with the TruGreen results.

TruGreen used to be reliable, but not anymore. On Feb 25, I was quoted and charged for the full season at a discounted rate, replacing a more expensive monthly plan. The rep confirmed everything was handled correctly.

About a month later, I noticed weeds in my lawn and called to complain—only to find out my account had been canceled, with no explanation or record of who canceled it. The rep mentioned a refund, and only then did I check and realize they had partially refunded me. But the bigger issue? They refused to honor the original quote and said I’d have to be treated as a new customer. The new quote was nearly 3x what I had originally paid.

I spoke with several reps—none took accountability. One even told me to go shop elsewhere if I didn’t like it, because “they have enough customers now.” That kind of arrogance says everything. TruGreen made the mistake, and instead of owning it, they passed the burden onto the customer. Shameful behavior.

I was glad to set up my initial treatment online. The tech arrived when I was told, and he rang the doorbell. We had a nice chat and he answered my questions. I’m pleased with the customer service so far.

I just want to mention that I have been with TruGreen for many years and there is a reason why. They perform great work and all representatives I deal with are very respectful and responsive. They always ask if there are any issues or concerns you have with the lawn before they start work and they will tell you what type of treatment they will be performing and what type of results you should see, together with the time frame. They always keep customer service and performance as their top priorities. I am very pleased with the quality of their service.

The 1st year that I signed up with TruGreen was wonderful. Lawn was green and no weeds at all. They took good care of my lawn. But since that 1st year, my lawn has look subpar and not looking its best.

Our TruGreen lawn guy was Colin who came to just apply a fertilizer. Even though I had not called TruGreen ahead of time about a concern of weeds popping up in one particular area, and even though Colin had just come to apply fertilizer, he listened to my concern, took care of the weeds after he applied the fertilizer, gave us some good advice on water during the week, and did not leave until all our concerns were addressed. Thanks, Colin!!
Tom & Jennifer Wales

Tech arrived within the allotted time window and went right to work! He listened to my areas of concern regarding the core aeration service and performed the work exactly as we wanted! Very happy!

Warning: Do Not Use This Company

My husband and I hired TruGreen because we had a few brown spots on our lawn and hoped they could help restore our grass. Instead of improving it, they completely destroyed our yard. Our entire front lawn, which had been mostly green, is now dead and brown because of their treatments.

Their customer service is equally terrible. They make big promises about turning your lawn green, but when they fail to deliver, they refuse to take responsibility. They would not provide a refund, so we disputed the payment through our credit card. In response, they went as far as filing for debt collection against us. This is absolutely unacceptable.

This company has no integrity. They take your money, damage your property, and then try to hold you financially liable for their mistakes. They do not stand by their word, and they do not honor their commitments.

TruGreen is not just incompetent—they are dishonest and unethical. I strongly urge anyone considering them to run the other way. Do not waste your money, and do not risk your lawn with a company that refuses accountability.

Avoid - I cannot stress this enough. Complete waste of time and money and has caused me more work. The first two treatments of weed control and fertilizer were both put down less than two hours before days of heavy rain. Predictably, the surfactant hadn't dried and all the treatment and fertilizer ran off. Support said "it just needed a good watering in". Funny.

The third time, yesterday, they marked service as complete without doing anything. It was marked complete one minute after arriving. No flags in the yard, no note on the door, nothing on the cameras. They said they spread 14lbs of granular fertilizer. If they had (which would have been over applied because they still are charging me 300sqft extra because my patio isn't on the Google satellite photo, which I've also complained about), it would be in the yard. It's granule. I have sincerely looked. I can't find a trace of granule in the bare spots, run off areas, or against concrete where it would accumulate. I know the fertilizer they spread. If you're gonna lie, at least say it was liquid.

I've cancelled service and asked for a refund, but honestly at this point it's more work for than if I had just done it myself in the first place as I have the last three years. I wanted to save some work, but my yard has never looked worse.

Attached are pictures of my yard after treatment yesterday. I can't spot the fertilizer in any of them, but maybe it's just hiding beneath all the weeds that have popped up on their watch.

Paid them over $700 for a year's service. I told them twice when we set up service the backyard is off limit. They came out 9/11/23 right after it rained to perform aeration. Unfortunately I was not home. They drove their equipment from the street onto my neighbor's yard tearing up half their lawn, my lawn, leaving tracks everywhere. They missed half the yard. Mud all over the sidewalk. Then they went into our back yard, ran into my grill, over a hose and cord tracking mud all over our pool deck. I wish I was making this up. The level of response has been poor as well as I am on day 3 with no resolution. If I wanted my yard tore up, I would have rented my own equipment, waited for it to rain, and paid a 5-year-old to run the equipment. I would have gotten the same result.

Lewis is a great guy! I hope he continues to come. My only problem with your company is the amount of notification time before a treatment. Since I want to be home at the time, I would like 48 to 72 hour notice before each treatment.

William Joy is so throw in covering all the trees and shrub on my property, which are a lot. He always answers any questions I have and is secure enough to even give his number as well. An excellent person to have as an employee.

Received great service today as always. Got the mosquito and pest defense. The technician Travis was super friendly and did a great job! I've been using TruGreen for many years. They
truly have the best customer service! During my last service the technician didn't do my back yard. I let them know on their feed back form and had 2 customer service reps reach out to me. They came out and completed the service within days. My yard is beautiful because of TruGreen.

I have been a TruGreen customer for years. I was with them in North Carolina before moving to Dallas. The TruGreen Plano Team is great! I have had the pleasure to work with Josh Regalado and he is the best. Josh is very professional, knowledgeable, and attentive. Josh and his team have been an integral part of helping me grow the yard I wanted. Josh, I appreciate everything you do for us. Thank you for your help!

The longer I am with TruGreen , the worse my yard gets. I have been with them 10 years and called to ask why my lawn was not meeting expectations. They apologized and said they would send someone to meet with me... The guy never showed up. This company is just about the numbers ... their work product shows.

The experts were helpful, but the management of the company and customers service were very disappointing. Now they using bots, that making the customer service worse. They sent me bill with service date, but on the day no one came to my place to do any service, I asked the customer service, firstly they said the expert found wrong address, so I refused to pay the bill. Then they kept sending bills by post to me and the reason is their system telling there was a bill. Then I wanted to over all the chaos, but found out cannot pay the bill online, chat function could not help at all. I had to call them again to pay the wrong bill to over the interaction with them. Very disappointing service. Not recommended.

Results meet expectations with little or no contact with the specialist. I have one of the best lawns on my street.

I just want to warn others about the terrible sales experience I just had with Akila. We were not told in advance that he would be coming to our home to discuss pricing options. After verbally listing prices I asked him four times to email or print out the quote since my wife was not available to review and compare with the prior research she had done. Akila refused to send the quote and insisted I had to provide my credit card to initiate the first treatment in order and only then did I get a text message providing the details.

We called Akila to cancel and he said he couldn’t cancel it even though he just told me the treatment could be cancelled in 3-5 days. We called customer service and at first they said they couldn’t cancel. After reminding them that Texas law requires they allow for cancellation they proceeded. We’re still waiting on the cancellation confirmation email.

Edit: bumped from 1 to 2 stars since I want to acknowledge that Akila did know his stuff about weeds and shrub issues.