Reviews of local pros in Plano, Texas

The air conditioner broke down last night, but he arrived early this morning and fixed it. The technician was exceptionally polite and professional. I highly recommend his services for any air conditioning needs.

Polar Bear AC was very detailed and professional. I got maintenance on my old unit which this company will keep going into the future. Happy I found a owner operated company I can trust!

They are always quick to respond and very reliable! I always trust them to troubleshoot and resolve any issue. They even use shoe covers when working inside, which is a thoughtful touch. They are the best in the business!

We are a property management company and we have hired this contractor numerous times. They are punctual, courteous, and always got the job done without ever upselling their services to property owners. Definitely a trust worthy contractor.

XP and his team helped us replace a broken AC unit with affordable price. They are very professional and easy to work with. Highly recommend!

I’d like to thank Xiaopeng Yang, the technician of Polar Bear HVAC Services, for his excellent service to fix my AC. After 3 weeks overseas vacation I found the AC was not starting. Refered by a friend I called Xiaopeng and he came on time. He quickly found the contractor, control board, and leaking detector all out of work, possibly damaged by recent thunderstorm. Since still in warranty he went to the part store, picked up the control board etc. and quickly replaced them. He explained each step clearly during his diagnosing procedure. Great services! And I definitely refer him to my friends.

THEY ARE THE BEST HVAC TECHNICIANS WE HAVE USED SO FAR!

We had an issue with our unit, as it wasn't operating like it should/efficiently. We made a late schedule, and, surprisingly, they were able to still come to our house(I'm pretty sure they were swamped that day, since it was already dark outside). They checked all intake/outtake vents, and found the issue right away. After they fixed our A/C unit, OUR ELECTRIC BILL DROPPED DRAMATICALLY!

They made it so easy and efficient, and was very professional and detail oriented. I WOULDN'T USE/RECOMMEND ANY OTHER HVAC COMPANY AFTER WORKING WITH THEM!

Thank you so much Xiaopeng for helping our family!

The service is wonderful, quick, professional, responsible, reliable and the price is very reasonable. The previous AC company gave us a tuneup and told me that we need adding the cooling fluids which costs around $6,000 and have other problems too. The total cost to fix our two units is about $8,000. Of course, the man suggested we should install a new one. After my friend recommended Mr. Yang to check our system, I was told by Mr. Yang we only need to add one pound cooling fluids for $60, which is 100 times cheaper than the previous estimate. We then replaced two capacitors and installed two new Google thermostats. Since we had problems with the original AC installation which mis-marked the AC doors.Mr. Yang worked very hard until midnight, but only gave us very low service charges. Now, our home AC system works perfectly with automatic adjustment of temperature control. I believe his company is one of the most trustable companies in the AC service.

XP gave us such amazing service and affordable fee!! He came first and informed us that it was the breaker. So my husband went ahead and changed it. Two hours later our house is still sitting at 84°. By this time it’s 830pm and I send him a message. He immediately responds and walks us step by step on what to do. After 15mins of still having issues, he decides to come over. Immediately fixes the issue and it was capacitor. He switched it at an affordable price. Thank you XP!! And we will def be reffing his business 👍🏻

Polar Bear HVAC services provided excellent service! My technician stayed until he was confident my new thermostat was working properly; appreciated the 'thorough' service and would recommend to anyone!

I’m in charge of the maintenance at my church. They helped us overhaul our troublesome 20+ years old TRANE HVAC System and upgraded all the outdated mechanical thermostats with digital ones at a very good price with warranty. Now, the congregation can enjoy cool air at church in the Texas summer. Many thanks to Polar Bear for their professional service. Highly recommended!

XP and all of Polar HVAC are beyond amazing! They take extra care to explain each and every step of the HVAC system and install. I would not call anyone else! Completely trust them with all our HVAC needs. They are the best in the business! Thank you XP! Greatly appreciate you and Polar HVAC!

Polar Bear came out to fix our air conditioner on Friday. The gentleman was very professional, checked both units and repaired the one that needed additional freon and a bad switch. He told us how to watch for similar problems that would have indicated to use that there was a problem building while the unit was still cooling the house. Excellent service!

Arrived in the late afternoon of Labor Day, punctual to the minute like a Japanese Shinkansen train. Very friendly and competent service. Air conditioning was repaired and is working perfectly again. Are we still in Texas or already in Japan? We can only highly recommend the Polar Bear HVAC service.

My AC condensation was blocked, so I called Pollard Bear HVAC. Mr. Yang and his team showed up very quickly today, which is a Sunday, and solved my issue within 5 minutes. They also provided excellent suggestions and showed me important maintenance tips. During the walkthrough of my system, we realized my machine was short of Freon, and they filled it. They are very friendly, prompt, and professional, and I highly recommend them to anyone with HVAC issues.

I have AC issue very summer and it drives me crazy! Yang Xiaopeng provided me a very very professional service experience. He was response very quick, like around 10:00pm at night he would come over and diagnosed the problem and fix it at a reasonable price, also explain to the customer why this happening. very patient, very profession.... I am very impressed and appreciate his professional services.

I would like to extend my appreciation to XP and his Polar Bear HVAC services for their exceptional service. My AC went out on weekend, they came out, did the inspection and identified the problem on the same day, then on Monday they came back with the new parts and got the AC back running again

Their response was prompt, and the technicians were both knowledgeable and courteous. The quality of their work and their attention to customers needs wast truly impressive. Also the charge is very reasonable. I would strongly recommend XP and his Polar Bear!

Professional and fast service to get the AC fixed in a hot day. Work continuously to finish work until 11pm. Thank you for the hard work!

Excellent service! One of my outside condenser units went out on a Saturday afternoon when the outside temperature was 100F. I called several AC companies but none of them could come out until Monday or later. Mr Yang was recommended to me by a friend. I called him up and he was at my door 15 minutes later. It turned out to be a bad capacitor, which he replaced very quickly and got my unit to cool again. He then came inside and checked supply air temperature to make sure it was working properly. His fee was very reasonable. He even checked on the capacitor in another unit for me to make sure it was in good working order. It was and he didn’t charge me anything for the check. I will definitely call him again for future services.

I had great A/C service from Polar Bear HVAC company. One of our units went out late at night and I left a message to schedule a service call. XP came out first thing next morning and diagnosed and fixed the unit in no time. He even told me how to maintain the units in the future. The fee was reasonable and the service was great! They are veteran-owned and I highly recommend them!

Our experience with XP and Polar Bear Services was exceptional, characterized by friendly and attentive service. Our issue turned out to be more complex than a typical capacitor or low refrigerant problem. The team took the time to conduct a thorough and meticulous troubleshooting process, ultimately identifying that the compressor had failed. Fortunately, we were still within the final year of our warranty, and the necessary parts were readily available. The very next day, they installed the replacement components and had our system fully operational again. We are deeply grateful for their expertise and dedication, and we wholeheartedly recommend Polar Bear Services to anyone in need of reliable HVAC support.