Reviews of local pros in Plano, Texas

The team was able to help out when I needed to replace the whole unit the next day. I appreciate their diligent work. Tenant was asking me if they can trust the team, they needed to leave the house, but the team is still working. I said, go ahead and leave, they will lock your door, I trust them.

We had a terrible, awful experience with Polar Bear HVAC. They were hired to service our AC before we moved in and when the same issues came up just weeks later, they told us the work was under warranty yet they repeatedly failed to follow through. They promised multiple visits, never showed up, stopped answering calls, and even screened our calls when we tried to reach them.

I suspect they didn't actually service the AC units and the work they did do to install a drip tray was so poorly done that we had to fix it upon moving in. It’s especially disappointing because they have so many 5-star reviews, but our experience was completely different — no accountability, no reliability, and no customer service. If you want a company that stands by their work and honors their word, look elsewhere.

John IS AWESOME

Honest and reliable. Highly recommended!

Very pleased and work in a timely manner!!

Great service. Fast, friendly, and informative

Great company very reliable and trustworthy

John Carpenter is professional and such a joy to talk to!

Super technician! Great service.

Professional & hard working! Have appreciated this company a long time.

Thank you Galen for being an honest & trustworthy service provider.

Prompt on time service. Technician was friendly, knowledgeable, & fixed my problem with AC.

He did a great Job! Wonderfully professional, and efficient!

Amazing job! Fast, honest, reliable. And didn’t feel pressured or like I was being taken advantage of!

Galen and team were great! They came back to check on things to make sure everything was right.

This company is amazing and very reliable! John is so patient and knowledgeable.

Technician was polite and went right to work.
Explained what he did and answered my questions. Good service.

Called out for an issue with my unit turns out my SS2 switch was full of water Galen explained to me the issue fixed it right up got my unit working perfectly

This man is amazing full of Christmas spirit!

We have used University Air & Heating for years. They are reliable, knowledgeable and a locally owned business. I highly recommend their services.

Troy was on time and was knowledgable, professional, and personable. He was referred to me by my Nextdoor neighbor who has used him for 20 years. The cost was more than reasonable. I will absolutely use Troy and University Air and Heating again.