HVAC reviews in Richardson, Texas

I’m going out of my way to search for these people just to leave a review. I can tell you that we put the “top-of-the-line“ Lennox units in our house. Immediately, we started having problems throughout the warranty and now beyond the warranty. I would never, ever… Ever purchase a Lennox unit again.

Our furnace was put in in 10 of 1985 and it's still running strong it's as old as I am

I rarely write reviews, but my experience with Lennox air conditioning units has been so frustrating that I feel compelled to share my ordeal. I purchased a Lennox AC unit with high hopes, but it has turned out to be one of the worst investments I've ever made.

First and foremost, the quality of Lennox equipment is abysmally poor. From the start, the unit has been plagued with issues. It frequently malfunctions, making a racket that sounds like a jet engine taking off. Not only is it noisy, but it also fails to maintain a consistent temperature, leading to constant discomfort in my home. The components seem to be subpar, and it feels like the unit was built to fail.

To make matters worse, Lennox's warranty is misleading and inadequate. They advertise a "comprehensive" warranty, but it turns out that this warranty does not cover labor costs associated with repairs. This means that when their substandard equipment inevitably breaks down (which it will), you'll be hit with a hefty bill for labor on top of the cost of parts. The so-called warranty is essentially a false promise, leaving you to cover expenses that you reasonably assumed would be included.

I have had multiple service calls, each costing me more money than the last. The repair technicians have been honest in their assessment: Lennox units are notoriously difficult to service due to their poor design and cheap materials. This has only added to my frustration and financial burden.

In summary, Lennox air conditioning units are a terrible choice if you value reliability and cost-efficiency. The equipment is poorly constructed and prone to frequent problems, and the warranty does nothing to alleviate the financial strain of repairs. Save yourself the trouble and invest in a more reputable brand. You’ll thank yourself later.

Scott Lumley in tech support absolutely knocked it out of the park. I’ve been doing hvac for 15 years and two units had me stumped. Even though it was a long wait time, Scott answered the phone with a great attitude and maintain positive despite my frustrated tone. He had me fixed on both units within 30 mins and gave me some simple tricks for the next time. I appreciate you Scott

Our 3-year-old Lennox compressor was on its last legs. While the unit still "worked" it would not hold temp and never shut down.

Our local HVAC company came out and diagnosed the problem, and the issue then became "we can't get the part". In fact we were told there were none in the US.

I called the Lennox customer service number. I spoke with John (located in southern Indiana). I got him and our local to talk and the parts appeared. This was great.

I am very disappointed that a 3 year old unit failed, and I understand reliability statistics better than most. A $1300 charge to install is a lot of money, especially when Lennox didn't even suggest the unit be returned to them for an autopsy of the failure.

There was never a suggestion of some percentage rebate of the expense.

I'm not sure what Dave Lennox would make of it.

I am certainly very unhappy with this Lennox product. I am happy with them working with our local vendor to get this issue resolved.

The Lennox gear installed in my Drees home in 2019 has failed twice. The compressor failed after a year and it cost me outrageous labor but at least they covered the part. In 2023, the evaporator coil failed. Lennox could not provide a replacement part. Their warranty service, customer service, and consumer affairs departments were totally worthless. We spent thousands to buy a compatible replacement part from Carrier via our contractor that is also a Lennox dealer. They said this is a problem they see all the time with Lennox and don't sell Lennox anymore because of it. We hired an attorney and wrote a demand letter for reimbursement after being ignored by Lennox. To date, 8 month later, we have heard absolutely nothing from Lennox. We filed a lawsuit against them today.

In mid-summer, I had two brand new Lennox systems installed. State of the art. Spent aa great deal of money. As soon as they powered up the main floor system, it was apparent that the motor was making way too much noise. Service Manager of my installer came and agreed, ordered a replacement motor and flywheel. Installed them, and while part of the noise was gone, there still is a background whine that drives me crazy. They then came and rebuilt the cold air return larger. Made no difference. Lennox' response is "yeah, we get at least a complaint a day about this". My installer says that all the companies use the same Genteq / Regal Beloit motors, and he can swap them all day and nothing will change. He has no idea how to resolve the issue. So, I contacted Lennox directly via their website in mid-December, filling out the form with all the particulars. Got a response back, "can you send us all the particulars?" So I called them today and after giving them all that info AGAIN, they basically said "it's up to the dealer to resolve the issue". They refused to ensure that a senior technical person reviewed the situation. So, my advice is to NOT BUY LENNOX SYSTEMS. I am telling everyone I know not to. I have told my dealer to come get the system and replace it.

I had a Lennox furnace installed June 2019; it has a 10 year parts warranty. In September of this year it failed; the company that installed it no longer operates in my area so I called another service company as I needed it fixed quickly; they diagnosed the problem as a failed inducer motor which they obtained from the local Lennox parts depot. They advised me that I would need to contact Lennox to get reimbursed for the cost of the motor as it was under warranty. When I contacted Lennox they said they don't accept warranty claims from customers and that the claim had to be submitted by the service company. In turn the service company states that they don't get involved with warranty claims between customers and manufuturers. I've tried to get this resolved for 2 months and get the same answers. Effectively the Lennox warranty is useless. They have no interest in helping out their customers. I will never again purchase a lennox furnace or any other product they make and will advise friends and family accordingly.

In your response to my initial review you requested that I provide contact information so that someone from your team could contact me; I provided the contact information as requested 3 weeks ago and have yet to hear from anyone. It would seem that your response was simply an attempt to make it appear that you were addressing my issue when in fact there has been not attempt to do so. Another example of poor customer support.

I live in a 2 year old home that was finished in August 2022 and I closed the same month. Our HVAC system is made by Lennox, and after living here barely 2 years, the AC compressor has failed and needs to be replaced. Imagine buying a brand new home, thinking that since all the major systems are new, you would not have to replace such a crucial component of your AC unit. I am so disgusted by how Lennox is handling this and how we were treated on our phone call with them. Future homeowners, beware of purchasing a house that has a Lennox system installed. They are clearly not made to last more than a year or two and when it does fail, Lennox will offer you nothing and stare at you blankly. HVAC is a major part of the home and had I known we bought a home with such a poorly made system, I would have left this house right on the market where I found it. Lennox will also not work with you so please prepare to deal with unprofessional customer service. I am so disgusted and turned off by this company.

Lennox coil failed after 7 years and the parts and labor to replace it are covered but somehow I’m on the hook for $3,200 to replace refrigerant that only leaked due to the faulty Lennox part. Please explain how this makes any sense to me. Should be zero stars

I like the outside view here!! ♥️♥️

Do not get a Lennox furnace! I had a contractor screw me over, put in the wrong size, nothing about the furnace is right, the temperature is all over the place, extremes amount of dust everywhere, like I've never had before. I reported this to the headquarters they told me to have another Lennox dealer come look at it. It's a small rural area so once they know who put it in no one else will come look at it, seems like they know he did bad work and they don't want to get involved. Because of all the furnace problems having to run the system at 75 degrees to even get it kinda warm in the house my heat bill was not lowered at all. I spent $12,500 and no one will even come get this thing to work right. Do not buy Lennox if they won't even fix their own products or have any backing on making the contractors do their job. It does have a Lennox warranty and a warranty through the contractor but no one will fix it, it's been almost a year!!! Do not buy!!!!

Can I give them zero stars?? Do not buy Lennox. Their products are horrible quality, and they know it as shown in the fact that they don't stand by their products in their lame warranty policy. My a/c coil went out, 5 year old house, entirely Lennox system. I completed warranty docs for the a/c units, but did not submit docs for every Lennox part (I did not go into the attic searching for serial numbers on the Lennox parts) and they will not warranty those parts past 5 years because I didn't register each specific part. Their system shows the parts are 5 years old and the units were installed all together and new, BUT, bottom line, they do not stand by their products. $3200 per unit to replace, and BOTH of my units need replacement. And by the way, EVERY OTHER a/c company warranties their products for 10 YEARS, no questions asked, no registration needed. But NOT LENNOX! On top of that, my Lennox licensed a/c repair company said they do not use Lennox parts because they are known to fail. HA! They recommend Trane or Carrier products, so my new coils (installed tomorrow) will be one of those products. Also, I spoke with the RUDEST customer service manager when calling Lennox. I have never been spoken to so rudely or with as much attitude from a customer service manager - she even stated that she had nothing else to say and was going to just hang up the phone. If you do have to call Lennox, be prepared to wait on hold for an hour, which I did on three separate occasions.

Don’t be fooled by the “10-year warranty” Lennox offers. While the parts might be covered, the real cost comes from their defective products. I’ve had two major failures in my system—a defective evaporator coil and now a failed condenser coil. I’ve already paid $675 for the evaporator repair and now face a $2,100 bill for the condenser replacement.

Despite regular maintenance by certified professionals, Lennox has refused to stand behind their product, leaving me to cover these massive costs. To make matters worse, I was excluded from a class action lawsuit that should have covered the defective evaporator coil, simply because my system was purchased in 2016, even though it’s a 2015 model.

If you’re considering a Lennox system, be ready for frequent breakdowns and a company that doesn’t care about its customers. Lennox is pushing the burden of their defective products onto consumers, costing us thousands. I’ve filed complaints with the State of Louisiana’s Attorney General’s Office and the FTC to hold Lennox accountable, and I will continue to share my experience publicly to warn others. Avoid Lennox until they take responsibility and start treating their customers fairly.

Lennox Customer service is ZERO! I also will tell you that their thermostats are TERRIBLE quality. We purchased 16 A/C units with thermostats for a new beautiful home. These were purchased through their Territory Manager approving the price and warranty. His name is Josh Adams and for unknown reasons, they still employ him in this position ten years later. He misrepresented our 10-year warranty that he confirmed in an email before the purchase.
In the first year two thermostats went out. And in the last 5 years we have had to replace 7 thermostats. In replacing these, we have 3 different models. This leads me to believe there is a problem here in the quality. Typically a model would be the same for a few years. They replaced them up until this summer. Then after more than 2 months to get a response, they tell me it is not in warranty with the unit itself. Up until then, everyone I spoke with didn't comment on the warranty coverage. They told me to deal with the Territory manager that approved the warranty. The Corporate Consumer Affairs Director even ignored multiple phone messages and emails from me. This USA company is an embarrassment to our country. The lack of service, honesty and standing behind your products is shameful for Lennox Industries. I will continue to share my opinions regarding this company to anyone interested.

My unit is two years old and has already gone out! The company that installed my unit can not get the part from Lennox and it has been a week with no air in TX! If I hire someone else to fix it, I loose my warranty but have already spent hundreds of dollars on hotel bc my daughter has a breathing condition. They are telling there is no way to track the part in the meantime. I’m very upset with our decision to use this company.

I have re-written this review to give an update on my current situation. After two months with no heat pump and having to resort to commenting on Facebook posts, a 1 star Google review, and a complaint with the BBB, I can now say that I have a functioning heat pump. I will give credit where credit is due, Lennox stood by their products and paid for a new outdoor unit, line set, and indoor coils. Our compressor in our previous outdoor unit had a catastrophic failure and sent metal shards throughout both coils and the line set. I still had to cover the cost of labor, but ultimately I can live with that. If the process would have been more streamlined (without me having to voice my complaints to the world), I would be leaving a 5 star review instead of 4.

To whom it may concern:
Our air conditioning system went out of service on Saturday, July 26, 2025 during the night hours around 12:45 am. Our HVAV company who does our service twice per year and anytime we have issues came out on Monday, July 28, 2025 at 1:30 pm and assessed the unit to find that our blower motor had gone out. At that time, the service technician returned to the office and placed an order for the ECM blower motor for our Lennox Elite which was confirmed by email to our HVAC company on Tuesday, July 29, 2025. At that time, your customer service department informed them that the part was on back order and they could NOT guarantee a delivery date, but they emailed the order confirmation that suggested it would be shipping out before the end of the week. On Tuesday, August 5, 2025, I contacted our HVAC company for an update on the order and was informed that Lennox had updated the logistics summary with an estimated time of arrival by Friday, August 8, 2025 but again NOT guaranteed that it would be delivered by this time. At this time, I contacted Lennox again, which I had already contacted Lennox previously on Thursday, July 31, 2025 and expressed my frustration in the fact that we live in Georgia and it is 95 degrees here and the humidity is extremely high and I was given the run around and was told that I would have to contact our HVAC company and have them contact customer service because Lennox could not give me any information regarding my order on a unit that we purchased and paid in full for. Well now here we are again and it’s Monday, August 11, 2025 and our HVAC contacted your customer service again and was told logistics was showing “in transit” which still again means absolutely NOTHING and we still do NOT have a delivery date for this part. This is unsatisfactory in the fact this is a part that has to be pre-programmed by Lennox, so we are not able to use a different ECM universal blower motor. With this being the case, Lennox should have access to the parts necessary to put together immediately and have customer’s units back up and running. We are NOT satisfied with Lennox in this matter and would greatly appreciate your prompt attention to checking into this matter and giving us shipping information and getting this part to our HVAC company so our system can be repaired and back in service.

I bought an AC unit 5 years ago and it stopped working. I called my service company that installed it and amidst Covid 19 they couldn't come in for a week. They came in and it was days after the warranty period, they called Lennox and was told it was past the warranty period so I was going to have to pay for it ($500). Less than 2 weeks after the warranty period, part was in and installed and back to normal but any refusal to budge on a warranty period is a sure fire way to prove you have a poor product and you have poor customer service.

Customer service is awful, there seem more interested in protecting their dealers than they are in servicing the end users and actual customers who pay for the products and keep them in business.
I had a new AC installed and the installer did not install a liquid dryer filter as they told me they would. Then they lied to me (as I found out later) and told me the liquid dryer filter was built into the evaporator coil. From my own research I found out that the merit series of AC does not have a liquid dryer filter built in. I contacted Lennox to confirm this very simple piece of information. "Does the evaporator coil have a liquid dryer filter built in?" Gave them serial #, model#, etc. They were more interested in who the installer was and wanted to refer me back to the installer rather than give me the information so I had something to go to the installer with. On July 7th they opened a case# with 'Lennox consumer affairs'. Its not July 18th and zero response from Lennox.
Its states in the AC manual that if a liquid dryer filter is not installed the warranty is void, you would think they might see my concerns.
Would think twice before buying a Lennox anything again as they clearly don't care about the end user in my opinion.

Edit: I contacted them by phone and email jul 7th, they JUST replied now 7 WEEKS later. LoL.
And basically told me to work it out with my HVAC contractor. Still would not answer my question about whether my evaporator had a liquid line filter built it.
Again, I reiterate.... In my opinion Lennox does not care about the end user and don't expect any support from them, the manufacturer.

I purchased a Lennox AC Model EL16XC1 along with a Lennox Air Handler for my home in 2020 and have had nothing but problems since it was installed. More recently, in the past month, the condenser has made loud rattling/buzzing noises (see attached video) until it finally failed last week. I had two licensed, Lennox-authorized AC service providers confirm that the compressor has failed and needs to be replaced. They each tried to locate a replacement compressor, which is under warranty by Lennox, but were told they were on back order with a delivery time estimated at 3 – 4 weeks. Since then, I have made numerous calls to Lennox Customer Affairs (Paul B, Carmen, Tammy and Pete, Case #03600494) trying to find a solution. I was told to submit service records, which I did along with all other documentation requested. Each time I called for an update, I was told that they required 3-5 days to review it adding that any resolution would be at the “discretion of the manufacturer.” Paul B. suggested that we just go ahead and order the backordered compressor in the hopes that the delivery “might be sooner.” Tammy told me she “couldn’t give (me) any information” and that my contractor had to call the service line. Carmen told me to “find a compressor” from a non-Lennox dealer and submit it to the Lennox warranty department for approval and reimbursement. However, each time we called the warranty department we got an automated response that the warranty dept was unavailable and to call back later. I called Lennox Customer Affairs back with my service contractor on the phone, spoke to Carmen again who transferred us to the warranty department, and we got the same automated message. We did this again with representative Pete, who also transferred us to the same automated message.
As of today, I have been without a functioning AC for 5 days in the South Florida summer heat waiting for a response from Lennox. My service contractor and I have done everything they have told us to do in order to obtain a Lennox-approved warranty repair. My contractor who has worked in this industry for 30+ years said that he has never experienced a situation like this. We have been left with no choice but to purchase a new compressor from a non-Lennox dealer, at my own expense, in order to get my AC working again and protect the more vulnerable members of my household.
The fact that Lennox does not maintain a supply of critical replacement parts for their HVAC systems when so much of the country is experiencing life-threatening heat is irresponsible. Manufacturers who do not provide the components necessary to sustain the warranty that they sell consumers are effectively not honoring that warranty. And for a manufacturer of such a costly and life-sustaining product as air conditioning to not honor their warranty has far greater implications. By the end of the day today, I will have spent $3,000 in labor and parts that should have been covered by Lennox to get my AC working again. And in the hour that I have spent writing an account of this ordeal, I have tried 8 times to reach Lennox Customer Affairs and been told each time that due to high call volume I should try my call later….