HVAC reviews in Saginaw, Texas

We have used Blue Star for several projects (hvac replacement/maintenance), and everyone there has consistently been professional and helpful! They are thorough and great at explaining the systems, and offer reasonable pricing. Also, they are prompt with scheduling. Look no further for a reliable family company!

Jimmy came out to look at our AC unit on a saturday and at my home very quick after my initial call. He was knowledgeable and had me working in no time. Great service and would recommend!

Tony (after he had inspected my existing system) was thorough in explaining my options for repairing and/or replacing my existing system. I choose to replace my system. I was very please with the installation crew, Adam, Frankie and Cesar. They worked steadily in very hot conditions and explained everything that was taking place. I highly recommend this company.

We had a number of issues with our downstairs unit, and bluestar addressed them all in a timely manner with professionalism and great customer service. The first issue we fixed, knowing it would be a ‘patch’ and crossed our fingers that it would give us another year or so on the unit. When that proved untrue after a week or so, Blue Star came out again and took that into account when quoting us the price for a new unit, bringing the price down since they had just replaced a part. I would highly recommend this company to anyone looking for hvac service. Great communication throughout the entire process.

DO NOT USE. BEWARE!!!!!!!!

If I could give negative stars I would!!!!! We had service done at our residence and they could never explain why the service cost so much. They told us they did not give prices they just estimated the fees and costs. They said they don't have a list of prices BUT they were able to give us the cost of the service call with and without the membership. I guess these people just scam others and pick and choose what amount they want to tell customers. We NEVER could clearly understand the detailed cost and fees for the services provided. If you want to hear "We just give you a price without details" so we don’t charge taxes…. use these guys. We canceled our membership and will NEVER use them again. If you pay for a service, you should be able to tell the CUSTOMER the actual costs and fees of an almost $2,000 service.

As a contractor, we provided mowing services for this location from November 2022 - April 2023. Unfortunately, after Francesca left at some point, it seems no one actually works here. Thus, the final mowing services we provided have been left unpaid for over 30 days at this point.

All calls are routed to a national headquarters and they will not transfer your call to the local branch, nor will they provide any names of who may be the point of contact. I have emailed the invoices multiple times as well as submitted a contact form detailing the issue, with no response to any means of communication.

As a business owner, I have never experienced this amount of deflection to pay a $325 bill. Future contractors, beware.

Our house had an older unit we were trying to keep alive and had scheduled a fall tune up. Danny arrived and walked me through what he would be doing. He was extremely professional and respectful, which is really important as the "face" or "frontline" of the company. He was very honest with the fact that our fan blower was on its last leg. Without any pressure, he asked if we would be interested in seeing what options they could provide.

That's when we had the pleasure of meeting Eric. From start to finish, our interaction with Eric was top notch. He does business the way it should be done. He was straight forward and clear with respect to their prices and what he could offer. He respectfully gave my wife and I a few minutes to talk things over. Again, no pressure in our experience. Simply an upfront conversation that helped us make the right decision. Install was quick and efficient. We are really happy with our new unit (inside and out). The company was great by even coming back today to reseal some of the lines running into the house. It's the little things that make working with a family owned business like this worth it! I would recommend them to any in the area!

I had Blue Star Heating and Air come check my Heating unit. Not only was the problem fixed efficiently, but cost effective as well. Compared to my past experiences with AC companies, they did an exceptional job fixing my AC and I would highly recommend them to anyone.

Sorry but this place is a joke. I called him out because my system was not running correctly. They sent me a guy out he comes out. He’s on my property for five minutes tells me my gas is low on my unit. I have an R 22 system so the gas is expensive or hard to find. He says they don’t deal with that gas and then turns into the ultimate sales man and tried to sell me a new system for my home. Not only did the guy miss diagnose my system irritatingly enough he tried to sell me a new system for my home that I don’t need. I ended up having another company come out to take care of my needs because this company failed to do so I called them to let them know exactly what happened , after extensively arguing on the phone for 30 minutes the guy said you know what I’ll just go ahead and issue a refund it’ll take 2 to 3 weeks in my displeasure I say OK I can handle that today I hear from one of their people asking me how my service was, and looking for a review Upon explaining my situation, he tells me that there is no refund coming my way. After hearing this of course I become irritated and get real short on the phone. The guy is a joke he’s only out for himself trying to take care of their company not worry about the customer. If you’re worried about getting your system, taken care of do not call these clowns , this company is a joke they’re only out for themselves not to take care of the customers. So I’ll have to eat the money. I should of known better. Maybe you should stick to plumbing.

Service technician showed up promptly. Discovered A/C system was low on Freon and had 4 small leaks in condenser coils. A sales person from the company showed up and immediately tried to sell a $15k-$30K system. After a decision was made not to purchase an entire system we were charged
over $1200 for the 1-1/2 hour service call that included 5 pounds of Freon charge.
The next day we had another company analysis system and found no such leaks.
He charged us $60.00
Dallas Plumbing are artists in cheating and dishonesty.

FANTASTIC SERVICE. Arrived on time and was flexible in terms of scheduling. Extremely Professional. Air Pros Blue Star Replaced my Heating A/C system which a previous company had not done properly and replaced all my A/C Ducts. The Best part was the pricing was incredible, much less than I had anticipated paying. I will never work with anyone else in the future. I Highly Recommend Air Pros Blue Star for all HVAC Needs!

Blue Star Heating and Air has been nothing short of professional and courteous! The technician walked me through the necessary repairs, made suggestions to extend my system's life, and was knowledgeable concerning all my questions. He was prompt and went above and beyond to follow-up with me post maintenance and repairs. I hope I can squeeze another couple of years out of my aging unit, at which time I would be comfortable giving my business to Blue Star based on their high level of service and prices.

Alan arrived to do a tune up and found other issues. The issues were handled promptly and professionally. No fancy sales talk. Just the true description of the situation.
I was/am so impressed with Alan's work, confidence and honesty I've decided to make Blue Star my H.V.A.C. partner for life. Best service, price, honesty and professionalism found anywhere.
Major Al Crawford,
U.S. Army (Retired)

EXCELLENT CUSTOMER SERVICE!!!
Customer service was VERY friendly over the phone and in person. Arrival time and repair was all completed within 2 hours of making the appointment! I would HIGHLY RECOMMEND Blue Star Heating and Air for anyone in need of A/C repair.

Thank you to Alan Ross for doing such a great job!

I called Blue Star at 6:30pm because our AC stopped cooling and it was approaching 83 degrees in the house. A technician showed up at our house by 7:30 and had it cleaned and fixed by 8:15. Our technician Ron was the sweetest guy and took the time to explain to us what was going on and how to keep our unit clean. As a new homeowner I valued this attention and feedback. I will be requesting him for all future visits. Thanks Blue Star for cooling my house down tonight! I'm one happy member. :)

We have been with Dallas Plumbing & Air Condtioning for about 2 years. Best company and employees EVER. We just had outside and inside units maintenance, and are so thrilled with the service and quality of our units are GREAT. Love when they put on shoe covers before coming into to my home. There employees are The Best, Freindly, So knowledgeable and they take the time to explain everything. They do such a good job. Would recommend to everyone! Also such friendly voices when I call and ready to assist. I give this company 10 stars.

Patty Cabral, Saginaw Tx.

Air Pros was quick to respond to the initial call for help. The repair was made as soon as the part on order arrived. The timing of his wrapping up business and a scheduled video call clashed. After spending hours in the heat, the tech was a great sport when he joined my family by video as we sang happy birthday to my grandmother for her 104th birthday! He understood the value of relationship. Knowledgeable, dependable and personable. This customer is SATISFIED!

Our A/C went out a few weekends ago and we were referred to Blue Star through our warranty company. I spoke to Desiree in the office and explained that I had a sick child at home and it was heating up quickly. She was GREAT!!! Tony was out within a few hours, but turns out our 18 year old system had seen its last day. Tony fully explained the differences between our options and was incredibly patient with my 1000 questions.
Nick, Donovan & Gabe was the team of guys that came out and installed our new system. Very professional and polite young men! Eric came out in the middle of the install and talked to me for quite some time, explaining how A/C systems differ, and answered any and all questions I had.
These guys & Desiree were a pleasure to work! I would highly recommend Blue Star Heating and Air! Keep up the fantastic work y'all!!

Tony Escajeda came out and was very nice and professional. He was pretty straightforward and told me what i needed and what I can defer for later. I got the regular maintenance for them to come by twice a year. I didn't realize all the work they put in and how beneficial it is to do these regular checkups. Awesome service and very happy that I decided to let them perform maintenance. Definitely will request for him on the next tune up.
I had my capacitor replaced and the UV stick light added to clean any existing molds and prevent any new ones to develop.

Once you can get someone on the phone they are great. Technician was great, but ever since they joined a National group, the support sucks. Two of their phone numbers start to connect then auto disconnect. I was on a hold for 30 minutes one time before I was disconnected. Made appointment through chat feature and when I did end up talking with someone on the phone it had scheduled me for a different time than the chat person said I was scheduled for. I even got text messages and emails confirming the appointment, and they still didn’t have it correct in their system.

Again the human beings are great to work with, but it is so hard to get to a human being with their new system.

Shawn and Mike Bidwell were very helpful and answered all of my questions and concerns. The price was very good and they install on Mon., Sept. 27. Update: The unit is installed in a timely manner and works well. I'm not certain that the ductwork was cleaned and I had forgotten about it until the techs left. I still need a thermostat-the one out of the box did not work and the tech is supposed to drop by later in the week to install a new one. Everyone was friendly, professional, and courteous. I will use Air Pros again in the future.