HVAC reviews in Saginaw, Texas

Blue Star was top notch- from start to finish. They we quick to schedule, gave several conformations of appt. time and when they would arrive. Travis was my technician and he was courteous, prompt, took extra care to keep areas neat and clean, and also handled a fee resolution with his boss in a positive fashion. I highly recommend them ! Would give 10 stars !!

Had AC quit working earlier this past summer and had a tech out the next morning after calling 5pm the day before. Capacitor was the culprit and was back up and running in less than an hour. Recently had an additional return added due to the prior company not doing it upon install of new unit. Tech found that there was a vacuum being pulled in the system. Had duct ckeaning performed along with return. Techs were punctual and I was notified multiple times leading up to appointment. Tech did quality work and extremely clean while working, very appreciated. Had a follow up call within 10 minutes of techs leaving ensuring quality work. Customer satisfaction is shown through action and they've done it well. Thank you.

Awesome experience and professional staff from Eric, Adam, Frankie and Alex they toke care of replacing my entire A/C and furnace, Eric recommended different ideas and accommodated the expense on payments plus the enormous difference on the professional installation the the excellent Lennox unit is awesome super quiet efficient and smooth. Everything was done in one day and they even came across a little problem with our old cooper line was damage and they replace it at no extra expense. Than you for everything my family and me really appreciated the work.

Michael came to our house. Very friendly and trusted in what he said. He showed us the unit outside was dying and explained everything to me. Will use him again if needed and ask for him.

Do not use their online scheduling otherwise you'll never get an appointment. A lot of miscommunication going on between scheduler and dispatcher. I had nothing but issues ever since getting into business with them 3 years ago. They've no showed appointments numerous times. Once our 3 year membership is up we will not be going back. The technicians all have been great though once getting here.

Awesome experience today with Dallas Plumbing & HVAC and the field technician went above and beyond to diagnose the problem with my AC. He explained the work needing to be completed regarding my fan motor & air compressor being replaced. Thanks again and I will make sure to use this company again in the future. 5 stars hands down!

Blue Star is an amazing company. This evening I had an issue with my air conditioning. Despite the fact that I called right before they closed, Desiree was very friendly and I quickly received a call from one of the technicians. Eric went way above the call of duty. I knew he was swamped with calls but he actually made time to stop by and quickly fix a simple duct problem in the attic. It is so refreshing to receive excellent service from an honest company!! Thank you Blue Star for coming through for us again!!

I had a really awesome experience with this company. Started with Desire, she was courteous in getting a technician out the same day. Ralph came out to access my system and determined it was an electrical issue. He definitely went above and beyond the call of duty by explaining what I needed and even followed up on me the next day to see if I had spoke to the electrician. I had and my system is up and running. I so appreciate his dedication, honesty and integrity! Now that is customer service which seems to be a lost art. You guys definitely have it. No brainer, I will definitely be back if I ever have issues again and will tell my friends. Thanks Blue Star for hiring such awesome people!!!!!

We were so happy to see Josh arriving well in time for our appointment. Also that he was very attentive in respecting our premises and very tidy in his personal appearance.

Josh was very thorough in his research in determining our air conditioner's problem. He explained the issue and gave us options to resolve it.

The professionalism and knowledge he displayed gave us confidence in his abilities.

We highly recommend Josh and Blue Star Air Pros.

Mike and Judy Seaberry

I had recently had my inside and outside AC and heating replaced by Blue star. I would most definitely recommend this company. Service was excellent! Dealing with this company has been a pleasant experience and they are extremely accomdating! I felt no pressure when discussing my system with Eric, the technician. Any time I have had to call with questions, Eric explained everything perfectly and walked me through whatever my husband and I were concerned about. This is a company that delivers high quality service with a friendly and familiar attitude. I will definitely be using them in the future!

This was one of five companies I called on a Friday night at 7:30 when our ac stopped working. They were the only company who could service us immediately. The other companies couldn't get to us until two or three days later. There was one company who was going to charge us $250 when they walked through the door because it was after hours so that was an easy NO.

The great service started with the operator who took my information and got us set up. She was incredibly friendly, helpful, and really put us at ease. That great service continued when the technician Daniel arrived. He was knowledge and friendly and got us repaired quickly. We also feel the pricing was fair and reasonable and didn't get an impression of being taken advantage of.

We will be continuing our business with blue star and highly recommend them!

Justin did a fantastic job. He was kind, helpful, and efficient. He explained everything really well, and left additional product information after the repair was done. The entire experience was smooth. Savannah was really helpful when I called in the morning, and within a couple of hours Justin was at our house assessing the problem. He was able to get all of the parts and complete multiple repairs by the afternoon. I will use Blue Star again, and recommend them to anyone!

These guys did an amazing job! I needed a new AC unit installed so I called Tony at Blue Star. He came out the same day and gave me a quote. The next day I had my new AC installed! Everyone was very helpful and friendly! I would definitely recommend Blue Star Heating & Air.

My latest Air Pros experience began as a weeklong nightmare, but ended on a very positive note thanks to the attitude and expertise of Chris Fry. Broken promises, poor communications and a failure to achieve the mission of restoring my A/C were my week long experience prior to the arrival of Chris to the Ft. Worth location. Had it not been for the professionalism and concern that Chris brought to our home regarding our A/C issues, I would have fired Air Pros and gone with another company. Chris replaced "I'm trying" with "I will" and did whatever it took to get to my home and fix my system. If every technician and every manager at the Fort Worth Air Pros simply emulates the can do attitude and example Chris portrayed, then they will have a very successful business.

I originally signed on as a customer with Blue Star Heating and Air almost 4 years ago due to the extremely high level of concern and care they showed toward our family on their first visit. They cared more than any other company and they proved it! The technician showed up at 9pm and fixed my system when he should have been at home with his family. I was so impressed that I immediately became a loyal customer and eventually became an Air Pros member when he advanced to becoming an Air Pros manager. Since then, I contracted with Air Pros technicians on a couple of visits to make improvements to my A/C system and spent a few thousand dollars. Unfortunately, in the last year the initial level of care I experienced diminished and eventually evaporated completely with this latest experience until Chris arrived at this location and to my home. I hope Chris will change and restore the attitude and aptitude that existed previously. Because of Chris and his actions, and "only because of Chris and his actions" I am choosing to remain with Air Pros. That is a reflection of how much confidence and trust one man can bring to an organization. I will be watching to see if the organizational changes he promised to make come to fruition.

Had frozen pipes, plumber, showed up promptly and got to work right away. Wasn’t able to resolve the issue and was fair about the pricing. Any future issues I have with the plumbing in my house, I will be going to them directly and no one else.

So far, I have experienced the HVAC duct cleaning, sealing and sanitizing provided by Mike and Diego. They were very professional and courteous and kept me informed the enire time. I was provided with a computer read out at the end of the process that showed the difference in the system efficiency. They were excellent and I'm looking forward to my new system installation beginning this morning.

I contacted Blue Star because my heater would not stay running. I had two separate visits from two different technicians. Daniel came out for the 2nd visit and took care of us. His customer service skills are exceptional. He made certain the issue was properly diagnosed, I understood why the system wasn't working the way it should, and what the resolution needed to be. I had a faulty gas regulator that shutting my system off and keeping it from heating. Daniel explained the details, cost, and the maintenance plan and its benefits. I decided to sign up for the maintenance plan and saved 20% on the spot. Blue Star will then come out twice a year and perform preventative maintenance and inspect the entire system. Signing up for this at the time of the repair paid for itself. Daniel made the repairs a couple of days ago and everything has been working as it should. He even called me this morning to follow-up. I recommend Blue Star, and if you are lucky enough to have Daniel as your technician, even better. His Customer Service is better than anyone I have ever met, in any industry! Thank You

We called on a Friday night at 8pm right after noticing our system wasn’t cooling. After a short and very very helpful phone call the woman said they’d send someone right out. We got a call from the tech less than 10 minutes later and he was here within 30 minutes! Once Daniel arrived he was very kind and very helpful. We felt we were being well taken care of and that he truly wanted to help us. We signed up for maintenance plan because I trusted Daniel! (And if was a great deal!) And I could trust that if we had any issues they’d be here right away just like they were this time.
I will recommend blue star to family and friends and look forward to using them for all of our future needs!

I have been using Blue Star for just under a year. I have their maintenance package which they come out twice a year. And when Blue Star comes out, they actually perform maintenance! A novel concept. They will spend round 90 - 120 minutes each time, meticulously going through my systems to make sure they work at their peek performance. The other company that came out I paid the same amount for their maintenance package and they may have spent a total of 30 minutes. All they did was "check" to make sure everything was running at that point. Well....

Last year they installed a new coil. That coil went out and was only warranted for 1yr and of course the warranty period passed. Blue Star came out and offered me three different options. I chose to have the entire system that went out replaced. Ouch!? Well, if I had them 2 years ago and was given good professional advice, the money I spent with the other company would have paid for the new system. They do fantastic work and they back their work. Thank you Blue Star. I have been nothing but impressed with the work you do and quality of your workmanship. Thank You!

Wow. Adam, Alex and Frankie just finished replacing my entire heating and a/c system and did it in all in well under 5 1/2 hours. As soon as they turned the unit back on the difference was noticeable, the house cooled down very quickly and the airflow was much better. These guys were very professional, very knowledgeable and very personable. They left everything clean and looking as good or better than they way they found it. Blue Star is a wonderful company with great service and expertise.

My AC went out suddenly luckily not in the dead of summer but it was still hot enough to make it feel worse inside than outside.

They sent a tech out late on a Sunday night and while they didn't have the part that night, they scheduled to be there the next day early and were able to get our AC back up and going. The were willing to work with us a bit to make sure we could afford the repair which was greatly appreciated. Everyone we spoke with from the company were professional.

The only aspect I'd wish was better is a more direct way to find out when the after hours tech would arrive. They couldn't provide an ETA and when I called the number to ask it went to a third party answering service that wasn't able to help.

I'd use the service again.