HVAC reviews in San Antonio, Texas

Jace did an amazing job. He took his time and was thorough. He's very knowledgeable and found an easy fix to our issue even though his initial thoughts were something much more complex and pricey was the culprit. I will definitely call Jon Wayne again

AJ was extremely polite and informative and took the time to check into all of my concerns and identity solutions to correct the issues we were having. I appreciated his patience with my questions and was thankful for his expertise. He was able to schedule the follow-up service needed to fix the system before he left, which was helpful!

Jorge and Eduardo came out the next day and did an excellent job of completing the repairs needed to get the unit cleaned and set up with UV lighting to mitigate issues in the future. They were both pleasant and professional and worked quickly and efficiently to get the job done.

For both appointments, I was given plenty of notice and they arrived on time.

All three gentlemen are definitely assets to the company!

Thank you!

Mr Acuna was very courteous and professional. He checked everything thoroughly and did an Amazing job not only with servicing our unit but also explained how to properly maintain our unit. Thank you for Renee Acuna

Jacob was awesome. Very approachable and informative. He explained everything to me, took pics and videos in the attic, and even showed me a way to save some maintenance and money in the future on my system. I signed up for membership with John Wayne because of his service. Highly recommend!

John Wayne did a great job with the service we were provided.

It started with a technician named Tony coming out to diagnose our issue. He was very professional and knowledgeable. Providing clear answers to what the issues with our AC were, along with different levels of solutions to address it.

The men who came to do the work, the very next day, were Jorge and Adrian. They picked up where Tony left off, being very professional and polite when working in our home.

We are very satisfied and happy with the service John Wayne provided from start to finish, and will be using them for all our HVAC needs going forward.

We highly recommend giving them a call if you need anything for your home!

In April of 2024 we decided to redo our duct work and AC units for our house. Jon Wayne came out the very next day we called, and within a couple of days we had a whole new system. On top of spending a lot of money, we decided to join the Pops Signature Rescue Cub as well. Which meant if we needed a repair or our system looked at, we would be considered “priority”. Now jump to August 22rd 2025- Our AC went out in the middle of the night. That following morning at 8am we called Jon Wayne for a technician to come out. They informed us that the earliest they could get us in was that Monday 8/25. Perfectly fine. Come Monday around 6pm we decided to call them since we had not heard when they would be stopping by. Turns out they would not be getting a technician out that day and would be coming Tuesday 8/26 instead. On Tuesday a tech came out and found a “leak” on our outside unit. The leak was repaired and the AC turned back on. That same Tuesday night around midnight the AC went out again. The following morning we called Jon Wayne. We were told another tech could not come out until Thursday 8/28. In the meantime we took our dogs out of the house since the temperatures would rise to about 91 degrees during the day. On Thursday 8/28 a Tech came out and informed us that the leak that was repaired indeed was not repaired correctly and needed to be fixed again. He also stated that he found two more leaks and the electrical part of the unit should probably be repaired as well. The technician was very nice and tried to get the dealer to replace the whole unit but was told they would need to replace a part first before they would think of other options. After being told it would take 7-10 business days for that part to come in, we had to ask Jon Wayne for another alternative in the meantime. They offered to bring a window unit out the next day on Friday. Friday comes and we called early in the morning to confirm we would be getting the window unit that day. Two people confirmed and said they would call once a tech was on the way. Come 7pm we had not heard anything. When calling Jon Wayne back we were told we would get a phone call within 10 minutes regarding when the window unit would come. To our surprise the 10 minute window came and went. We went yet another night with no AC in our house. A very small window unit was delivered Saturday 8/30. Enough to keep our bedroom at a decent temperature and that was it. Jump forward to 9/8- we call Jon Wayne again to see if the part has been delivered. After waiting most of the day for a call back, they finally tell us that it is 7-10 business days and that previous Monday was Labor day, so we were only 6/10 days into the waiting period. On Friday 9/12 we called again. This time asking to speak to a manager. Once again taking almost all day to get back to us, the manager apologized saying the communication on their end should have been better and she would find out the answers and put us as a priority. We called yet again 9/15 to get another update since we are going on FOUR WEEKS without AC. We have now been told it might take another week for this part to come in. In the meantime they sent another window unit to hopefully help us out. I honestly don’t think I need to go into detail about the condition they sent this unit in as I'm sure the picture will do it justice. All of this being said- Jon Wayne is hands down the worst company I have ever seen. The communication is absolutely horrible. If you want to spend thousands and thousands of dollars on an AC unit and then get absolutely zero contact after that, then this is the company for you! I can’t even count how many “managers” we have spoken to over the past 4 weeks that have told us they will fix the situation. Do better Jon Wayne.

Today we had our services completed by Ernesto Chavira Jr with Jon Wayne. He was professional, kind, and explained everything to me where I felt comfortable and honest communication. Because of his professionalism we decided to sign up for 3 more years.
Felt good to have our home in their hands. Good service is a gem today! Definitely will find it with Ernesto at Jon Wayne services!
Delightful! Thank you!

I called John Wayne early in the morning, was able to get someone within 2 hours. I was having issues with my heater and AC Enrique was able to come in and fix the issue and quote me on ways to fix the bigger problem that will make sense for myself financially. He was very upfront and honest and did not try to over sell services that didn’t make sense to me specifically. I really appreciate that considering other companies in town we’re quoting me two times the cost of what I paid for the small repair that I had done.

Nobody wants to have to call for a service but it’s inevitable for homeowners. John Wayne was quick and reliable. Zach came out first and was able to diagnose everything and give us multiple options. We made the decision to go with a complete new unit. We spoke with Matt at this point and he reiterated everything Zach had made us aware of. Matt went over the options of new units and what was included. All of this was done same day. There was absolutely NO pressure to go with a higher unit and no upselling. Instead they actually made sure we understood that the lowest option is still completely fine and works well. That kind of service is unheard of in business today. Everything was installed next day by a team of technicians. Colton came out and did the ductwork/sealing portion. He explained the process, warned us of the noise and the haze etc. He thoroughly cleaned up after they were done. Very well mannered and respectful. Jose was our main technician for the install and he was so helpful. He explained everything to where we understood. A new unit is not necessarily on anyone’s “wish” list but Jose made it smooth and easy. He explained the new thermostat and all the newer settings.
Again I just want to make sure it’s known….They do NOT pressure you in any way!!!!! As a military wife (husband was often deployed) that is a huge thing to me and not feeling overwhelmed with decisions.
We won’t use any other A/C service. John Wayne went above and beyond to earn our business.

George was very thorough and friendly.
I just want to add that Chris Ferguson is an excellent service provider as well. I did not get a link to rate him individually. He spent the time to explain everything and did the most thorough electrical inspection of our home. 5 stars for Chris as well!

I do NOT recommend at all. We got a new unit after having ours for 15 years with smaller company. We went with Jon Wayne for peace of mind and comfort, but that’s the opposite of what we have had since going with them. We got a new unit in March and it went out in May, just 2 months later. They have no urgency in getting It fixed. Then, we had the same issue in June. Here, we are in September and it has gone out again for the THIRD time!! It went out on Wednesday , September 3rd. I call to get a technician out, but of course they can’t come until the next day. They gave us a window from 2-6 and the technician gets here close to 6:00 p.m, when he finally gets to what he thinks is the problem is he can’t get the part because the shop is closed. Another hot night in our home. I asked if it would get fixed the next day, Friday he couldn’t guarantee it. He said he put in the work order and they would call us early to schedule to fix it. It’s 9:00 a.m. no call, so we have to reach out to them. After a full day of going back and forth we are still without an ac and they can’t even accommodate us with some fans or portable a/c while we wait to get the issue resolved.

I am very pleased with the service and the people of Jon Wayne. I started with them only a year ago when I bought a new house, which needed several improvements. I feel fortunate to have this large group of very professional, and so far always friendly, people taking care of us. It's a big team, so that they can usually work us in right away, they never overbook their people, so they have plenty of time to work for us and not be rushed, and they get things done right. Robert Romero, who took care of of us today for our regularly scheduled inspection, solved several different Issues, including someone we had not known about in advance. He spent plenty of time discussing with us some options to improve our air conditioning and water heating system, without ever pushing anything on us. Very patient, very helpful. When I call for service or with a question, I always get very friendly people.

Make sure to get multiple quotes when pricing out HVAC replacement.

I received estimates from two other reputable companies in the area, including Goettl, whose quote was $10,000 lower, with better equipment. When I informed Jon Wayne that I wouldn’t be moving forward due to both the price and equipment differences, they suddenly sent a revised quote matching Goettl’s pricing and equipment.

While they did revise their pricing, the overall experience left me feeling as though they were ripping me off.

The technician also did not inspect the attic unit or the existing ductwork. Because of this, I do not recommend them for HVAC replacement.

I had an excellent experience with Jon Wayne Heating & AC, thanks to their technician Jared. He was absolutely awesome—knowledgeable, professional, and very thorough in everything he did. Jared took the time to explain what he was doing, answered all of my questions without hesitation, and was incredibly patient as I asked follow-ups. You can tell he truly knows his craft and cares about doing the job right. All around spectacular service. I highly recommend Jon Wayne Heating & AC, and especially Jared, to anyone needing HVAC work.

Definitely 5 Stars. Christopher did the hvac ,plumbing and electrical maintenance. Very pleasant and professional. He took time time to answer all questions. I've been a Jon Wayne customer for over 16 years. His service techs are the best!

When I booked my appointment I was clear that I wanted the annual maintenance check, filter change and UV bulb changed. After arriving, I was told that he didn’t have my filter in his van but I could order it on Amazon and change it myself. Then he asked me if I wanted a new UV bulb. Well, yes, I did, one of the reasons for the service today. Then he told me it would cost $180, would that be OK? Now that he had me looking on Amazon, Why would I pay that much when I see it for $69? Since I now have to replace my own filter i Midaswell replace the UV bulb myself. So he showed me how to do that. I paid for the service call though I’m not sure what I was paying for honestly. I won’t be calling John Wayne back unless something is wrong with my system. Glad I never purchased the service agreement. John Wayne installed the new $20k unit in 2024 and should have known what type filter to bring to the appointment. I would have overpaid for the materials and never bothered with Amazon just to have it handled and off of my list of things to do.

He was on time and explained service. I inquired about water softener purchase and installation. I was very pleased with his knowledge and pricing. It would be installed tomorrow.
Work is done and excellent job. Thank you guys for your expertise. I highly recommend them for any project you have. Happy customer. Zach did an excellent job. Thank you.

Sharing my experience for consumer awareness.
Jon Wayne Service Company installed my water heater a little less than six years ago. Recently, I experienced an issue with the breaker tripping and was informed that the lower heating element had failed.
When I asked about warranty coverage, the technician told me that the heating elements and thermostat were not covered and included those parts in the repair quote. To verify, I contacted the warranty company directly and was told that the parts are in fact covered under the manufacturer’s warranty.
I then called back and requested a supervisor to review the situation. The supervisor advised me that Jon Wayne does not work with warranty companies, even for equipment they originally installed. I was also informed that instead of honoring the manufacturer’s warranty, I would need to pay for the parts or enroll in their club membership program.
This was both disappointing and unexpected. I was further told that since the change in ownership, the company operates more as a corporate entity rather than the personable company it once was.
I am sharing my experience so other consumers can clarify warranty policies in advance and fully understand how manufacturer warranties are handled before proceeding with service.

Total bait and switch on pricing. Added 300.00 to bill for service contact without telling me and then stated price will not increase if I don’t sign up for contract. Look at the unprotected floors as they work and I had to tell them to sell holes they made in outside wall.

Zachary and Jorge did a great job. Everything looks very professional, secure and well insulated. Zachary went over the functionality of the water heater, breaker, electricity shut off, water shut off on both water heater and pressure relief valve, WiFi function, and they left work areas clean and hauled off the old hot water heater. Thank you!! Worth the cost!

So if you read the preliminary review disregard that. I am a happy customer after all is said and done. They came back today to finish and got all the insulation in the attic sprayed in as well as the condensate pump installed. They also did our duct cleaning today as well as installed baffles in the intake chamber to reduce the noise. That made a huge difference. While I still feel like they are probably on the high side of pricing I have learned that you usually get what you pay for. This is the first time I’ve had to have a hvac system replaced so maybe some of the frustration was not knowing what to expect. The warranties that come with the system and the reputation Jon Wayne has built here in south Texas should prove worth the cost. “Theres no dollar sign on peace of mind this I’ve come to know”. Thanks for the great service guys, AJ in sales and Hector and Jose the install techs. They were all very attentive and kind dealing with a grumpy home owner lol. This again is an updated review so if you read the preliminary review just disregard it. Next time (hopefully never) I have to have a major home system replaced I will wait till the work is all said and done before leaving a review.