HVAC reviews in San Antonio, Texas

He installed a complete central air condition unit and was very professional, punctual and honest. I would highly recommend Design HVAC .

Just a little update: Y'all really messed up. Maybe if you would have actually responded to my service call you would have sold a brand new air conditioner. Yes, thats right, I purchased a brand new air conditioner because I was tired of the constant down time. And no I didnt go through the warranty I just purchased the new unit on my own.
Update: it's now been 5 calendar days . I called your number and went straight to voice mail. I called up american home shield. They called and it went to voice mail. They emailed you again. You emailed them yesterday and wrote that I had an appointment for yesterday yet you never contacted me and never showed up. I requested another company because obviously you abandoned the job. I was told that they have to talk to you before they can assign another company to fix my a/c. So I'm dependent on a company that doesn't answer their phone, lies in emails that they are going to service my home. Yeah right. So Tomorrow will be 6 days without air conditioning. I will continue calling your business and continue updating your reviews.
Are Y'all even open for business? Are Y'all even a legitimate business? I am so desperate that i googled the address you have on your website. I was going to call businesses that are near you to see if you were even open. Well, i was just so surprised when your address came up as residence in a cul-de-sac. With nice 2 story homes on both sides. Are you even zoned for commercial usage? Anyway, I requested a service call through my home warranty company April 24th was assigned your business. Called your business to let you know what was wrong and that I have health issues and can't tolerate the heat. Went straight to voice mail. I left a return phone number. Never returned my call. I called 3 times on the 24th. I called twice on Saturday. I called the home warranty. They called your number. Went straight to voice mail. They emailed you. I called today, Monday the 28th. Once again, straight to voice mail. I called the home warranty. They called your business. Once again, straight to voice mail. They emailed you. Apparently, I have an appointment for today. It's now 2:52pm. Still no technician. Still no return phone call. Is this how you treat customers? Or is it just the customers that are referred through their home warranty? If you would prefer cash customers, then don't sign up to be part of home warranty companies. It's been four calendar days without air conditioning in texas. Thank goodness it's April, not August.

Although I believe their diagnosis is honest, the work itself is not honest and done by cutting corners and then refusing to fix the issues that result from those cut corners. I had another HVAC company confirm that the air handler they installed was not done right and that's why I'm having issues now. There were several things that should have been done that were not done. Plus, they only used the interior parts of the new air handler that was paid by my warranty company and used the shell of the old unit. Leaving the old moldy insulation. Make sure you check their work and have knowledge of how it should be done and that everything you or the warranty company paid for was done at 100%. Don't believe why they claim they didn't do this that or the other and then refuse to take accountability for it.

Professional, knowledgeable and courteous. They properly diagnosed the problem and resolved the problem with our HVAC. The other company that looked at my HVAC just wanted to sell me a new unit.

Also, Julie at Design HVAC was fantastic. She should be awarded employee of the month. She was on top of the situation we were in with the weather turning cold. She was empathetic and kept me informed as to what was going on by email. She was always courteous when I called. Julie is an asset to Design HVAC and is the type of employee we all want.

I highly recommend Design HVAC without reservation.

I’ve gotta say, these guys really knocked it out of the park for me. When they showed up, I was pretty nervous about having strangers in my home—but they instantly put me at ease with their laid-back Texas charm and genuine kindness. My old HVAC unit was older than my grandpa’s boots, and I half-expected a big headache getting it replaced. But nope—in a couple hours, they had everything installed, tested it thoroughly, and even gave me tips on keeping it running smooth through our scorchers.

I couldn’t be happier with the complete HVAC replacement that Design AC just did for my home in Ingram, TX! From the very first call to the final cleanup, everything was top-notch.
The crew showed up exactly on time (actually a few minutes early), they were polite, professional, and respectful of my house. They took the time to walk me through the new system, answered all my questions (no tech-speak overload), and made sure I understood how everything works before they left.
The installation looks clean and professional, and the difference in cooling and quietness compared to my old unit is night-and-day. Pricing was fair and transparent—no surprise fees at the end.
If you need a new air-conditioning/heating system in the San Antonio, or the Hill Country area, do yourself a favor and call Design AC. I’m a customer for life and will recommend them to everyone I know. Thank you for making a big, stressful project completely painless!

Design AC did a good job installing new air handler and condenser. They picked up and cleaned all trash.

Elmer‘s crew Mike Dent and Josiah Roman , did a great job on replacing the supply Plenum adding UV lights ,disinfecting entire system and strapping seal all flex ducks. The guys were super fast and cleaned up the whole area when they finished thank you very much.

Ishmael took the time to explain what was wrong, what needed to be done, and made sure everything was working efficiently before leaving. I really appreciated his honesty, attention to detail. I highly recommend them to anyone in need of AC repair or maintenance — they’ve definitely earned my trust and future business!

Michelle was great. She was thorough and showed me pictures of the system and went over concerns and recommendations based on her inspection which was much appreciated.

Mario Olivares arrived on time. He is very knowledgeable. He noted all the issues with our heating system and gave us options. Excellent service!

Mario did a fantastic job in healing us get our AC unit back running again. Great and thorough explanations and customized a solution for us. Highly recommend!

Last week our AC unit went out and we didn’t know what to do. I called Elmers and they were quick to respond and came immediately. Diego and his team did a thorough job, I highly recommend them. Diego did a great job of communicating, explaining, and was very thorough. He showed us all of our options and was very transparent the entire time. Diego, Justin and the rest of the team were respectful, hard working and got the job done. I appreciate their attention to detail and I will definitely be using them for any future needs and recommending this company and Diego to friends and family.

I recently purchased a new home and was surprised when the city notified me of a major leak. My first call was to to Elmer's and the agent who took my call was empathetic, professional, and upfront about the timeline for scheduling a consultation. He booked my appointment for first thing the next morning. Joseph and Shane arrived on time the following day to evaluate the situation, then presented a variety of service options (including financing) while answering all my questions along the way. As a first time homebuyer, they understood this was another new experience for me and quickly came up with a creative solution to preserve my yard, prevent future risk to the new pipes, and contacted the city while on-site to be sure work could begin today. I cannot begin to describe the relief I felt when Joseph and Shane began breaking down the affordable service options which included a 10yr warranty. I'm so grateful for their expertise and compassion towards the situation we were facing.

Gonzalo was out at the property before end of day to complete a post service inspection and gave me the thumbs up. The entire Elmer's team truly provided a memorable experience and affirmed my choice to call them my go-to provider for plumbing needs.

AMAZING! It was just like the commercials say, my wife called another company and they "got here in a flash". They looked around, took some pictures and videos and told me I needed a whole new system. This was 3 days before a big freeze that lasted for days and the estimate was starting at 18k. Called Elmer's for a second opinion and Raymond at Elmer's found the real issue. Fixed it while he was here and kept my family warm during the freeze for just the service call fee. Literally saved me 18 thousand dollars for a system I didn't need and relieved the stress of how we were going to make it through the storm. This is the only number I'm calling from now on. Thank you Raymond for keeping my family warm and saving us from a bill we honestly could not afford!

Our technician, Michael Estrada was great! He was on time , very thorough with his inspection and answered all of our questions. I highly recommend him.

Michael Estrada was an amazing technician - he was thorough and professional. We're very happy he was assigned to the call. Thank you, Elmer!

Michael and his entire team with Elmer's did a great job ensuring we were satisfied with only what we could afford. His presentation of the equipment packages was excellent. The team was very professional and respectful. Michael even went above and beyond to provide temporary air until replacement unit installation begins. Thank you Micheal. Highly recommend Elmer’s.

My house was hit by lightening on April 23, 2025. Elmers came out to assess my damage and do an estimate for repairs. They were one of three companies I called to get estimates for my insurance company.
Elmers, by far, were the nicest. Randy explained everything to me as to what would need to be done, the approx length of time, etc.
As I had a small fire in the garage the city would need to permit my repairs and bring everything up to code.

The permit from CPS took 3 1/2 weeks to be approved but Memorial weekend took up some of that time. Going into it Randy said it could take two or three weeks once CPS received the permit request.
Elmers showed up early on their first day of repairing service to be sure they would be 'on site' when CPS came to turn off the electrical to my house.
FYI, The CPS men were great. Very helpful and respectful.

Elmers started on the outside panel where power travels from the pole to my house. They worked non stop from 7:30 am to 4:00pm to get the new panel re-wired and the box replaced.
The guys didn't take a break. They even ate their lunch while they worked!! Travis was amazing!! He deserves a raise or maybe a big Christmas bonus?
Randy (also the supervisor) again came by to check on things.
Could he answer any questions? Did his guys anything additional or need anything at all? I know they appreciated his stopping by.

The next day they again arrived at 7:30am to get started on the garage panel. I had three electrical boxes in the garage from 1973/1974 when the house was built, but now I would have only one upgraded/updated panel and box.
Travis' completion of both the outside panel and garage panel is a work of art. He did an amazing job. It is organized, so very neat and clean. And..., they labeled all the breakers for me too.

My experience could not have been any better than it was. I can and have recommended Elmers Home Services.

To Travis and all the men who came out to my house:
I appreciate each and every one of you. It was hot and humid. Thank you for working very hard and your thoughtfulness.

We contacted Elmers late on a Saturday due to no water in our home. We were panicked becuse we had just moved in to this home 6 weeks prior. Max Sifuentez showed up and got to work. He was able to find the leak outside near our water softener system. After some late night investigating he found the broken pipe and made a plan to repair it the following morning in order to let the water pooled dry out. He showed up early the next day and executed on the plan, all the while encouraging me to shadow to see what's being done. He was very professional, knowledgeable, and personable. I would definitely recommend Max with Elmer's for your plumbing needs.

Christian and Julian did a wonderful job installing our new A/C unit today. They left everything clean and were quite professional and hardworking. They even finished earlier than the estimated completion time. We would recommend Elmers to anyone in need of AC work. Elmer: you should increase these 2 guys' salaries! They made your company look AWESOME!!