HVAC reviews in San Antonio, Texas

Our existing blower motor had overheated and caught fire--at least briefly. Westerly quickly responded to our request for service and immediately sent a repairman. The company has a very good policy and procedure for keeping its customer in the loop and up to date regarding their repair status. Its repairman was knowledgeable and responded to questions plainly and fully. The repair and replacement was complete and our system up and running within less than two days. (Slight delay to obtain an special connector, the first having burned.) The parts were not inexpensive, but were from the manufacturer, so all connections worked immediately using approved parts. Our repairman, Nick, was careful to explain everything (including costs) as we went along. We are satisfied that we made a good choice with Westerly!

I usually wait and give the service some time to settle before reviewing So here it is. Josh came by did a thorough examination of my duct system he didn't just look at them he checked them each duct and pleanum box. He listened very carefully to my concerns and came up with multiple solutions to fix the problem and so far his first solution fixed the issue.He was very respectful to me and my home he cleanup when the job was complete. I've had other companies come out before westerly air but just gave me the runaround figuring i didn't do research or they just couldn't answer my questions. Josh was able to answer my questions and encouraged more he made sure I understood everything. Excellent job Josh and westerly air. Integrity at its finest. Thank You

Today was just the inspection and estimate but Josh w/ Westerly and Michael w/ Calvary Air Care were very professional, informative and thorough. We really appreciated the explanations on the services they will provide. Both were friendly and courteous.

THEY WERE AWESOME!!! They came within the hour after I called them for service, even though they didn’t have too. I thought it was too late in the afternoon and told them they could come the next day. The technician -Nick Gonzales, quickly found the issue and fixed it. I will be signing a maintenance contract as soon as the other company I fired refunds my money. It’s a growing company so give them a chance. I had an electrical box that needed to be replaced and was not up to code.

This was our first time having our HVAC system serviced, and we chose this company solely based on recommendations from community posts and they absolutely did not disappoint. Since the system had never been serviced, we were fully prepared for a hefty expense, but the experience was refreshingly honest and fair. They were genuine, transparent, and clearly knowledgeable about their service and product.
Josh even brought his own shoe booties which immediately showed how much they care about the little details and customer respect. Their communication and follow-up were thoughtful and professional throughout the entire process. We truly couldn’t be more pleased with the service.

Will not answer phone or emails - a joke!

Worst customer service ever! They never answered their phone and when they do they are rude and have no answers and takes forever to schedule and if they mess up they can't bother with rescheduling

I would give a 0 stars if I could!!!! THE WORST CUSTOMER SERVICE experience I have ever had!!! You should be ashamed of how your employees treat customers.

An amazing company, gave the first available appointment and were extremely kind. Fantastic customer sevices from technicians and phone operators!

This place is a joke the guy came out yesterday.5 hours late. Told him the unit was not blowing air so he added freon . Of course it's still not gonna blow.still no ac unit working.

We got great service from them and the service guy was friendly, courteous and knowledgeable. Believe me, we've had our share of really crappy companies assigned to us thru our warranty company..this wasn't one of them!

Slow to respond, customer service is hit and miss. I had to use them bc of home warranty and it took forever plus many many phone calls to keep reminding them.

forth time I call regarding same problem. Awful costumer service over the phone and that's only if you manage to someone to answer the phone!!! I had paid 2 to my home warranty reguarding the same problem.

My mother in law has been without a/c for 15+ has thanks to them and her home warranty company! The first tech came out and only diagnosed half the problem and finally after a week and a half the part came in (home warranty company fault) and they come out yesterday and install the compressor and then the guy says the motor in the inside is out also. SHE STILL HAS NO A/C AND HAS COPD, SEVER ASTHMA AND OTHER RESPIRATOR PROBLEMS...

WOW! I wish there was a negative star. I have some photos that I have shared on Facebook of the mess left in my backyard after the "service technician" left our house. We had a home warranty AC issue --A guy came out, spent 5 minutes diagnosing that we needed a new condensor. He then ordered an air handler--oops, sooo...finally TWO weeks later -- we get a call from CENTSABLE to let us know that we would need to PREPAY in order to "secure our appointment" to put in the AC unit that the home warranty company had already purchased. We knew this sounded like SCAM 101...but we had been without AC for two weeks. So we secured out appointment -- to which the "service technician" arrived 6 hours late at about 6:30 PM...with the unit teetering on the back of his SUV (no truck) - Since he didn't have the right parts, or enough freon (he had release all the freon from our unit directly into the atmosphere, remarking "Oh my boss says he's not gonna be alive when the hole in the ozone happens, so he doesn't care--he told us to do it") , so he left the wires connected outside in the rain with electrical tape -- saying he would be back "first thing in the morning" to finish it up correctly. So, I took off work (for the second day) to meet him at 10 am. I am writing this at 10pm - after getting off the phone with the guy who told us well too bad-- I can't make it tonight, so maybe in the morning....and of course, the voicemail at the office is full. BEWARE -- THIS COMPANY IS NOT THE ONE YOU WANT WORKING ON YOUR HOME. I will be report to the BBB, but really, as a consumer, what are you to do?

Their messages says: "we will call you within 4 hors to set an appointment" 3 days after i called them, 1 day after that they called back to set an appointment for Friday- 5 days after work order was received. Nobody showed up or called on Fiday, i had to track them down just to reschedule and have the same thing happen again
What a waste !

I got tech Chris to come out and fix my heater. The blower motor was burned out. Chris quickly confirmed my diagnosis and ordered a new blower motor. Just remember when you use a home warranty, you deal with three people. The home warrenty, the contractor, and the home owner. The process takes a little longer. If the contractor orders a part the contractor has to get approval from the home warrenty before the contractor can order and install the part. After a two wait on the home warrenty part, Chris came and installed the motor in no time and did a professional job. Chris also assisted with some other minor questions I had. The service fee was collected via Mastercard. I was never asked to pay cash. I guess I got lucky with Chris. I was scared after reading all the previous reviews.

Zero communication. Left two messages never to receive a phone call back. My landlady has heard nothing. It's crappy when it's constantly 83-85 inside the house. I talked to my Lanlady and she said she hasn't heard anything at all she even thought after they came or it was fixed! She said they were waiting on warrant company and they couldn't tell her that till I asked Ana she tracked warrant company or someone down ?? Other then the tech that came out I have spoken to not one person in this company and I always get a message. No one EVER answers. I am a sole proprietor I understand not having a receptionist and such but I ALWAYS call people back. It's part of running a business. It's been two weeks as of today and no info back. The tech came
Out and that was it. Some feedback would be great that's all I'm saying. When my landlady and I are clueless. That's not a good thing. 😒

This company is a joke. The receptionist gives attitude for asking for an ETA on a part. Have been to my house twice this year and added freon but can't find a visible leak. Asked the home warranty to issue another service provider but didn't. This will be the last time I do business with them. They are a rude company that doesn't deserve anyone's business.

Terrible service, ac unit they placed broke down after only a year then when we had them come into service it they didn't even solve the problem. It's been over 3 weeks now and we're still living with no working air condition. If you like to avoid spending hundreds of dollars to wait over 3 weeks, have them hang the phone up on you, place you on hold then never come back to the phone, or just let it go to recorder so they never have to talk to you in the first place NEVER have them do work for you. Even if it's the cheaper route, even if it's through your home insurance don't do it, it's not worth money you'll save I can guarantee you will regret ever working through them.

I contacted my Home Warranty Insurance (Old Republic) on 17 Jun 2015 cause I needed my AC checked. It was nosy and probably needed Freon. Old Republic gave me Centsable Cooling & Heating and the tech came on 22 Jun 2015. I informed him that I believed the AC unit needed Freon. Well he proceeded to check my water drainage because we had problems with it and he completed the process of unplugging. He never checked the AC unit for Freon except to place his hand on the line and said it was cooling properly. I was not happy with this but I am not AC qualified. I paid the him the Trade Call Fee and he left.

On 30 Jun 2015 my AC was no longer cooling my home so I contacted Old Republic and they did a Recall on my previous work with Centsable. The tech showed up on the afternoon of 2 Jul 2015 and I told him that it had to be the Freon. He checked it and it indeed was low on Freon. He put the Freon in and told me he was going to have to charge me another Trade Call Fee because it was different from the 1st one. I said no way, I asked the 1st tech to check the Freon and he blew me off and that I should not be charged again. He wrote it up on his notes and didn't charge me.

On the afternoon of the 4th of Jul 2015 the AC was no longer cooling. I contacted Old Republic on the 5th of Jul to tell them what had happened. They apologized and told me they were going to put in another Recall to Centsable and I said no way. I want a different company since this company did a very poor job on two occasions.

They honored my request and assigned me to Locke Service Company. The tech came today 7 Jul 2015 and he checked the Freon and there was a leak. He said I have to call Old Republic to get approval to get the new part and then find the part for you. He said he would refill the Freon so we could have some comfort while he obtained the part. The tech was completely professional and displayed knowledge on what he was doing. I am grateful for that...sorry I can't say the same for Centsable Cooling & Heating.

I cannot recommend Centsable Cooling & Heating to anyone. Be ware...