HVAC reviews in San Antonio, Texas

I completely trust the work and the integrity of Mr Wilson's staff. Honest,hard workers and they never make you feel it is for the money but to make sure the job is done correctly. I think we have been using them for over 20 years and will only use them and only recommend them when anyone asks for a good HVAC company
Rock came today to do the maintenance checkup on my unit that was installed Feb of 24.
On time. Efficient and did everything quickly. Trust the staff completely.

Ryan Delgado is awesome! First off, Mr Wilson still has knowledgeable humans who pick up the phone when you call, which is sadly becoming rarer as the days go by. I called in with a mini-split leak and even though they don’t typically repair this type of unit, they still offered to send someone in to give it a try. Ryan quickly diagnosed the problem and remedied it. He treated me like a human and explained the issue in down to earth terms. He went above and beyond, and Mr Wilson is lucky to have him on board.

Mr. Wilson Heating and Air Conditioning always do excellent Service in Maintaining your AC unit and Eric is very Knowledgeable with the AC Unit that we have and he always makes sure everything is in tip top Shape. Thanks Eric!.

Eric with Mr. Wilson Heating & Air Conditioning always responds quickly and professionally. My system is in great hands with Mr. Wilson. Have to give a shout out to Sandra as well, who works around my schedule to get me an appointment.

Adrian came and fix my AC right away. Also showed me how to do some maintenance to prevent the system from shutting off again. And also kudos to the dispatcher at the office that was on phone troubleshooting it with me (sorry I didn’t get your name).

Love Mr. Wilson’s Heating and Air!! Always easy to get ahold of and quick to book for service, which is so helpful when you are dealing with an a/c issue in SATX! Tim(our service provider) called ahead, was well versed in the issue, solved our problem and gave us tips to avoid further issues like we had down the road. He even explained how Mr. Wilson’s preventative maintenance program would save us a lot of potentially expensive service calls in the future by 2x yearly “tune-ups” to our units.

If you can request Tim Rock by name when booking your service appointment, do so!! Friendly knowledgeable and helpful. Can’t ask for more!! Thank you Mr. Wilson’s! Thank you Tim Rock!!!

In a world that has all but given up customer service completely it is a huge relief to find a company that has the good sense to know that CARING for customers can only be good for business. I don't know about you, but I am completely sick of companies who refuse to talk to people leaving no alternative but on-line and phone robots.

My HVAC recently died during the start of real heat. So I called Mr. Wilson who have come out for other more minor needs. First off let me tell you Mr. Wilson is one of the extremely rare companies that has not bought into doing all communications digitally. A living person ALWAYS answer the phones and an email requesting info gets answered in a day, 2 if the weekend. They are also courteous, respectful of keeping your home clean, and even kind.

Mr. Wilson and his crew took good care of me starting with allowing me to sidestep any high pressure sales, then temporary A/C, delivered by Mr. Wilson himself, till the new unit could arrive and throughout the removal and installation of the new.

My home had been fitted out for a mini unit tucked into a tight closet over top my mini-water heater during the building of my home 24 yrs ago. Wrangling a new mini into that small space was no simple switch-out. The new indoor unit while measurement-wise was a fit, albeit a very tight one, having to ANGLE it in changed the dynamics completely and so it became a 30 minute, very tense, wrestling contest in Texas heat nearing 100°. Admirably, they won, and the unit went in.

I'm very happy with my new unit, the technicians Danny & Robert who installed it, and the company's quick response to any questions I've had.

We love Eric Bernal and his professional and friendly interaction when taking care of our HVAC. The team at Mr Wilson are wonderful to work with and so helpful!

I was driving 281 frontage road near TPC Parkway. I lost a load of shingles from my truck bed. A nice young man pulled over and helped me reload my truck. If they are willing to help a stranger I can't imagine what they do for their customers.

Tim came by for an annual heating check. He showed me a photo of an area that needs reinforcement and also recommended a surge protector. The company that installed the system 9 months ago did not offer these suggestions. He also helped me install an air filter because I have difficulty. Overall courteous and professional service that goes the extra mile. Mr. Wilson has been my preferred servicer for several years and I plan to continue for several more.

My only AC company was Mr Wilson and the prior owner since 2000. Prior owner installed a new system, inside and out.

Eric has always been my service tech. He consistently provided exceptional service. I purchased service contracts and was always satisfied with the service provided. You couldn’t ask for anyone more reliable than Eric.

Unfortunately I experienced a service issue in July. I called the office and a service technician was dispatched. His arrival time was very prompt, considering the issue. Unfortunately it wasn’t Eric. Bound with tools, not sure what was required or if that’s how he enters job sites, he went to the attic for a few minutes and then went outside. I guess he spent five minutes diagnosing the issue.

He sent for the Calvary, Booth Petry, a design consultant, as a backup as he told me I would need to purchase a new unit. Bam, there it was. The existing unit was no longer working and the Freon was no longer available. Hence Mr Perry said he would help me decide what replacement would be best considering the cost would be at least 10 to 12 thousand dollars at a minimum.

Needless to say, I was speechless. I politely declined their offers for immediate assistance. At the request of the service technician I was responsible for a service call for $65.00 which I paid.

The gall to charge me. The was like a slap in the face.

Luckily I happened to have two portable air conditioners we installed while we looked for another company that could confirm the diagnosis or could provide a service alternative.

Long story short, replacement wasn’t necessary. A minimal expense compared to the alternative and a new service provider.

After a 24 year relationship that was trustworthy, reliable, and respectful which is primarily due to the relationship with Eric, I am so disappointed and disgusted that Mr Wilson’s Air and their design consultant would take advantage of the situation with what I would consider a lie and attempt to hoodwink me into purchasing a new system.

Needless to say, I will no longer do business with a company that I can not trust. I work too hard for my money to just give it away. I can immediately formulate reasons why the attempt to help me purchase new equipment but I’d like to have this published so others don’t fall prey to the “five minutes for 10k” service. You can come up with your own reasons why a company would jeopardize business relationships.

They came out the same day our air conditioner stopped. The technician was very thorough, honest, and provided a detailed explanation. The price was reasonable and they didn’t try to up charge for anything. We will definitely be using them for any future needs!!!

I cannot express the gratitude I have for the staff and the wonderful techs, to include Mr Wilson himself, who came to help. I’ve been dealing with multiple companies (AHS sent out some bad ones), so I called them out of sheer desperation after more than 6 weeks of issues. From the moment I called, Sandra and Leah who answer the phone, helped me with my questions and concerns until the work was performed by first Ryan, then Adam, and then Jeff. Each tech thoroughly explained what the problem was and offered up solutions. And yesterday, they did a temp fix until my new outdoor unit arrives. After 55 days/nights, I finally had a restful night of sleep. They each went way above and beyond. My AC is working again and I am beyond grateful how they took a vested interest into my situation and found a solution. Thank you so very much. I appreciate you all. You earned my trust and business.

Adam's visit to quote us a new unit was a game-changer. His vast knowledge and willingness to share it with us was truly impressive. By the time he left, we had a clear plan in place. This company is definitely the way to go for any replacement or repair needs.

Everyone was extremely knowledgeable, polite, and helpful. They arrived on time and provided updates throughout the repairs and installation.

We couldn’t be happier with Mr. Wilson Heating & Air Conditioning. I highly recommend them. There are a lot of just ok HVAC companies out there, but the exceptional ones are hard to find. We are a commercial site with rooftop units and recently did renovations inside. We were having problems with one of our A/C units. They were able to fix the problem and get us cooling in time for the hot summer. Later, an unexpected issue arose and they were happy to come back out. They knew something was not right and investigate further, finding a wiring & workmanship issue performed by the pervious HVAC company involved in the renovations. I was impressed that they found this and fixed a problem that someone else created. A huge thank you to our technician, Adrian, who showed great dedication, problem solving, and concern for us. We plan to use Mr. Wilson Heating & Air Conditioning for all our office locations from now on.

I definitely Recommend Mr. Wilson Heating & Air. The technician Eric came out and he was awesome! Eric was very kind, friendly, knowledgeable, and professional. Eric explained everything step by step of what he was doing and answered any questions I had. This was such a wonderful first time experience and I will definitely be a returning customer. Thank you Mr. Wilson Heating & Air.

Highly recommend Mr Wilson’s Air for honest diagnostics and clear options to repair and maintenance recommendations to keep our AC running smoothly! Technician Tim came out today and thoroughly inspected our system after two other AC companies had recommended replacement. Minor adjustments today and my confidence is restored that our 9 year old system has more years ahead. Thank you to the MWA team and the biggest THANKS to Tim!

I called Mr. Wilson after I caught, and ran off, the tech from the big company that does all the TV advertising because he lied and played games to sell me a new unit. Mr. Wilson's tech showed me the obvious point of failure and it was where the TV ad company had repaired the unit after they screwed up the installation. Mr. Wilson's installation crew was the best I've ever dealt with and the office staff was a delight to deal with. Neat, professional and no sales games. I knew exactly what I needed and they didn't play games about giving me an estimate. I got a new and better unit with a new warranty for not much more than the first tech wanted to repair his company's faulty workmanship. I'm tired of paying for all the TV ads and Mr. Wilson will be my first call from now on.

I recently installed a new system in my home. I am extremely pleased with the work they did and the customer service from the whole team and staff.
Today, I had a little problem with the heating part of the system.
Leah attended my call, my needs,
and immediately sent Ryan Delgado to find and fix the issue.
Great job Ryan!!
You found the problem super fast and solved it even faster!!
Excellent service!!!
If you are looking to fix or replace your system, this is the company to choose.
THANK YOU MR. WILSON!
🌟🌟🌟🌟🌟

Eric gave us advance notice of arrival. He arrived right at 0800. We discussed our system concerns and he was a great listener! He performed the testing, gave us recommendations and got us our invoice immediately after we paid.

Eric is super professional, cares about the customer and we recommend him to all! He is the best!

He shared that Ms. Patti keeps them stocked with electrolytes and other essentials. He said she really cares about her team.

We are very pleased with working with Eric and the team!!

THANK YOU ALL FOR THE OUTSTANDING PEOPLE AND WORK ETHIC THEY DISPLAY.

AS ARNOLD SAYS, "I'll be back" for business with all y'all!!