HVAC reviews in San Antonio, Texas

I recently purchased the Priority Plus Membership which includes two annual maintenance check ups along with several other perks for being a member. I had my first scheduled maintenance last Friday by one of their technicians (Dustin) and had a great experience. Dustin was very professional, friendly, and knowledgeable making my experience quite pleasant. Thank you Air Authority!

Jeff was great. I thought I simply couldn’t set my thermostat, but it turned out it had to be replaced. He did a very thorough job of testing things and figured out what was wrong , got a better (simpler for me) thermostat and helped me set it and understand how to change it. I’ve used Air Authoriy when they were Rite away for years and always have found them to be wonderful folks as well as great technicians.

Great service has always in. Lawrence was a pro. He did a great job.

Double the price of others for a basic AC service call, but thought I'd get more out of it, but quite the opposite. Technician never called during the visit to discuss. We called after getting the invoice and aggressive up-sold recommendations. Got an answering service, explained our questions. Another technician called back while driving between stops after hours but unprepared and unfamiliar with our service call and said someone would call us the following Monday, but no one did. We called again and finally got a call back another day later. The technician had poor explanations for the recommendations, but said he'd address my issues and they'd send an email to correct said issues with the recommendations. 2 more days passed and no correction, no email, no follow up call. It would seem they did not want my business after being called out for upselling.

We have since called another company who responded in under 24 hours, called during the visit, was prepared to do actual services, and charged half the price for the service call, and half the price for 2 of the 4 services rendered that Air Authority had over-aggressively recommended and provided quotes. The other air/heating company also questioned the other 2 recommended services by Air Authority, sharing evidence from testing the system that nothing was wrong, including 3 lbs of refrigerant and sealant for a supposed leak.

Go read their reviews on Yelp - our experience is not unique and there is evidence that many of these great Google reviews are fabricated.

Jeff was thorough and completed our maintenance as expected- he was very courteous as well!

Chris and his assistant provided excellent service and gave helpful information regarding our systems. Over the years, Chris has proven very trustworthy, and he is great with communication. We are thankful to use Air Authority!

Whole experience was great - the people at the office scheduled us quickly, and the person they had me talk to (Michael?) spent a good deal of time talking to me about the issues we were having. Most importantly, rather than try and sell me on the unit I was asking about he seemed to think we could fix the problem in a cheaper, different way.

They sent out Casey the next day to investigate. He was prompt, thorough, knowledgeable, and friendly. Moreover he was transparent about our options. All around solid dude.

Very pleased with everyone I’ve interacted with at this company.

Chris is a great technician. He is friendly, professional and honest with telling me his recommendations in keeping my HVAC system functioning properly. Tracy is a great representative. She is friendly, professional and very helpful in answering all my questions about my membership.

Josue was wonderful when he came for our regular maintenance! He was very thorough and explained some things he found that could be beneficial for the equipment we have. I appreciated his attention to detail, as well as, his professionalism in communicating it all.

The whole team at Air Authority are amazing and a special shout out to Lawrence for making a late night house call when our AC stopped working late in the evening right while trying to get kids to bed.

Had new sink installed and connections replaced under all sinks including 2 bathrooms. Excellent job.

So pleased that a human answered the phone on the 1st try, and showed concern for our situation. Delivered on the promise that a technician would arrive same day. Technician was respectful and quick on repairs. Price was reasonable. Will use them again!

Jeff did a great job servicing the air conditioning system. He was on time and completed the inspection timely and explained the process to me. Everything is great with it!

We love Air Authority and especially Chris W. Our amazing technician. He is a trusted advisor for a/c and he is so helpful. He explains everything and ALWAYS has a smile on his face. He is a fantastic brand ambassador for Air Authority.

Within 3 days of Air Authority performing the initial annual preventative maintenance service (inspection and cleaning), water began leaking from my ceiling creating standing water. I never had this problem prior to them servicing my A/C and furnace units. When I contacted the company to inform them of the leak, they stated that they could come out but there would be a charge to fix the issue. When I questioned why since it was not done right the first time, they said they would not charge for the repairs but would still charge me $199 for the service call. When they came back out the technician determined that the A/C drain line was clogged resulting in water backing up into the attic and leaking through the ceiling. If the drain line had been cleared/cleaned out properly (standard when performing annual preventative maintenance) and tested during the initial service call this would not have happened. While I did pay the $199 to avoid further damage to my home, I do not understand why I should have to pay anything because the issue should have been addressed during the initial annual preventative maintenance service call. The 2nd technician properly cleaned out and tested the drain line, fixing the issue. When he asked if I wanted to renew my annual plan, I informed him that I was not happy with the original technician's work or the fact that I had to pay a 2nd time. As a result, I would not be renewing my annual maintenance agreement. As additional context, my service was call was scheduled for a week after the annual maintenance term expired, and it was not suggested to me that I schedule within a certain timeframe to ensure the service was covered under the plan. Since this did not occur, I paid full price of $495 for the initial preventative maintenance service call that should have been less. As a result, this was an unfavorable customer experience. In addition, no one from Air Authority ever called to follow up on my feedback or seek to understand why I did not renew the annual maintenance plan.

Had Lawrence come out and look at my AC unit. He was very professional and able to diagnose and fix the problem.
Explained what was wrong and what was needed for a fix.
AC is a scary occurrence especially with this hot texas summer.
My mind was put at ease.
Air Authority is the one to call, and Lawrence in particular.
Very much appreciated!

Scheduling was easy as usual and flexible as I had some last minute calendar issues that narrowed the visit window. Chris and Issac checked out our HVAV quickly and AOK. Air Authority has always proved reliable and they are a pleasant group of folks!

Jeff was a great technician today. Patient, informative and he even killed the Yellow Jacket nest over my window! Thank you for all the great service you give.

07-14-2025
Once again Jeff Cutcher did a great job. He was on time and thorough (unlike the guy from April 15th 2025 that did not do what he claimed). He checked out the issue and discussed options available; a great problem solver. You are very fortunate to have a Service Tech like him on your team.

Air Authority has been great! Excellent service. Damian was thorough and made sure my AC was working and did it with a smile

I called AirAuthority through a recommendation. Chris was my technician, I was very pleased with his professionalism and his courteous manner. AND I only interacted by phone. I wasn’t home when he came, my son was. Issue solved and he did my maintenance at the time as well. Very satisfied.

Excellent job as always from the team at Air Authority (Stroud Superior Plumbing).
Timely service, excellent communications, and fair pricing.