HVAC reviews in Sanger, Texas

Always prompt and they do a great job of explaining as well. Highly recommend!

These folks are top notch! They’ve been working on our personal equipment for years, and they handle all of HVAC needs on our new construction and remodel projects. Highly recommend Underwood’s!

Tech was on time and very pleasant to deal with. took the time to answer all our questions. i really like this company'!

Exceptional service! Charlie was prompt, professional, and kind! Underwood's Heating & Air will always be our go-to company for heating and air needs!

Charlie was fast and got our heat working. We love the whole team at Underwood’s.

Very knowledgeable technicians and good communication. They work with you to find the most economical solution for what problems you’re facing.

This was our third attempt at getting our AC looked at and fixed. I wish I would have known about them first! Joseph is very polite and knowledgeable. He did what he could to get me the best options and prices! Definitely call him if you’re needing your AC looked at!

Just had them finish up my ac repairs. Fast and efficient. And real easy to work with. They were highly recommended and for good reason.

My A/C stopped working. I called Underwood's the next morning. A technician arrived early afternoon and diagnosed a bad indoor blower motor within a few minutes. I was fortunate that he had a universal motor on his truck that hadn't fit anything that needed a replacement. It was the correct motor for my unit. Had me up and running quickly. The amount that was charged for the motor and labor was very fair.

I will highly recommend Underwood's Heating& Air.

These guys are the best!! They are always quick to come out and go the extra mile. I wouldn't call anyone else. Highly recommend.

I’ve been using this company for years on my rental properties throughout Denton County. In the past service has been good, but today I dealt with a level of rudeness that I am just shocked by. You think that when you give somebody so much business, they would treat you with some level of respect, but that’s not what I experienced in talking with Stephanie, the co-owner of the company.
I wanted them to install a heat strip for me in an existing air handler that did not have one. Instead of being cooperative on trying to set up the install I was interrogated by her, accusing me of having some company put one in without pulling permits and telling me that that company should’ve already put in a heat strip and they’re not going to put their name on it when somebody else did the install… etc. I tried to explain to her that this is not a new unit and I never said it was. She’s Implying that I would pawn off the liability of the air handler if a problem exist just because I’m having her company install an auxiliary heat strip. She told me it should have came with a heat strip already, and that this didn’t make sense to her. Well, I’m sorry that you don’t know that units are sometimes sold without heat strips. Not all climates make it necessary for a heat pump to need one. And what difference does it make? You either want to do the job or you don’t but you don’t have to be accusatory and interrogate me like this. You could just nicely say this isn’t something you do and thank me for calling. I don’t need to be made to feel like I’ve done something wrong. Oh, that I’m trying to set Underwood’s heat up to take the fall for liability of a system they didn’t install. I’m sorry if you woke up on the wrong side, Stephanie, But you don’t get to treat me like this. I’ve given you guys tens of thousands of dollars of business over the last few years and you just ruined the relationship in five minutes because you decided you’re gonna talk to me like crap.

Follow up:
I just read your response, Stephanie. I have absolutely no problem with your company policy. If you would’ve been professional and explained your company policy politely, that would’ve been fine and I would’ve called another company. It’s the way you talked to me that was completely unprofessional. You wrote a professional response on this Google review, but it was nothing like your verbal response on the phone. The professional version: “ We have a policy of not installing customer provided parts”. What you said on the phone:“ We’re not gonna have you put our name on it when somebody else installed the air handler”.Which insinuated, of course, that I would hold you liable for someone else’s work.
Professional response:” We just like to ask questions so that we can understand the situation”
What you said on the phone: “ you probably didn’t have permits pulled, and we’re not gonna come out there when they should be doing it.”

It’s not what you said exactly it’s how you said it and that makes all the difference in the world. And I’ve used you guys regularly even as recent as October and September I have the invoices so this response of yours where you said I’ve mainly used you in 23 and 24 that was just on the particular house we’re talking about. I’ve counted up 22 invoices over the last four years. I would guess I’m in the top 10% In terms of repeat business for you. Not that it makes any difference because whether I’ve used you once or 100 times you should still treat everyone with the upmost respect.

I think the real problem is you’re irritated like other HVAC companies that I’ve dealt with that I
only use you for service calls. Well, when you quote inflated amounts to install a four ton heat pump In a closet air handler and you don’t even have to go into a hot attic then no I’m not going to hire you to do those jobs. There are plenty of installers in Dallas that will do the same thing for $5000. Instead of being bitter that you’re only hired to do the service work, maybe you should be grateful that you’re getting the service work. It still pays you well.

Great company and great customer service. We had a new system installed and they have been great on all aspects!! 100% recommend!!

Underwood is the best. Fair, honest, reliable, respectful and knowledgeable. Their two techs Michael and John got the work done right and in record time!

Amazing service! They’re friendly and honest and we’ve been using them for years. Highly recommend!

During the winter storm our emergency heat wouldn’t kick on. I called the company who put in the system, but they couldn’t come out for 48 hours. On FB we saw that others had a similar problem as ours and Underwood got them fixed up and working again. So I called them and instantly the lady I talked to was very friendly and told me she could get a tech out today. Within an hour the tech, Todd, arrived. He was also very friendly and went straight to work and had us up and running again in no time. We will definitely be using them for any a/c and hvac needs in the future. Thank you Underwood Heating and Air! We’re so excited for our toes to start thawing out 😄. God bless y’all!!

Had our annual AC maintenance completed today. Alfonso is an amazing young man. Very polite and professional. He explained everything he did and did a great job!! Thank you Underwood’s for always taking care of us.

We have used Underwood ‘s Heating & Air for years with no complaints. Technicians are professional and knowledgeable. I called this morning because my AC wasn’t working, they were at my house in a few hours and had my system repaired. I’m hoping to get a few more years out of this system but will definitely use Underwood’s when I need a replacement.

I highly recommend this company. The staff is amazing and they explain everything to you. That is wrong with your unit.

What an amazing experience working with Comfort Icebox. They came to rescue right away and were very informative throughout the process.

Very professional and committed to perfection.
Big shot.

Very responsive great communication. What I like most was he communicated when he would arrive with updates. The prices was solid did not change even though he did some additional task. Very knowledgeable and precise. I would high recommend for any of your HVAC projects.