HVAC reviews in Southlake, Texas

My wife and I wanted to remodel our existing double sided gas fire place. We posed the question to “Mike” about a complete conversion from gas to a wood burning fire place. If the cost was going to be exorbitant then we would like a quote for a remodel keeping the original gas line and updating the fireplace.

Our inspection was the day after Christmas. Our inspector “Mike” told us that we would receive a quote by Monday which was 3days later. Being the holiday season we were patient and waited. 10 days later, I called and spoke with the secretary who seemed amiss because the quote wasn’t in and blamed the third party contractor for the delay. 4 hours later received a call from “Mike” and he told me the cost to convert from gas to fire would be about half of the cost I paid for my house. Working in construction I reviewed the quote, and it appeared to be very generic and put together rather quickly.
Never received a quote to update the existing gas fire place and when I asked “Mike” he said he could do a quote to have a gas line and wood burning fire place combined to the quote. This just proved to me that we weren’t even taken seriously about what we were requesting.

After receiving the quote on January 5th, I received an invoice the same day for an additional charge stating it was due on December 30. This was a bit confusing because when I spoke with “Eva” at their company she informed me that they offered up front pricing and quotes would be included with the inspection fee. Sorry for the long post, needless to say we decided to move forward with another company.

Alon did a wonderful job installing our fireplace logs. Besides being extremely polite, he explained several helpful details and suggestions to make the fireplace better. Alon was fast, thorough, and tidy, start to finish. Highly recommend this company!

I highly recommend Levi and Brown Chimney. I had a chimney that I could not use because smoke was backing into my house. Levi figured out my chimney cap was bent and had been closed off so that no air could escape. He diagnosed the issue, ordered me a custom replacement and had it installed in a quick turnaround. Excellent customer service and such a kind man.

Alon came and helped us replace 2 gas fireplaces that had never had been used since we bought our home. Alon was able to find us the perfect fireplace and custom glass. We absolutely love our new fireplaces!! Thank you!

We recently had the pleasure of working with Alon from Brown Chimney, and the entire experience was exceptional from start to finish. Alon was incredibly receptive to our expectations for our new wood-burning stove, taking the time to clearly explain every detail of the job.
Leading up to the installation, Alon remained available and communicative, ensuring that all of our questions were answered. On installation day, he was courteous, knowledgeable, and the utmost professional. We’ve dreamed of having a wood-burning stove for years, and Alon made sure we were completely satisfied with the final result — and we absolutely are!
Before leaving, Alon provided a thorough review of fireplace safety, giving us peace of mind and confidence in operating our new stove. He truly represents Brown Chimney with excellence. We wouldn’t hesitate to call Brown Chimney again for future maintenance or services.
Highly recommended!

This team was great to do business with. They were on time, courteous and went above and beyond to do a high quality cleaning job!

I am a repeat customer and the experience with this company has been consistently good. The quoting process has been transparent and competitive with other providers, the technicians arrive on time and ready with protective pads to capture any particles going astray, and they make sure to cleanup before they leave.

Ductz of DFW North did indeed arrive at Mr. Tab's residence early as I told him we would be there between 12:30 and 1:30 due to another job we were doing that morning. Our technician went to the door while the other technician stayed in the truck while the first technician had a discussion with Ms. Tab as Mr. Tab was not home at the time. She requested that I email her an invoice instead of accepting the hand written invoice that he offered. The technician called me and I was in a meeting at the time and asked him to explain to Ms. Tab that I was not able to email an invoice to her. She would not accept the handwritten invoice that would have detailed all of the work we planned on doing. It should be noted that Mr. Tab and I exchanged several emails detailing the work to be performed and the price as well as my having left a hand written quote with him.
I would also like everyone to know that Mr. Tab called today and asked that we come do the work at his house. We were unable to work him into an already tight schedule over the next several days.

Very Unprofessional !

Kent, the owner, Scheduled to send his workers between
13:00 - 13:30 for our HVAC system cleaning. One guy showed up
at 12:15 without any invoice for the job ! ...
The worker couldn't contact the owner, and he excused that he is in a "meeting". So he left and asked us to call later to re-schedule. Kent, the owner, did not return our call and text messages and then next day when we called again he was very ignorant and denial to take responsibility. He was not up the job and refused to offer "Service". Total waste of our time and trust. We couldn't let anyone like this just walk to our property and start working on our system without proper service agreement and documented invoice for the job. Please stay away from this so called "business" !

I found the listing for this company on Angi. I imput my information & within 10 min I received a call from Kent. He was very kind & informative. I contacted a few others, but was impressed with this companies immediate response. My appointment was for 10:30am on 1/26/23 @ at 10:30 on the dot my doorbell rang. Chris & Corey were very kind & answered any questions I had. They were very thorough in the cleaning of my ducts & did each one individually. They also cleaned all of my vent that are 22yrs old & very much needed TLC. After the job was done they cleared all of the plastic used to cover any furniture as well as vacuumed the floor of any dust debris that may have fallen. I recommended them to a friend before they even left & will recommend this company to anyone who would need this type of work done.
Definitely a 10/10 rating.

A very good job, and straight forward pricing.

Great service & communication!

Very happy with our service. They were timely, friendly and efficient.

I called and spoke with Lance about my dryer vent possibly being the reason for my new dryer’s malfunctioning. He was very nice and told me they could give me a free estimate and if I needed the dryer vent cleaned they could do it the very next day. Juan came out the next day. He was very efficient, courteous, and he explained the process in terms I could understand. He cleared the vent pipe and my dryer is now working!! I highly recommend this company. Their pricing seems fair and Juan knows what he’s doing.

Very professional. Will use them again.

Great service. Lance did an outstanding job..

Did a great job. Very professional. Will definitely use them again.

Great customer service.
Superb cleaning.
Thank you Lance.

Absolutely one of the most friendly and respectful company I have ever done business with; God bless you and yours!

outstanding work. trying to save me money by not doing unnecessary work and in the end the result was wonderful. use these guys with confidence

Great price and service. Tech Wyatt was very knowledgeable and complete the service in minimum time