Appliance Repair reviews in Spring, Texas

One of the burners of my stove top was not working & Reggie came out & fixed the problem in no time. He was very efficient and knew his stuff. He walked me through everything he did and even gave tips on troubleshooting the issue if it happened again. Super nice guy. I would definitely recommend this company & if possible, ask for Reggie. You won’t be disappointed!

Great Company!!!Great service!!!!
I called Eagle Eye Appliance Repair because my oven stop heating. Mr. Martin came out and quickly diagnose the problem and had my oven back working again the same day. I will gladly use this company again!!!

We just got our dryer fixed and can't thank enough ,Reggie for the service he has provided ! Very professional always smiling 😁 keep up the good work Reggie 👍

Great service and communication!
I had a fantastic experience with Eagle Eye Appliance Repair. Martin, the technician who came out to my home in Tomball, TX, was professional, friendly, and extremely knowledgeable. He quickly diagnosed the issue with my wall oven and had it repaired in no time. He also kept me informed throughout the process, explaining what was wrong and what needed to be done. I really appreciated the clear communication and the quality of the service. Highly recommend both Eagle Eye and Martin for any appliance repair needs!

Contracted through my home warranty company, Reggie did an amazing job and went above and beyond to fix my refrigerator!

During the initial diagnosis Reggie was quick to accurately convey the issues and took the time to explain exactly what needed to be done and why.

On the day of repairs, Reggie showed up on time and got to work quickly. Because he believes in getting the job done right the first time, he ended up manually refabricating many connections beyond just what was needed for the quoted repairs including some not originally diagnosed.

All in all, using old school methods instead of cheap shortcuts (which are what created this issue in the first place) Reggie committed for 8 hours to carefully fix every issue and left my fridge running as good as new!

If you believe in the all but gone practices of good customer service, hard work, and honestly then you should choose Eagle Eye for all of your repair needs!

Mr Reggie did a wonderful job from the first day of coming out and assessing the problem and coming back a few days later and actually fixing the problem! Much appreciated and I give him 6 stars for professionalism, communication, clarity , and completion of the job in a fantastic fashion!

Reginald was top notch! He was professional, knowledgeable, and timely in addressing issues with my gas stove's oven and broiler. I would not hesitate to engage Eagle Eye in the future. This grateful senior citizen thanks you, Reginald.

Fast and friendly customer service. Quality work, they will be my good-to from now on!!

Well because of the ratings I saw that is why I called them. I needed service on my washer machine. When they finally showed up it looked it was a personal vehicle not a vehicle representing the company. Reginald was very very nice. When I showed him my washer machine he said it needed a suspension belt or something and they needed to order it and they would contact me asap. It was a Friday June 20th. Never heard from anyone since then. I paid the 85 dollar service fee. I did ask how much would it cost to fix the suspension belt. He said at least 200 hundred to 300 hundred. I said well okay. They would call me asap. I have had people come to fix my appliances the same day. I felt cheated. I am writing this on July 2nd. I need my machine fixed ASAP never heard from them again! I got another company to fix my machine Wednesday July 2nd. I felt cheated and disregarded for whatever reason. I was so super gracious that Reginald came but he didn’t do anything but collected the service fee. Afterwards no communication. If you need your appliances maintenanced please for the sake of your finance do t use these guys. I am super disappointed and I think that all the reviews are from their family and friends. They don’t deserve the rating they have but oh well..GOD BLESS THEM! I definitely won’t be using them ever again!
Thank goodness I didn’t waste more than what I wasted. Reginald seemed like a very nice man but I guess he thought he could cheat my family. God bless him!

My refrigerator stop cooling at the top. Freezer was still freezing, so I called Eagle Eye Appliance Repair & they sent Martin out the same day. He was very professional, & full of knowledge about my refrigerator.He was able to find the problem and fix it the same day at a very fair price. I will be using this company to make repairs on all my rental properties in the future.

I was very impressed with the quality and time of the work I would most definitely call Reggie again
Thanks

Reggie was very professional, patient and kind. He was willing to explain throughly all of the actions that he took and why he took them. He double checked fittings and made sure there were no gas leaks. Thank you Reggie and don’t lose your hard work ethic!

My oven stopped heating - LG recommended Eagle Eye to me. They answered promptly, arrived as scheduled, the price seemed fair and the repair was taken care of quickly. I am very happy to have found them!

Great service from Reggie helping get our washing machine working again. Prompt, respectful and efficient in his work.

This is a very professional business from the dispatch person receiving your call regarding your repair to the technician doing the repair.
Reggie, technician that was sent truly loves his job. He is very detailed in explanation of the repair process and time frame, very courteous and just amazing!
Repair was completed in a timely manner and he made sure everything was in good working order before leaving. He took care while working in keeping work area clean.
I will definitely call Eagle Eye repair for any future repairs and ask for Reggie. They are the best!

Thanks guys for a great service experience!

Eagle Eye sent Reggie out to provide service on several appliances in our home via a service call through American Home Shield (AHS). Our washing machine was constantly going out of balance, our dryer was taking forever to dry, our microwave was dead and our oven wouldn't heat up. After diagnosing the issues, Reggie told us there wasn't anything wrong with our dryer and offered to sell us a vent cleaning instead (I've since cleaned the vent and it didn't help), the oven had a bad control board, the microwave needed to be replaced and the washing machine needed new suspension rods.

When he came back to make the repairs, Reggie had ordered the wrong control board for the oven. Then in the process of opening up the washing machine to replace the suspension rods, he broke the plastic top of the machine then blamed it on whatever company had previously serviced the machine. Given that there is huge crack all the way across the frame around the tub, we obviously would have known if it had been there for the last two years! Then in reassembling the machine he broke it further to the point where we have to "hug" the machine while closing and starting it to get it to work. Of course Eagle Eye is denying they caused the extensive damage that would cost more to fix than a new machine and refusing to fix it!
Avoid them at all costs!!

FYI: Their parts and services has just 30 days warranty!!

My response to your reply :

Thank you for your reply. I understand your 30-day warranty policy, but it’s extremely disappointing to pay $375 for a repair that failed just over a month later — with the exact same issue returning.

You offered to come back, but didn’t clarify whether the visit would be free or if you’d take responsibility if it turned out to be the same problem. Even if it’s the same part or a related issue, I’d be expected to pay another $375 — for just another 30-day warranty. That approach feels unreasonable and unfair to the customer.

For the record, my original review wasn’t written out of frustration — I simply stated the fact that your parts and service are only covered for 30 days, so future customers can be fully informed before making a decision. I think transparency like that is important.

A short warranty doesn’t justify a short-lived repair. Customers should be able to expect that parts and labor will last a reasonable amount of time — and that a business will stand behind its work.

This service experience was one of the best I have ever had. They were fast, timely, and thoughtful. Reggie took the time to diagnose the issue, explain the process to fix it, and had transparent pricing. I would certainly recommend this service to anyone in need. Bravo to Reggie and his team for an excellent service experience.

I would not call Eagle Eye Appaliqnce Repair. I am a renter and the homeowner called them to assess an orange flame on my stove. The tech was here for 10 minutes turned on the stove & looked under the cabinet and failed to diagnose the faulty appliance saying that he was not an engineer into call the gas company. This was a high contrast to the gas company which was here for almost 2 hours and determined that it was indeed unsafe & turned off the gas line to the faulty appliance. The company was not reachable for a call & there were other issues that were assessed and an HVAC company had to come out as well. I had surgery the day before & my husband was having to deal
With all this. This was a serious safety & health issue that they failed to see. Please do not trust this company. I am still without a stove days later.

Reggie with Eagle Eye was on time and so was his custom service. He was able to answer every question and was quite knowledgeable about the repairs needed.

Reggie came out and fixed my oven in less than 10 minutes! He was on time, very professional and got the job done! Will definitely use this company again in the future!